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Assistant Concierge Manager Jobs in Wisconsin (NOW HIRING)

Cypress Homes

Be Seen First

Luxury Community Concierge / Property Services Manager

Appleton, WI · On-site

$31.25 - $33.66/hr

Become a subject-matter expert on Cypress Homes' warranty policies and assist with supporting ... Experience in luxury property management, residential community management, concierge services ...

Three Pillars

Concierge

Dousman, WI · On-site

$16.50/hr

Concierge Part Time | Day Shift working 8 am - 4:30 pm Every Other Saturday and Sunday ** PAY RATE ... Greet and assist visitors, manage sign-in, provide directions, answer questions, and handle ...

UnitedHealth Group

Medical Assistant - Waupaca, WI

Waupaca, WI · On-site

$17 - $21.75/hr

Covers the front desk when front office assistant/concierge is unable to cover * Schedule / reschedule onsite clinic appointments * Manages clinic calls, emails, and walk - ins * Navigates patients ...

Three Pillars

Concierge

Dousman, WI · On-site

$16.50/hr

As our Weekend Concierge, you'll be the first point of contact for residents, families, guests, and ... Greet and assist visitors, manage sign-in, provide directions, answer questions, and handle ...

New Perspective

Concierge

Neenah, WI · On-site

$15/hr

Flexible Scheduling - Partner with your manager to create your ideal schedule. * Tuition Assistance ... administrative assistant Equal Opportunity Employer This employer is required to notify all ...

New Perspective

Concierge (Part-Time)

Waukesha, WI · On-site

$15.50 - $20/hr

Flexible Scheduling - Partner with your manager to create your ideal schedule. * Tuition Assistance ... administrative assistant Equal Opportunity Employer This employer is required to notify all ...

Core Spaces

Community Concierge

Madison, WI · On-site

$15.75 - $20.25/hr

Core's student housing portfolio includes over 74,440 beds currently owned or managed, with a ... Additionally, the Community Concierge may assist with various clerical or office-related tasks as ...

Core Spaces

Community Concierge

Madison, WI · On-site

$15.75 - $20.25/hr

Core's student housing portfolio includes over 74,440 beds currently owned or managed, with a ... Additionally, the Community Concierge may assist with various clerical or office-related tasks as ...

Core Spaces

Community Concierge

Madison, WI · On-site

$15.75 - $20.25/hr

Core's student housing portfolio includes over 74,440 beds currently owned or managed, with a ... Additionally, the Community Concierge may assist with various clerical or office-related tasks as ...

Core Spaces

Community Concierge

Madison, WI · On-site

$15.75 - $20.25/hr

Core's student housing portfolio includes over 74,440 beds currently owned or managed, with a ... Additionally, the Community Concierge may assist with various clerical or office-related tasks as ...

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Assistant Concierge Manager information

What is an assistant concierge manager?

Assistant Concierge Managers are hospitality professionals who support the Concierge Manager in overseeing the concierge team and ensuring guests receive exceptional service. They help manage guest inquiries, coordinate special requests, and provide recommendations for local attractions, dining, and events. Additionally, they assist in training and supervising concierge staff, resolving guest issues, and maintaining high service standards. Their goal is to enhance the guest experience and contribute to the smooth operation of the hotel's front-of-house services.

What are the key skills and qualifications needed to thrive as an assistant concierge manager?

To thrive as an Assistant Concierge Manager, you need a solid background in hospitality management, customer service, and a working knowledge of local attractions and services, often supported by a hospitality degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and guest communication tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a keen attention to detail help individuals excel in this role. These competencies are crucial for ensuring guest satisfaction, coordinating services efficiently, and maintaining the high standards expected in luxury hospitality environments.

What are some common challenges faced by an assistant concierge manager and how can they be addressed?

Assistant Concierge Managers often juggle multiple guest requests while ensuring high service standards, which can be challenging during peak periods. Effective time management, clear communication, and proactively anticipating guest needs are key to overcoming these challenges. Collaborating closely with other departments and training team members to handle high-pressure situations smoothly also helps maintain excellent guest experiences. Embracing feedback and continuously updating local knowledge can further enhance service quality and guest satisfaction.

What is the difference between Assistant Concierge Manager vs Concierge Supervisor?

AspectAssistant Concierge ManagerConcierge Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality background
Work EnvironmentHotels, luxury residences, resortsHotels, luxury properties, cruise ships
Employer & IndustryHospitality industry, luxury service providersHospitality industry, hotel management
Search & Comparison IntentRoles involving assisting guests and managing concierge teamsRoles focused on supervising concierge staff and operations

The Assistant Concierge Manager and Concierge Supervisor roles both operate within the hospitality industry, focusing on guest services. The Assistant Concierge Manager typically has broader responsibilities, including supporting the concierge team and handling guest inquiries, while the Concierge Supervisor mainly oversees daily operations and staff management. Both positions require customer service experience and are found in similar work environments, but their scope and focus differ slightly.

