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Assistant Bdc Manager Jobs in Texas (NOW HIRING)

Davis Chevrolet

Sales BDC

Houston, TX · On-site

$26K - $55K/yr

We are looking for individuals with BDC or Equivalent Call Center Experience and the drive to ... in the CRM * Address customer concerns- Understand and maintain product knowledge * Assist ...

Davis Chevrolet

Sales BDC

Houston, TX · On-site

$26K - $55K/yr

We are looking for individuals with BDC or Equivalent Call Center Experience and the drive to ... in the CRM * Address customer concerns- Understand and maintain product knowledge * Assist ...

Davis Chevrolet

Sales BDC

Houston, TX

$26K - $55K/yr

We are looking for individuals with BDC or Equivalent Call Center Experience and the drive to ... in the CRM * Address customer concerns- Understand and maintain product knowledge * Assist ...

Davis Chevrolet

Bilingual Sales BDC

Houston, TX · On-site

$26K - $55K/yr

We are looking for individuals with BDC or Equivalent Call Center Experience and the drive to ... in the CRM * Address customer concerns- Understand and maintain product knowledge * Assist ...

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Assistant Bdc Manager information

What are common challenges faced by an assistant BDC manager in a dealership setting?

As an Assistant BDC Manager, you may encounter challenges such as maintaining high response rates to customer inquiries, ensuring consistent follow-up by the team, and adapting to evolving technology platforms used for customer relationship management. Balancing administrative tasks with coaching and motivating your BDC representatives can also be demanding. Effective communication and adaptability are key to overcoming these obstacles and driving team performance in a fast-paced dealership environment.

What skills and qualifications are needed to be an assistant BDC manager?

To thrive as an Assistant BDC Manager, you need strong organizational, sales, and customer service skills, often supported by experience in automotive or call center environments. Familiarity with CRM software, phone systems, and lead management tools is typically required. Excellent communication, leadership, and problem-solving abilities help you motivate teams and build customer trust. These competencies are crucial for maximizing lead conversion, ensuring smooth operations, and driving business growth in a competitive market.

What is an assistant BDC manager?

Assistant BDC Managers are professionals who support the Business Development Center (BDC) operations in automotive dealerships or similar businesses. They help oversee the BDC team, manage customer leads, monitor performance metrics, and ensure effective communication between customers and the sales team. Their role often includes training staff, assisting with scheduling, and implementing strategies to improve customer engagement and sales opportunities. Assistant BDC Managers play a key part in maintaining high customer satisfaction and achieving sales goals.

What are popular job titles related to Assistant Bdc Manager jobs in Texas?

For Assistant Bdc Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Assistant Bdc Manager jobs in Texas look for?

The top searched job categories for Assistant Bdc Manager jobs in Texas are:

What cities in Texas are hiring for Assistant Bdc Manager jobs?

Cities in Texas with the most Assistant Bdc Manager job openings:

Assistant Bdc Manager jobs near you

Call Center Representative / BDC - South Houston Nissan

Central Automotive Group

Houston, TX • On-site

$14.75 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

BDC (Business Development Center) Representative

Our South Houston Nissan Dealership is hiring for BDC (Business Development Center) Representatives! Apply today to join our team of dedicated Nissan professionals.

The company offers a comprehensive benefits package that includes:

  • Paid Holidays.
  • Paid Vacation.
  • Medical Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • Company Paid Life Insurance and AD&D.
  • 401(k) with Company Match.
  • Wellness Program.
  • Employee Assistance Program.
  • Vehicle Purchase and Repair Perks.

Job Summary:

The BDC (Business Development Center) / Call Center Representative provides solutions to dealership staff who need support for a variety of products, processes, and issues.

Duties/Responsibilities:

  • Interacts with dealership customers and prospects via telephone, email, social media, or in person to provide support and information on products or services.
  • Responds to customer inquiries in a timely manner.
  • Maintains a thorough knowledge of dealership policies, products and procedures.
  • Conducts telemarketing and internet related sales/service campaigns.
  • Builds rapport with customers to build a base of referrals to establish a robust customer network.
  • Schedules appointments for prospects.
  • Attends product and sales training as requested by the BDC Manager.
  • Receives inbound sales leads (phone, internet) and directs to appropriate contacts.
  • Collects and enters orders for new or additional products or services.
  • Fields customer questions and complaints and escalates as needed.
  • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Follows up after customer service visit to ensure customer satisfaction.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Bilingual is a plus.

Education and Experience:

  • High school diploma or equivalent.
  • Customer service experience required.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Equal Employment Opportunity

The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at HR@centralautomotivegroup.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.

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