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Assistant Customer Service Freight Forwarding Jobs in Illinois

ArcBest

Global Forwarding Executive

Chicago, IL · On-site

Identify and pursue new customer opportunities for international freight forwarding services. * Independently prospect, obtain, and develop new accounts utilizing Company techniques and methods ...

Freight Appointments

Ocean Export Operator

Chicago, IL · On-site

$22.75 - $30.50/hr

Provide a high level of customer service throughout the shipment lifecycle. Requirements * Minimum 2 years of hands-on ocean export experience is required. * Experience within freight forwarding ...

New

DSV A/S

Freight Forwarder, Air Export

Itasca, IL · On-site

$22.50 - $26.50/hr

... great customer experiences and high-quality services. As a global leader, our commitment to ... Experience in Freight Forwarding is highly desirable Skills & Competencies Mathematical Skills

DSV A/S

Freight Forwarder, Air Export

Itasca, IL · On-site

$22.50 - $30.50/hr

... communication with customers and third-party service providers. This role requires strong ... Experience in Freight Forwarding is highly desirable Skills & Competencies Mathematical Skills

DSV A/S

Freight Forwarder, Air Export, Pharma

Itasca, IL · On-site

$22.50 - $30.50/hr

... communication with customers and third-party service providers. This role requires strong ... Experience in Freight Forwarding is highly desirable Skills & Competencies Mathematical Skills

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Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Illinois?

The most popular types of Customer Service Freight Forwarding jobs in Illinois are:

What are popular job titles related to Assistant Customer Service Freight Forwarding jobs in Illinois?

For Assistant Customer Service Freight Forwarding jobs in Illinois, the most frequently searched job titles are:

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The top searched job categories for Assistant Customer Service Freight Forwarding jobs in Illinois are:

What cities in Illinois are hiring for Assistant Customer Service Freight Forwarding jobs?

Cities in Illinois with the most Assistant Customer Service Freight Forwarding job openings:

Assistant Customer Service Freight Forwarding jobs near you
Infographic showing various Assistant Customer Service Freight Forwarding job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative, Freight Services

Delmar International Inc.

Glendale Heights, IL

$16 - $21.75/hr

Full-time

Medical, Dental, Vision

Re-posted 8 days ago

Job description

Mandate: 

Reporting to the department Manager, the Customer Service Representative will process & review international cargo and manage booking transactions for a portfolio of clients. The candidate will also communicate with clients over the phone, in writing, and via person to maintain satisfaction and meet the company target(s) while providing administrative support to the freight services team. Lastly, the candidate will conduct customer review calls as per company requests. 

 
Requirements: 

  • Minimum of 3 years of operations experience in the Freight Forwarding environment 
  • College Diploma in Supply Chain Management, International Transportation & Customs, or related field is considered an asset 
  • Experience inCargoWiseOne systemor related systems is considered an asset 

What You Offer: 

  • Proficiency in establishing rapport and developing solid relationships with key customer contacts 
  • Ability to probe the right questions, listen carefully and understand customer's needs 
  • Ability to work efficiently in a team environment, as well as independently 
  • Excellent communication skills 
  • Extremely detail oriented and highly organized 

What We Offer: 

  • Equal opportunity employer 
  • Competitive salary 
  • Comprehensive benefits package, including health, dental, and vision insurance, and a fitness reimbursement program 
  • Education Reimbursement program 
  • Opportunities for professional development and career growth 
  • A collaborative and supportive work environment 

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