Do assistant concierge managers make good money?

Assistant concierge managers typically earn a salary that varies based on location, experience, and the size of the establishment, with median wages often ranging from $35,000 to $55,000 annually. They may also receive benefits such as health insurance and paid time off, and earning potential can increase with additional responsibilities or certifications in hospitality management.

How much do assistant concierge managers make?

Assistant concierge managers typically earn between $35,000 and $55,000 annually, depending on experience, location, and the size of the establishment. They often require strong customer service skills and familiarity with hotel or hospitality operations. Salaries can vary based on the complexity of duties and certifications held.

What are popular job titles related to Assistant Concierge Manager jobs in Wisconsin?

For Assistant Concierge Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Assistant Concierge Manager jobs in Wisconsin look for?

The top searched job categories for Assistant Concierge Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Assistant Concierge Manager jobs?

Cities in Wisconsin with the most Assistant Concierge Manager job openings:

Assistant Concierge Manager jobs near you

Concierge Services Representative

Green Bay Packers, Inc.

Green Bay, WI • On-site

$15 - $19.50/hr

Part-time

Re-posted 23 days ago

Job description

Green Bay Packers Job Posting
JOB SUMMARY:
The Concierge Services Representative is responsible for the day-to-day operations of the Concierge Services department, including new membership sales, front desk operations, Recovery Services, and handling membership account inquiries. This role ensures the highest quality of service for all members and guests through professional greetings, account maintenance, and extensive knowledge of all PAC products and services. Additionally, the Concierge Services Representative focuses on fostering connections among new and existing members, ensuring engagement and satisfaction.
The role has a direct impact on revenue, member retention, and overall customer service. The Concierge Services Representative will uphold the Packers Athletic Club's Mission and Vision.
Job Responsibilities:
Membership Experience:
  • Work the front desk to ensure a welcoming, efficient, and organized entry experience for all members and guests.
  • Assist in handling the membership sales process, ensuring that all potential members receive a warm and informative introduction to PAC.
  • Focus on building and maintaining strong connections with both new and existing members to enhance their experience and retention.
  • Assist members in account inquiries, including upgrading, downgrading, freezes, and cancels.
  • Help connect all new members to ancillary services.
  • Process paperwork and handle contract related questions.

Sales & Promotion:
  • Market, promote, and sell programs and services throughout the club using approved marketing materials and relationship selling techniques to increase participation.
  • Assist in PAC events to provide an outstanding member experience.

Customer Service:
  • Ensure the safety and security of the club by checking all members into the club.
  • Handle all telephone calls to the club.
  • Assist in opening and closing procedures of the club, depending on shift.
  • Assist members and prospective members with any app related inquiries.

Recovery Experience:
  • Work the recovery desk to ensure a welcoming, efficient, and organized entry experience for all members and guests.
  • Coordinate all scheduling of recovery services.
  • Answer all recovery related questions.
  • Assist members in utilizing equipment and services and cleaning the space after use.
  • Process guest payments for use of the recovery area.

Other Responsibilities:
  • Keep the club clean and free of clutter.
  • Establish yourself as an integral team member within the club.
  • Other duties as assigned by the General Manager.

JOB QUALIFICATIONS:
  • High School degree or above required.
  • 1+ years of experience, including customer service experience, event coordination/program planning, and sales.
  • CPR/AED certification required.
  • Excellent customer service and promotional skills.
  • Strong communication skills.
  • Ability to collect and analyze data to make accurate decisions.
  • Multi-tasking skills and the ability to learn quickly.
  • Conflict resolution skills, handled in a professional manner.
  • Proficiency with Microsoft Excel and Word.
  • Ability to work a variety of schedules, including weekends and holidays.
  • Ability to stand, walk, use hands to handle objects, tools, or controls, reach with hands and arms, and occasionally sit.
  • Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Physical Demands and Work Environment:
  • Ability to remain in a stationary position for periods of time.
  • Ability to focus on projects for periods of time.
  • Occasionally lift and carry up to 50 pounds.
  • Role routinely uses standard office equipment.

SUPERVISES: This position does not have supervisory responsibilities
SUPERVISED BY: Concierge Manager
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
This job description has been approved by management. This job description is not designed to cover or contain a comprehensive listing, and duties and responsibilities may change at any time with or without notice.
All resumes submitted will be reviewed and selected qualified candidates will be contacted for an interview.

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