Assistant Director Of Ticket Operations Jobs in Michigan

Parkhurst Dining is a family-owned and operated company that provides culinary, dining and catering services to over 80 organizations and universities. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you’ve been searching for a place where you can do what you love, love what you do and have room to grow, consider joining our team! Parkhurst Dining is part of Eat’n Park Hospitality Group, a regional portfolio of foodservice concepts serving 50 million guests annually in its restaurants, on college and corporate campuses and in every state through our online store. 

JOB SUMMARY

As part of the management team, the assistant director of operations works under the direction of the general manager at a unit with $1.51-3.5M in managed volume to plan, organize, direct, and lead a specific area or cost center within the client location. This position assumes responsibility for some or all of the following: budget compliance, sanitation, safety, health regulation compliance, food preparation, service of food, and staff training and development; follows all systems and established procedures. The assistant director of operations interacts with staff, customers, guests, and other facility department personnel. This individual coaches direct reports and/or ensures that hourly team members perform competently in their roles and achieve department goals.

ESSENTIAL FUNCTIONS

Client, Customer and Guest Relations:

• Demonstrates a strong focus on client, customer and guest satisfaction. Seeks frequent feedback.
• Coaches team members on the importance of customer satisfaction.
• Develops a good rapport with other departments within the facility.
• Models the Smile Plus hospitality imperatives.

Financial Results:

• Uses company systems to track and monitor adherence to financial guidelines. Reports variances.
• May monitor sales to ensure sales targets are met; looks for new ways to enhance revenue.
• Reviews weekly cost accountability and reports variances to general manager.
• Ensures that budget guidelines are met within area of control.
• Monitors waste, overproduction, and quality standards.

Qualifications:

• Eight or more years of professional experience with six or more years in food service management.
• Bachelor’s or Associate’s Degree in Culinary, Hospitality Management, Business, or related field preferred, or equivalent job-related experience.
• Comprehensive knowledge of food service systems.
• Proven ability to lead other managers or supervisors.
• Excellent interpersonal, communication and leadership skills.
• Strong planning and organizational skills to consistently meet deadlines.
• Proficient in Microsoft software programs.
• Basic skills in math and financial management required.

Benefits:

• FREE meal during your shift.
• 20% discount on any food purchase at Eat’n Park, Hello Bistro, The Porch, and Parkhurst Dining.
• Paid time off.
• Access to continuous development with Smile Universe.
• Eligibility for 401k, vision, dental, and medical plans.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.