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Assistant Customer Service Freight Forwarding Jobs in Illinois

Rhenus Group

Freight Billing Analyst

Des Plaines, IL · On-site

$46K - $62K/yr

... customer billings to ensure compliance with agreed pricing and company procedures. * Assist in ... Solid understanding of freight forwarding operations, including air freight, ocean freight, customs ...

DSV A/S

Freight Forwarder, Ocean Import

Itasca, IL · On-site

$20.50 - $26.75/hr

Promote positive relationships by ensuring excellent, timely, and proactive customer service at all ... Freight Forwarding experience preferred. * Prior use of CargoWise One is a definite plus. Language ...

DSV A/S

Freight Forwarder, Air Import

Itasca, IL · On-site

$20.50 - $26.75/hr

Manage relationships with customers and provide exceptional customer service Educational background / Work experience * Prior experience in freight forwarding, logistics, or a related field is ...

DSV A/S

Freight Forwarder, Air Import

Itasca, IL · On-site

$22.50 - $30.50/hr

Manage relationships with customers and provide exceptional customer service Educational background / Work experience * Prior experience in freight forwarding, logistics, or a related field is ...

DSV A/S

Freight Forwarder, Air Import

Itasca, IL · On-site

$22.50 - $26.50/hr

Manage relationships with customers and provide exceptional customer service Educational background / Work experience * Prior experience in freight forwarding, logistics, or a related field is ...

DSV A/S

Freight Forwarder, Air Import

Itasca, IL · On-site

$22.50 - $26.50/hr

Manage relationships with customers and provide exceptional customer service Educational background / Work experience * Prior experience in freight forwarding, logistics, or a related field is ...

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Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Illinois?

The most popular types of Customer Service Freight Forwarding jobs in Illinois are:

What are popular job titles related to Assistant Customer Service Freight Forwarding jobs in Illinois?

For Assistant Customer Service Freight Forwarding jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Assistant Customer Service Freight Forwarding jobs in Illinois look for?

The top searched job categories for Assistant Customer Service Freight Forwarding jobs in Illinois are:

What cities in Illinois are hiring for Assistant Customer Service Freight Forwarding jobs?

Cities in Illinois with the most Assistant Customer Service Freight Forwarding job openings:

Assistant Customer Service Freight Forwarding jobs near you
Infographic showing various Assistant Customer Service Freight Forwarding job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Freight Billing Analyst

Rhenus Group

Des Plaines, IL • On-site

$46K - $62K/yr

Full-time

Re-posted 21 days ago

Job description

What You Can Expect:
  • Review shipment files to ensure all billable charges, vendor costs, and customer invoices are complete and accurate.
  • Validate operational costs, reconcile discrepancies, and resolve billing issues with Operations, Finance, vendors, and customers.
  • Monitor shipment profitability and identify opportunities to improve revenue capture and gross profit.
  • Investigate low-margin or negative-margin shipments and assist with corrective actions.
  • Support month-end close activities through shipment-level cost validation, accruals, and financial reconciliation.
  • Review vendor invoices and customer billings to ensure compliance with agreed pricing and company procedures.
  • Assist in reducing billing disputes, credit notes, write-offs, and revenue leakage through proactive file reviews.
  • Prepare regular reports on revenue, billing accuracy, profitability, and operational performance for branch leadership.
  • Analyze trends and identify opportunities to improve financial accuracy and operational efficiency.
  • Maintain accurate records and ensure compliance with internal financial controls and billing standards.
  • Collaborate with Operations, Finance, and Commercial teams to resolve issues and support continuous process improvements.
  • Perform other duties and special projects as assigned.

What You Bring:
  • Bachelor's degree in Business, Finance, Supply Chain, Logistics, Accounting, or a related field preferred; equivalent industry experience will also be considered.
  • 3+ years of experience within freight forwarding, logistics, supply chain, or a related operational finance environment.
  • Experience with customer billing, cost reconciliation, invoicing, or financial analysis is considered a strong asset.
  • Solid understanding of freight forwarding operations, including air freight, ocean freight, customs brokerage, or related logistics services.
  • Strong analytical skills with excellent attention to detail and a high level of accuracy.
  • Advanced proficiency with Microsoft Excel and experience working with ERP, TMS, or financial systems.
  • Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and problem-solving skills with the ability to work collaboratively across departments.
  • Process-oriented mindset with a commitment to continuous improvement and operational

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