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Assistant Csr Jobs in Ohio (NOW HIRING)

MSI

Customer Service Representative (CSR)

Cincinnati, OH · On-site

$18.75 - $21.75/hr

The Customer Service Representative (CSR) is an on-site role responsible for engaging with ... Build and nurture strong customer relationships. * Assist customers in selecting the appropriate ...

MSI

Customer Service Representative (CSR)

Cincinnati, OH · On-site

$18.75 - $21.75/hr

The Customer Service Representative (CSR) is an on-site role responsible for engaging with ... Build and nurture strong customer relationships. * Assist customers in selecting the appropriate ...

Clothes Mentor

Customer Service Representative

Columbus, OH

$14.25 - $19.50/hr

As a Customer Service Representative, you will play a key role in creating a welcoming shopping ... Greet and engage customers to create a positive and friendly store atmosphere * Assist customers ...

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

The Customer Service Representative handles customer phone calls and manages accounts in order to ... Handles phone calls to assist customers in many ways (i.e. selecting correct products, presenting ...

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

The Customer Service Representative handles customer phone calls and manages accounts in order to ... Handles phone calls to assist customers in many ways (i.e. selecting correct products, presenting ...

U-Haul

Customer Service Representative

Sandusky, OH

$15 - $20.25/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

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All JobsCsr JobsAssistant Csr JobsAssistant Csr Jobs in Ohio

Assistant Csr information

What is an assistant CSR?

Assistant CSRs, or Assistant Customer Service Representatives, are entry-level professionals who support customer service operations in a company. Their duties typically include answering customer inquiries, processing orders, handling basic complaints, and assisting senior customer service staff. They play a key role in ensuring customer satisfaction by providing timely and accurate information. Assistant CSRs often work in call centers, retail stores, or offices, and their role may vary depending on the industry. This position is a great starting point for those looking to build a career in customer service.

What are the key skills and qualifications needed to thrive as an assistant CSR, and why are they important?

To thrive as an Assistant Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude are essential soft skills for handling customer inquiries and diffusing challenging situations. These skills ensure efficient issue resolution, positive customer experiences, and contribute to the overall success of the organization.

What are some typical challenges faced by an assistant CSR and how can they effectively manage them?

Assistant CSRs (Customer Service Representatives) often handle high volumes of customer inquiries, which can be challenging when balancing speed with quality service. They may also encounter difficult or upset customers, requiring strong communication and problem-solving skills. To manage these challenges, it's important to stay organized, use active listening, and follow established protocols for escalation. Regular training and support from team members can help Assistant CSRs continuously improve their performance and adapt to changing customer needs.

What is the difference between Assistant Csr vs Customer Service Representative?

AspectAssistant CsrCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, retail, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across retail, telecom, banking, and service industriesCommon in retail, telecom, banking, and service sectors
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched for customer support jobs and roles

The Assistant Csr and Customer Service Representative roles share similar environments and industry usage, focusing on customer support. The Assistant Csr often supports senior staff and handles administrative tasks, while the Customer Service Representative directly interacts with customers. Both roles require similar credentials and are vital in customer-facing industries, making them closely related in job searches and career paths.

What are the most commonly searched types of Csr jobs in Ohio?

The most popular types of Csr jobs in Ohio are:

What cities in Ohio are hiring for Assistant Csr jobs?

Cities in Ohio with the most Assistant Csr job openings:

Assistant Csr jobs near you

Customer Service Representative

LAZ Parking Midwest, LLC

Cincinnati, OH • On-site

$17/hr

Full-time

Posted 14 days ago

LAZ Parking rating

6.9

Company rating: 6.9 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

6th of 12 rated car parking

Job description

The Spirit of the Position:
The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients at Cincinnati State. The customer service team directly links our customers, clients, and businesses. Our Customer Service Representatives are essential to our success because they retain and extract more value from customers and deliver top-notch service that cultivates loyalty and promotes referral business. This role is directly responsible for engaging with Cincinnati State customers to provide information in response to inquiries and notices. Primary duties include interacting with customers daily via phone and email to communicate helpful solutions to questions, respond to customer issues, and resolve complaints promptly. The CSR is also responsible for maintaining expert knowledge about the parking, maintenance, and enforcement operations across Cincinnati State to best serve and assist customers. Excellent communication abilities and data entry skills are essential. This position reports to the CSR Lead.
Shift: Monday-Friday 3pm-8pm
Compensation: $17.00/hour
You are:
  • You're charismatic, full of energy, and happy to help in any way you can.
  • Responsible is your middle name. You never disappoint because it's not in your nature.
  • Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
  • Proficient in basic computer skills in the parking revenue control system
  • Able to work with or without supervision
  • Able to communicate professionally and effectively.
  • Open to feedback, differing opinions, and other points of view.
  • Timely and demonstrates a sense of urgency.
  • Excellent team building and interpersonal skills.
  • A team player who can help motivate your team.

Responsibility:
  • Basic troubleshooting of minor equipment failures
  • Complete miscellaneous duties as assigned.

Education:
  • A high school diploma or GED is preferred but not required.

Experience:
  • Strong customer service experience.
  • Cash handling experience is preferred but not required.
  • Parking industry experience is preferred but not required.

Skills:
  • Willingness to be flexible to work multiple facility locations.
  • Ability to handle challenging and, at times, emotionally charged situations and de-escalate situations.
  • Ability to speak, read, and comprehend the English language.
  • Must make decisions independently and know when to ask management for assistance.

Physical Demands:
  • Willingness to work in the elements - heat, wind, snow, rain, etc.
  • Ability to lift, push, and pull up to 20 pounds.
  • Ability to stand, walk, and run for extended periods.
  • Ability to bend, stoop, squat, and lift frequently throughout a shift.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Non-Exempt
LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.
This Employer participates in E-Verify.

What LAZ Parking employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About LAZ Parking

Sourced by ZipRecruiter

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts! We are also a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients".

Industry

Travel arrangement services and real estate and rental and leasing

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

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