ZipRecruiter

Log In

1

Assistant Front Office Trainer Jobs in Raleigh, NC

Alphabe Insight

Front Office Assistant

Raleigh, NC · On-site

$51K - $55K/yr

Front Office Assistant At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and ...

Alphabe Insight Inc

Front Office Assistant

Raleigh, NC · On-site

$51K - $55K/yr

We are currently seeking a highly organized and detail-oriented Front Office Assistant to be the face of our Raleigh office. The ideal candidate will provide administrative support, greet and assist ...

Alphabe Insight Inc

Front Office Assistant

Raleigh, NC · On-site

$51K - $55K/yr

We are currently seeking a highly organized and detail-oriented Front Office Assistant to be the face of our Raleigh office. The ideal candidate will provide administrative support, greet and assist ...

HM Alpha Hotels

Front Office Supervisor

Durham, NC · On-site

The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring ... * Assist in training new employees and fostering a collaborative, motivated team environment ...

HM Alpha Hotels

Front Office Supervisor

Durham, NC · On-site

The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring ... * Assist in training new employees and fostering a collaborative, motivated team environment ...

The Mayton

Front Office Supervisor

Cary, NC · On-site

$19 - $21/hr

This position supports training efforts, monitors service standards, and ensures that guest ... Responsible for supporting Guest Service Agents during peak periods and stepping in to assist when ...

AccorHotel

Front Office Manager

Durham, NC · On-site

The Front Office Manager should be skilled at creating a culture of care, concern, and ... Education/ Formal Training * High School diploma or equivalent. Experience * Minimum of 5 years of ...

AccorHotel

Front Office Manager

Durham, NC · On-site

The Front Office Manager should be skilled at creating a culture of care, concern, and ... Education/ Formal Training * High School diploma or equivalent. Experience * Minimum of 5 years of ...

21c Museum Hotels

Front Office Manager

Durham, NC

The Front Office Manager should be skilled at creating a culture of care, concern, and ... Education/ Formal Training * High School diploma or equivalent. Experience * Minimum of 5 years of ...

The Mayton

Front Office Supervisor

Cary, NC · On-site

This position supports training efforts, monitors service standards, and ensures that guest ... assist when service demands increase • Responsible for resolving guest concerns promptly and ...

Mindpath Health

Front Office Coordinator

Clayton, NC · On-site

$20/hr

Front Office Coordinator Make a Difference. Grow in Your Career. Thrive with Us. At Mindpath Health ... Collect, verify, and update patient demographic and insurance information * Assist patients with ...

Mindpath Health

Front Office Coordinator

Raleigh, NC · On-site

$20/hr

Front Office Coordinator Make a Difference. Grow in Your Career. Thrive with Us. At Mindpath Health ... Collect, verify, and update patient demographic and insurance information * Assist patients with ...

next page

Showing results 1-20

All JobsFront Office Trainer JobsAssistant Front Office Trainer JobsAssistant Front Office Trainer Jobs in Raleigh, NC

Assistant Front Office Trainer information

See Raleigh, NC salary details

$23.3K

$54.7K

$74.8K

How much do assistant front office trainer jobs pay per year?

As of Aug 5, 2026, the average yearly pay for assistant front office trainer in Raleigh, NC is $54,662.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $63,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an assistant front office trainer, and why are they important?

To thrive as an Assistant Front Office Trainer, you need a solid background in front office operations, customer service, and training methods, often supported by experience in hospitality or hotel management. Familiarity with property management systems (PMS), reservation software, and standard office applications is typically required. Excellent interpersonal skills, patience, and the ability to communicate complex procedures clearly help someone stand out in this role. These skills ensure that new and existing staff are effectively trained, leading to smooth front office operations and enhanced guest satisfaction.

What is an assistant front office trainer?

Assistant Front Office Trainers are professionals who support the training and development of front office staff in hospitality or corporate environments. They help design and deliver training sessions, ensure new hires understand company procedures, and assist with ongoing staff development. Their role is crucial for maintaining high standards of guest service, smooth front desk operations, and consistent adherence to organizational policies.

What are some common challenges faced by an assistant front office trainer, and how can they be successfully managed?

Assistant Front Office Trainers often encounter challenges such as varying skill levels among team members, adapting training methods to suit different learning styles, and keeping up with frequent procedural updates. Successful trainers address these challenges by providing personalized coaching, using a mix of visual, hands-on, and interactive training techniques, and maintaining clear communication with management to stay informed of policy changes. Building strong rapport with team members and encouraging feedback also helps create a positive learning environment and ensures continuous improvement.

What is the difference between Assistant Front Office Trainer vs Front Office Supervisor?

AspectAssistant Front Office TrainerFront Office Supervisor
Primary RoleTraining and developing front office staffOverseeing daily front office operations
Required CredentialsHospitality or hotel management certification, training experienceHospitality experience, leadership skills
Work EnvironmentTraining sessions, workshops, hotel front deskHotel lobby, front desk, guest service areas
Employer UsageHotels, resorts, hospitality training centersHotels, resorts, hospitality establishments

The Assistant Front Office Trainer primarily focuses on training and developing staff, while the Front Office Supervisor manages daily operations. Both roles require hospitality experience, but the trainer emphasizes education, whereas the supervisor emphasizes operational oversight.

Assistant Front Office Trainer jobs near you

Assistant Front Office Manager

Driftwood Hospitality Management

Durham, NC • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 7 days ago

Driftwood Hospitality Management rating

4.9

Company rating: 4.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Provides guidance and leadership as the Assistant Front Office Manager ensuring consistent quality customer service is delivered.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
  • Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct front desk clerks in details of work. Observes performance and encourages improvement.
  • Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
  • Promptly complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout front office area.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make changes and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Remain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
  • Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate flow of arrivals and take necessary steps to ensure smooth check in/out.
  • Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on PMS system.
  • Monitor and track time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures associates who are not in compliance with standard.
  • Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure consistent quality work environment.
  • Be familiar and able to perform duties on all shifts, including Night Audit and PBX.
  • Manager on Duty (MOD) in absence of Front Office Manager
  • Turns in all lost and found items and all guest room keys.
  • Adheres to all company policies and procedures.
  • Follows safety and security procedures and rules.
  • Knows department fire prevention and emergency procedures.
  • Utilizes protective equipment.
  • Reports unsafe conditions to management.
  • Reports accidents, injuries, near-misses, property damage or loss to management.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
  • Assists other Front Desk Personnel when need.
  • Perform any related duties as requested by management.

KNOWLEDGE, SKILLS & ABILITIES
  • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
  • Two years combined prior front desk and supervisor experience.
  • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
  • Ability to read, listens, and communicates effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS
  • Ability to stand and move throughout front office and continuously performs essential job functions.
  • Standing 95% of shift
  • Lifting up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, reaching, standing, walking.
  • Frequent talking, hearing, seeing and smiling.

Benefits
  • 401(k)
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Room Discounts
  • Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

What Driftwood Hospitality Management employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply