Assistant Director Of Retail Operations Jobs in Reston, VA

Title: Assistant Director of Operations

Department: Artemis House Region I

Reports to: Director of Artemis House Region I

FLSA Status: Exempt

Salary Range: $64,000 to $69,000

About Shelter House

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 4,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) 

About the Role

You will oversee the daily residential operations at Artemis House Region I and directly supervise residential staff (full time, part time, and on call). This role combines administrative leadership and hands on service delivery. You will work closely with the Director of Artemis House Region I and Assistant Director of Programs to ensure safe, trauma informed, and compliant services. This position includes rotating on call duties and occasional evening work.

Key Responsibilities

Staff Supervision and Scheduling

• Hire, train, develop, schedule, and supervise residential staff

• Provide coaching and support through regular one on one meetings

• Prepare and distribute monthly residential schedules

• Review and approve timesheets and leave requests

Operations and Facility Management

• Lead residential operations for Region I

• Coordinate staffing during safety or weather related emergencies

• Track and manage maintenance requests and repairs

• Coordinate unit inspections and inventory management

• Ensure proper vehicle maintenance and registration

• Schedule cleaning of all sites and coordinate turnover after move outs

Compliance and Documentation

• Review documentation to ensure compliance with agency standards

• Maintain knowledge of emergency procedures and safety protocols

• Ensure facility compliance with health, safety, and agency policies

• Oversee operations budget, check requests, and financial tracking

Direct Service and Collaboration

• Provide direct services as needed during scheduled shifts

• Support clients and staff with safety plans and needs assessments

• Collaborate with case management and leadership for consistent service delivery

• Address client residential concerns with program leadership

• Assist with securing donations and volunteer support

Leadership and Values

• Participate in and facilitate staff meetings and trainings

• Serve in a rotating on call capacity to support crisis response

• Model and uphold Shelter House’s iCARE values

• Perform other duties to support the program and organization

Required Qualifications

• Bachelor’s degree in human services or related field, or equivalent experience

• Minimum three years experience in human services or direct service roles

• Strong organizational, time management, and decision making skills

• Ability to handle competing priorities in a fast paced environment

• Strong oral communication and public speaking skills

• Willingness to work evenings and participate in on call rotation

• Valid driver’s license

Preferred Qualifications

• Experience with homeless families or survivors of domestic or sexual violence

• Experience supervising staff in a residential setting

• Proficiency in a second language

Physical Requirements

• Annual TB test required

• Ability to sit or stand for extended periods

• Ability to lift items weighing 10–20 pounds

Benefits

Benefits: 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Four Semi-Annual Team Building Events 

Equal Employment Opportunity: 

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. 

Drug and Alcohol-Free Workplace Policy:  

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.