Assistant Customer Service Freight Forwarding Jobs in Minnesota

Shaping the Future of Logistics- Your Career Starts at Rohlig

Whether it's sea freight, air freight, or contract logistics, at Rohlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships.

Rohlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.

We are seeking a results-driven, highly motivated Business Development Manager to join our sales team in Minneapolis.

What you will do:

Sales and Business Development

• Develop NEW and prospective customers while maintaining existing accounts.

• Assist Vice President of Sales & Regional VP in the preparation and negotiation of bids, RFQ's & quotations with customers, suppliers and overseas agents.

• Assist with sales campaigns and events in conjunction with local and overseas partners.

• Co-ordinate and attend sales visits both in the USA, and with overseas partners for aiding business development if applicable.

• Plan and manage personal business portfolio/territory according to agreed market strategy.

• Joint sales visits with other sales professionals.

• Compliance with all regulations prescribed by USA Customs/IATA/TSA/FMC and other governing bodies.

• Offer sales support for future sales offices in remote locations.

• Quoting freight costs to new customers.

• Response and follow up sales inquiries and leads using appropriate methods.

Client and Supplier Management

• Client Management of allocated customers by using established tools to achieve and exceed targets.

• Weekly follow-up with new clients after first shipments.

• Deployment of information about all contracts with customers and suppliers to all parties.

• Ensure that any client entertainment activities are carried out in a professional and responsible manner to ensure the continuing good name of Rohlig USA.

• Ensure customer requests are completed in a timely manner and at the highest possible service level.

• Adhere to client service level agreements.

• Resolves discrepancies, while keeping records of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.

Administration

• Monitor competitor activity and industry trends.

• Attend industry related functions when required as a key representative of Rohlig USA.

• Update and maintain all relevant information about customers and sales activities on CRM.

• Provide weekly reporting of sales activities.

• Attend meetings with sales team members.

• Attending training to develop relevant knowledge, techniques and skills if applicable.

What you bring:

• High school graduate - some college preferred

• Knowledge of related computer applications and reporting tools

• Familiar with all freight forwarding procedures, regulations & departments

• 2-5 years of industry related experience required

• Demonstrated Customer Services skills

• Proven Sales and Business selling ability & success

• Self-motivated and results driven

• Outstanding people and communication skills

• Excellent problem-solving ability

• Excellent Time Management skills

What we offer you:

At Rohlig, we believe in supporting our employees' well-being, growth, and work-life balance. That's why we offer a competitive benefits package designed to empower you both personally and professionally:

• Comprehensive Medical, Dental, and Vision Insurance- Keeping you and your family healthy is our priority.

• 401(k) Plan with Company Match- We're invested in your future and help you save for retirement.

• Generous Paid Time Off (PTO)- Whether you're planning a vacation, taking care of personal needs, or just need a mental health day, we've got you covered.

• Supportive Work Environment- From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way

If you're looking for a workplace where your contributions matter and your well-being is supported, we'd love to have you on board.

Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Rohlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together.

Apply now and shape the future of logistics with us!

For further information about the position or the application process, please reach out to:

Mark Aulisio

Talent Acquisition Manager

mark.aulisio@rohlig.com

About the recruitment process:

Please note that only applications submitted through our application portal will be considered. Applications and resumes sent via email will not be reviewed. We kindly ask you to use the provided link in the job advertisement.

We work continuously for more diversity and inclusion throughout the organization. We encourage all qualified candidates to apply.