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Assistant Crisis Text Line Jobs (NOW HIRING)

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Tax Credit Leasing Specialist

Santa Ana, CA · On-site

$24 - $25/hr

Currently seeking a highly motivated and experienced Assistant Manager OR Leasing Consultant with ... Call or text to apply! Office Line: 949-251-8811 Text Line: 949-239-0309 PLEASE STATE YOUR NAME ...

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Bilingual Crisis Counselor

$18 - $24/hr

... Line is East Tennessee's first crisis hotline. Our 988 Crisis Program provides text and phone-based ... * Assist in the completion of reports involving suspected child or vulnerable adult abuse * Keep ...

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Assistant Crisis Text Line information

What is the difference between Assistant Crisis Text Line vs Crisis Counselor?

AspectAssistant Crisis Text LineCrisis Counselor
Required CredentialsHigh school diploma or equivalent; training providedRelevant certifications or degrees in mental health or counseling
Work EnvironmentRemote, text-based support platformIn-person or remote, phone or in-person counseling sessions
Employer & IndustryNonprofit organizations, mental health servicesHospitals, mental health clinics, crisis centers
Common Search & UsageEntry-level, volunteer, or support roles in crisis text servicesProfessional mental health support and therapy roles

The Assistant Crisis Text Line typically involves providing immediate support via text, often as a volunteer or entry-level role, requiring minimal credentials. Crisis Counselors usually hold relevant certifications and provide more in-depth mental health support, often in clinical settings. Both roles are vital in crisis intervention but differ mainly in qualifications, work environment, and scope of practice.

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What are the most commonly searched types of Crisis Text Line jobs? The most popular types of Crisis Text Line jobs are:
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Assistant Crisis Text Line jobs near you
Program Manager - Crisis Line/988

Program Manager - Crisis Line/988

RiverValley Behavioral Health

Owensboro, KY • On-site

$52K - $56K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

The Program Manager is responsible for the operational oversight, quality management, and leadership of the Crisis & Information Line and digital crisis services (text and chat). This role ensures efficient service delivery, high-quality interactions, and alignment with organizational standards and strategic goals. The Program Manager provides leadership to supervisory staff, supports workforce development, oversees quality assurance processes, and promotes a positive and resilient team culture.
Why Choose RiverValley Behavioral Health?
RiverValley Behavioral Health is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.
We offer:
  • Competitive pay
  • Comprehensive benefits (health, dental, vision, Telehealth)
  • Paid time off + 9 holidays
  • Retirement plan options
  • Tuition reimbursement + free CEUs
  • Clinical supervision
  • Wellness & employee assistance programs
  • Mileage reimbursement for work related travel
  • Public Service Loan Forgiveness (PSLF) - eligible employer

Essential Functions:
  • Provide overall leadership and operational oversight of the Crisis Line, Point of Entry, and text/chat services, ensuring efficient workflows and effective staff utilization.
  • Directly supervise and support the managers of the Crisis Line and Text/Chat teams, including goal setting, performance management, and professional development.
  • Serve as the primary point of escalation for complex or high-risk situations, ensuring appropriate protocols and resources are utilized.
  • Ensure adherence to organizational policies, regulatory requirements, and service delivery standards.
  • Support staff decision-making by providing timely guidance and problem-solving support during operations.
  • Oversee quality assurance activities, including record reviews, call/text/chat monitoring, and evaluation of service delivery standards.
  • Review documentation and service interactions to ensure accuracy, consistency, and compliance with established protocols.
  • Monitor and evaluate staff and program performance using data, metrics, and outcome tracking.
  • Lead performance improvement initiatives to enhance service quality, efficiency, and client experience.
  • Coordinate onboarding and ongoing training for Crisis Line Specialists and support staff.
  • Identify training needs through performance data and feedback; develop and implement training initiatives accordingly.
  • Support the development and maintenance of staff competencies related to crisis response protocols, communication skills, and resource navigation.
  • Promote staff wellness by developing and supporting initiatives that reduce burnout and encourage resilience.
  • Foster a positive team environment that emphasizes collaboration, accountability, and professional growth.
  • Maintain documentation related to staff supervision, training, and quality activities.
  • Collaborate with leadership on scheduling, staffing strategies, and program development.
  • Participate in community outreach, partnership development, and stakeholder engagement activities as needed.
  • Execute additional responsibilities aligned with organizational priorities and program growth.

Education and Experience:
  • Bachelor's degree required in Psychology, Social Work, or related human services field; Master's degree preferred in Business Administration, Healthcare Administration, Public Administration, or a related field.
  • Minimum of two (2) years of experience in program coordination, operations, call center management, crisis services, or a related field.
  • Prior supervisory or leadership experience preferred.

Skills:
  • Strong leadership and team management skills with the ability to supervise and develop staff in a fast-paced environment
  • Knowledge of call center or service delivery operations, quality assurance practices, and performance management.
  • Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
  • Strong analytical skills and problem-solving skills, including the ability to interpret data and drive improvements.
  • High level of proficiency in using office software, call center management tools, and data analysis platforms.
  • Strong communication skills, both verbal and written, with the ability to collaborate across teams and with external partners.

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