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Assistant Csr Jobs in Silver Spring, MD (NOW HIRING)

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We ... You will be responsible for and or assist with the following: AR/Scheduling/Dispatch/Call Intake ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We ... You will be responsible for and or assist with the following: AR/Scheduling/Dispatch/Call Intake ...

Kolb Electric

Customer Service Representative

Lorton, VA

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We ... You will be responsible for and or assist with the following: AR/Scheduling/Dispatch/Call Intake ...

Uhaul

customer service rep

Laurel, MD · On-site

$15.75 - $21.50/hr

A Customer Service Representative will assist customers inside the U-Haul Center by educating them on our products and services, answering questions, and preparing rental invoices. Once properly ...

Uhaul

Customer Service Rep

Suitland, MD · On-site

$17.25 - $23.50/hr

A Customer Service Representative will assist customers inside the U-Haul Center by educating them on our products and services, answering questions, and preparing rental invoices. Once properly ...

Uhaul

Customer Service Rep

Hyattsville, MD

$16 - $21.75/hr

A Customer Service Representative will assist customers inside the U-Haul Center by educating them on our products and services, answering questions, and preparing rental invoices. Once properly ...

AHU Technologies Inc

Customer Service Rep

Washington, DC

$18 - $24.50/hr

Customer Service Rep LOCATION: Washington, DC/Hybrid Employment type: Contract w2/1099/C2C MINIMUM ... · Assist customers with product information, order status, or any account-related issues. · ...

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Assistant Csr information

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How much do assistant csr jobs pay per hour?

As of May 29, 2026, the average hourly pay for assistant csr in Silver Spring, MD is $20.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistant Customer Service Representative, and why are they important?

To thrive as an Assistant Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude are essential soft skills for handling customer inquiries and diffusing challenging situations. These skills ensure efficient issue resolution, positive customer experiences, and contribute to the overall success of the organization.

What are some typical challenges faced by an Assistant CSR and how can they effectively manage them?

Assistant CSRs (Customer Service Representatives) often handle high volumes of customer inquiries, which can be challenging when balancing speed with quality service. They may also encounter difficult or upset customers, requiring strong communication and problem-solving skills. To manage these challenges, it's important to stay organized, use active listening, and follow established protocols for escalation. Regular training and support from team members can help Assistant CSRs continuously improve their performance and adapt to changing customer needs.

What are Assistant CSRs?

Assistant CSRs, or Assistant Customer Service Representatives, are entry-level professionals who support customer service operations in a company. Their duties typically include answering customer inquiries, processing orders, handling basic complaints, and assisting senior customer service staff. They play a key role in ensuring customer satisfaction by providing timely and accurate information. Assistant CSRs often work in call centers, retail stores, or offices, and their role may vary depending on the industry. This position is a great starting point for those looking to build a career in customer service.

What is the difference between Assistant Csr vs Customer Service Representative?

AspectAssistant CsrCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, retail, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across retail, telecom, banking, and service industriesCommon in retail, telecom, banking, and service sectors
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched for customer support jobs and roles

The Assistant Csr and Customer Service Representative roles share similar environments and industry usage, focusing on customer support. The Assistant Csr often supports senior staff and handles administrative tasks, while the Customer Service Representative directly interacts with customers. Both roles require similar credentials and are vital in customer-facing industries, making them closely related in job searches and career paths.

What are the most commonly searched types of Csr jobs in Silver Spring, MD? The most popular types of Csr jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Assistant Csr jobs? Cities near Silver Spring, MD with the most Assistant Csr job openings:
Assistant Csr jobs near you

Customer Service Representative (CSR) Schedule:

Henry's Wrecker Service

Gaithersburg, MD

$17.50 - $23.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Customer Service Representative (CSR)
Join a Fast-Paced, Professional Towing & Roadside Assistance Team
Are you calm under pressure, highly organized, and passionate about helping people? We're looking for a driven and professional Customer Service Representative to be the voice of our company - assisting customers during urgent roadside situations and ensuring timely, accurate dispatch of services.
This is more than a call center role - it's a critical position that keeps operations moving and directly impacts customer satisfaction every day.
Why Join Our Team?
  • Stable, growing company with long-term career opportunities
  • Competitive benefits package
  • Supportive, team-oriented environment
  • Ongoing training and professional development
  • Leadership opportunities for high performers
What You'll Do
  • Professionally answer and manage high-volume inbound calls
  • Collect accurate service details and coordinate timely dispatch
  • Provide clear communication and real-time updates to customers
  • Use GPS systems to deliver accurate ETAs
  • Assist customers with vehicle release procedures
  • Remain calm and solution-focused in high-pressure situations
  • Work closely with drivers and internal teams to ensure seamless service
What We're Looking For
  • Strong communication and active listening skills
  • Ability to multitask efficiently in a fast-paced environment
  • Critical thinking and problem-solving ability
  • Sound judgment and professional decision-making
  • Basic computer and math proficiency
  • Dependable attendance and strong work ethic
  • Positive attitude and team-first mindset
Top candidates will demonstrate leadership potential, accountability, and a commitment to excellence.
Benefits
  • 401(k) with Company Matching
  • Health, Dental & Vision Insurance
  • Life Insurance
  • Paid Time Off (PTO)
  • Parental Leave
  • Employee Assistance Program (EAP)
  • Professional Development Assistance

Application Requirement
As part of our commitment to maintaining a safe and productive workplace, all employees must complete a pre-employment drug screening and participate in random drug screenings during employment.

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