Assistant Community Association Manager Jobs in Cheney, WA

Who we are

Ponderosa Community Management is Spokane’s largest locally and independently owned management company focused exclusively on homeowner and condominium associations. We are not a regional branch of a national company. Our office, leadership, managers, and accounting team are here in Spokane Valley, close to the communities we serve.

We believe association management should be collaborative, transparent, practical, and human. We do not replace the board. We help board members understand their responsibilities, see their options clearly, and make informed decisions. We take the work seriously without pretending every irrigation leak is a five-alarm emergency. No one on our team is expected to know everything—but everyone is expected to know when to ask, when to research, and when to bring in someone who knows what we do not.

The role

The Portfolio Community Association Manager is the primary relationship manager and operational guide for a portfolio of homeowner and condominium associations. You will implement policies established by each board, coordinate the services included in each association’s management agreement, and provide accurate information and practical advice to support board decision-making.

This is a hybrid position based from our Spokane Valley office. The rhythm of the job includes focused office and remote work, community site visits, and scheduled board and membership meetings. Some evening meetings and occasional urgent response outside normal business hours are part of the role; flex time helps balance those demands.

What you will be responsible for

Board leadership and governance support

·    Serve as the board’s trusted management advisor while respecting that the board sets policy and makes association decisions.

·    Prepare for and attend board, annual membership, budget ratification, and committee meetings as assigned; help boards build useful agendas and follow through on action items.

·    Explain governing documents, management processes, and applicable requirements in plain language, while recognizing when legal interpretation belongs with association counsel.

·    Educate and orient new board members; encourage sound governance, open communication, and consistent procedures.

·    Keep boards regularly informed about the association’s financial, physical, compliance, and operational health.

Financial and administrative stewardship

·    Partner closely with Ponderosa’s accounting team to develop annual budgets, review financial reports, monitor variances, track delinquencies, and support responsible reserve planning.

·    Maintain accurate association records, membership information, meeting materials, correspondence, work orders, and portfolio calendars.

·    Monitor deadlines and help each board move from decision to completion—without making the decision for them.

Property operations and vendor coordination

·    Conduct periodic community inspections and prepare clear, actionable reports.

·    Coordinate routine maintenance, landscaping, snow removal, repairs, reserve projects, and other contracted services.

·    Track maintenance requests and projects, communicate progress, and escalate risks or decisions promptly.

·    Support architectural review and covenant-compliance processes with consistency, discretion, and respect.

Homeowner and community relationships

·    Respond to homeowner questions professionally and explain the process, even when the issue is complicated or emotionally charged.

What the manager is—and is not

A Ponderosa manager leads the process. The manager does not become the board, set policy, guarantee that every physical issue will be observed during an inspection, supervise independent vendors as employees, or provide legal, engineering, insurance, tax, or other technical advice outside the manager’s qualifications. Good judgment includes knowing the boundary and helping the board reach the right qualified professional.

What will make you successful here

·    You communicate clearly in writing and in conversation, and you can explain complicated information without sounding condescending.

·    You are organized enough to manage multiple communities, deadlines, meetings, projects, and personalities without losing the thread.

·    You stay steady when others are frustrated. You can be warm without avoiding a necessary boundary.

·    You take ownership, tell the truth early, correct mistakes, document your work, and follow through.

·    You are collaborative and coachable. You ask good questions and share what you know with the team.

·    You are comfortable with technology and able to learn association-management software, online portals, Microsoft 365, and remote-meeting tools.

·    You value education and are willing to keep learning as Washington law and community-association practice evolve.

Qualifications

·    Community association management experience is preferred; strong transferable experience in property management, hospitality, project coordination, customer service, local government, legal administration, insurance, construction, or a related field will also be considered.

·    Strong written communication, meeting facilitation, problem-solving, financial literacy, and time-management skills.

·    Valid driver’s license, reliable transportation, and ability to travel to communities throughout the greater Spokane area.

·    Ability to attend scheduled evening meetings and respond appropriately to occasional urgent property matters.

·    Ability to perform routine office and site-based work, including walking properties in varied weather and occasionally carrying meeting or inspection materials. Reasonable accommodations are available.

What Ponderosa offers

·    Hybrid work with a Spokane Valley home base and flexibility shaped around portfolio and team needs.

·    Flex time to account for evening meetings and the realities of community management.

·    Generous paid vacation because good managers need genuine time away from their portfolios.

·    Health care support through a company contribution toward employee health insurance.

·    Professional growth including CAI education, credential development, and learning from experienced local leadership.

·    A real team with local accounting and management colleagues who know the communities and are available to help.

·    Work with purpose helping volunteer leaders protect shared property, improve community life, and make better decisions.

Ponderosa Community Management is Spokane’s largest locally and independently owned management company focused exclusively on homeowner and condominium associations. Being local doesn’t make us small—it makes us accountable. Our leadership, managers, and accounting team work together from our Spokane Valley office, giving employees direct access to decision-makers, experienced support, and the resources to do their jobs well.

We offer the professional standards, technology, training, and career development you would expect from a larger company, without the corporate layers. At Ponderosa, good ideas are heard, education is encouraged, flexibility is real, and employees are trusted to make a meaningful difference for the communities we serve.