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Assistant Front Office Trainer Jobs in Michigan (NOW HIRING)

Dental Office

Front Office Assistant

Traverse City, MI · On-site

$23 - $25/hr

Deerhaven Family Dentistry is seeking a Front Office Assistant to join our team and be the face of our established practice. We are proud to provide our community with a wide range of dental services ...

Dental Office

Front Office Assistant

Grand Rapids, MI · On-site

$23 - $28/hr

Verify insurance eligibility, compute co-pays, process payments, and assist with claims tracking Qualifications * 3+ years of prior dental front office experience is required * Knowledge of dental ...

Method Products

Assistant Front Desk Manager

Detroit, MI · On-site

$16 - $20.25/hr

The ideal Assistant Front Desk Manager for this opportunity will match the ROOST style, be an "out ... The position requires the supervision of the day-to-day Front Office operations to ensure the ...

Summit Dental

Front Office Assistant

Traverse City, MI · On-site

$16 - $21/hr

Front Office Assistant Deerhaven Family Dentistry is seeking a Front Office Assistant to join our team and be the face of our established practice. We are proud to provide our community with a wide ...

Gen4 Dental

Front Office Assistant

Grand Haven, MI

$20 - $23/hr

Our dental front office associates are the heart of our practice - they are the first and last ... treatment Assist patients with understanding their treatment plan and increase dental case ...

Summit Dental

Front Office Assistant

Grand Rapids, MI · On-site

$23 - $28/hr

Verify insurance eligibility, compute co-pays, process payments, and assist with claims tracking Qualifications * 3+ years of prior dental front office experience is required * Knowledge of dental ...

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Assistant Front Office Trainer information

What is an assistant front office trainer?

Assistant Front Office Trainers are professionals who support the training and development of front office staff in hospitality or corporate environments. They help design and deliver training sessions, ensure new hires understand company procedures, and assist with ongoing staff development. Their role is crucial for maintaining high standards of guest service, smooth front desk operations, and consistent adherence to organizational policies.

What are the key skills and qualifications needed to thrive as an assistant front office trainer, and why are they important?

To thrive as an Assistant Front Office Trainer, you need a solid background in front office operations, customer service, and training methods, often supported by experience in hospitality or hotel management. Familiarity with property management systems (PMS), reservation software, and standard office applications is typically required. Excellent interpersonal skills, patience, and the ability to communicate complex procedures clearly help someone stand out in this role. These skills ensure that new and existing staff are effectively trained, leading to smooth front office operations and enhanced guest satisfaction.

What are some common challenges faced by an assistant front office trainer, and how can they be successfully managed?

Assistant Front Office Trainers often encounter challenges such as varying skill levels among team members, adapting training methods to suit different learning styles, and keeping up with frequent procedural updates. Successful trainers address these challenges by providing personalized coaching, using a mix of visual, hands-on, and interactive training techniques, and maintaining clear communication with management to stay informed of policy changes. Building strong rapport with team members and encouraging feedback also helps create a positive learning environment and ensures continuous improvement.

What is the difference between Assistant Front Office Trainer vs Front Office Supervisor?

AspectAssistant Front Office TrainerFront Office Supervisor
Primary RoleTraining and developing front office staffOverseeing daily front office operations
Required CredentialsHospitality or hotel management certification, training experienceHospitality experience, leadership skills
Work EnvironmentTraining sessions, workshops, hotel front deskHotel lobby, front desk, guest service areas
Employer UsageHotels, resorts, hospitality training centersHotels, resorts, hospitality establishments

The Assistant Front Office Trainer primarily focuses on training and developing staff, while the Front Office Supervisor manages daily operations. Both roles require hospitality experience, but the trainer emphasizes education, whereas the supervisor emphasizes operational oversight.

What are the most commonly searched types of Front Office Trainer jobs in Michigan?

The most popular types of Front Office Trainer jobs in Michigan are:

What cities in Michigan are hiring for Assistant Front Office Trainer jobs?

Cities in Michigan with the most Assistant Front Office Trainer job openings:

Assistant Front Office Trainer jobs near you

Asst. Front Office Manager

Graham Hotel Systems

Ann Arbor, MI • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

Description:

The Kensington Hotel is seeking an enthusiastic and service-driven individual to join our team as an Assistant Front Office Manager. This is an exciting opportunity for someone who is passionate about hospitality, enjoys leading a team, and is eager to grow their career within a dynamic and supportive environment.

As the Assistant Front Office Manager, you will play a key role in overseeing daily front desk operations, ensuring exceptional guest experiences, and supporting the development and success of our front office team. We are looking for a motivated leader who takes pride in delivering outstanding service and is committed to moving forward with the company.

What We Offer:

  • Competitive pay
  • Generous benefits package including Medical, Dental, and Vision insurance
  • Short Term Disability
  • Long Term Disability
  • Global Hotel Discounts
  • 401(k) plan
  • Opportunities for career growth and advancement within the company

   Key Responsibilities: 

Assist the Front Office Manager with the Front Office operations to achieve customer satisfaction, quality service, and compliance with policies and procedures while meeting/exceeding financial goals.


Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.


Monitor and respond to all social media outlets in a timely and appropriate manner to maintain and increase year over year ranking. Focus on ranking for Trip Advisor.


Implement company programs and manage t he operations of the Front Office (front desk, reservations, bell service) to ensure compliance with SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.


Assist FOM with all aspects of managing the department from scheduling, coaching the team, 14 days forecasting, pre3paring for group arrivals, gift shop stocking and ordering, being available for customer service issues.


Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operation issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.


Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.

Monitor and maintain the Front Office systems and equipment to ensure optimum performance.


Comply with attendance rules and be available to work on a regular basis.


Maintain lost & found

Requirements:

Must have at least one year of management experience in the rooms division of a hotel. Ideal candidate will have 2-5 years of managerial experience over a hotel front desk.


Must have strong leadership skills.


Must have the ability to communicate in English. 


Self-starting personality with an even disposition. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.


Maintain a professional appearance and manner at all times, effectively dealing with customers with high levels of patience, tact and diplomacy.


Strong attention to detail, time management and computer skills.