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Assistant Bdc Manager Jobs in Texas (NOW HIRING)

RML Automotive

BDC Manager

Lewisville, TX · On-site

BDC Manager Lone Star Toyota is looking for a qualified BDC Manager to join our team. This position ... effectively. * Assist staff, counsel and hold accountable when necessary. Ensures all BDC ...

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Nissan of Boerne

BDC Manager

San Antonio, TX · On-site

Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... willing to assist our customers with all their automotive needs. We are looking for future ...

Nissan of Boerne

BDC Manager

San Antonio, TX · On-site

Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... willing to assist our customers with all their automotive needs. We are looking for future ...

Nissan of Boerne

BDC Manager

San Antonio, TX · On-site

Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... willing to assist our customers with all their automotive needs. We are looking for future ...

Lone Star Toyota

BDC Manager

Lewisville, TX · On-site

... effectively. * Assist staff, counsel and hold accountable when necessary. Ensures all BDC ... Make sure all leads are placed in the DMS/CRM system used by the dealership. * Communicate with ...

Ron Carter Ford

BDC Assistant Manager

Houston, TX · On-site

Description Description We are seeking a BDC Assistant Manager to support the leadership and success of our fast-paced, high-volume Service Business Development Center. The Assistant Manager will ...

ZT Automotive

BDC Assistant Manager

Houston, TX · On-site

Job Type Full-time Description Description We are seeking a BDC Assistant Manager to support the leadership and success of our fast-paced, high-volume Service Business Development Center. The ...

ZT Auto

BDC Assistant Manager

Houston, TX · On-site

Description We are seeking a BDC Assistant Manager to support the leadership and success of our fast-paced, high-volume Service Business Development Center. The Assistant Manager will work closely ...

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Assistant Bdc Manager information

What are common challenges faced by an assistant BDC manager in a dealership setting?

As an Assistant BDC Manager, you may encounter challenges such as maintaining high response rates to customer inquiries, ensuring consistent follow-up by the team, and adapting to evolving technology platforms used for customer relationship management. Balancing administrative tasks with coaching and motivating your BDC representatives can also be demanding. Effective communication and adaptability are key to overcoming these obstacles and driving team performance in a fast-paced dealership environment.

What skills and qualifications are needed to be an assistant BDC manager?

To thrive as an Assistant BDC Manager, you need strong organizational, sales, and customer service skills, often supported by experience in automotive or call center environments. Familiarity with CRM software, phone systems, and lead management tools is typically required. Excellent communication, leadership, and problem-solving abilities help you motivate teams and build customer trust. These competencies are crucial for maximizing lead conversion, ensuring smooth operations, and driving business growth in a competitive market.

What is an assistant BDC manager?

Assistant BDC Managers are professionals who support the Business Development Center (BDC) operations in automotive dealerships or similar businesses. They help oversee the BDC team, manage customer leads, monitor performance metrics, and ensure effective communication between customers and the sales team. Their role often includes training staff, assisting with scheduling, and implementing strategies to improve customer engagement and sales opportunities. Assistant BDC Managers play a key part in maintaining high customer satisfaction and achieving sales goals.

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Assistant Bdc Manager jobs near you

BDC Manager

RML Automotive

Lewisville, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

BDC Manager

Lone Star Toyota is looking for a qualified BDC Manager to join our team. This position is responsible for handling all incoming calls and internet leads. This person is also responsible for hiring and training all BDC coordinators, and tracking all information in and out of the call center. The BDC Manager ensures the department meets or exceeds their goals with phone and internet sales, and keeps the management teams and GM informed of progress on all calls/internet leads that come through the center.

Responsibilities:

  • Ensures there is proper staffing for all hours the departments are open. Hiring staff, training of new hires, weekly training of all staff and annual evaluations.
  • Monitors all department activities. Prepares a monthly training schedule for all coordinators.
  • Strives to make sure that the call center hits all objectives put in place by the dealership. Continuously looks for ways to improve the department.
  • Responsible for the daily operation of the call center and ensures staff is on time and working effectively.
  • Assist staff, counsel and hold accountable when necessary. Ensures all BDC coordinators work side by side with all team members.
  • Ensure the daily appointment log is accurate.
  • Produce weekly traffic reports that includes numbers or calls received, number of appts. made, number of shows, number of sold by employee, number of outbound calls made.
  • Ensure that each staff member hands in priority follow up prior to the end of their shift.
  • Track sales for payroll and submits data with accurate back up.
  • Monitor all calls and leads. Make sure all leads are placed in the DMS/CRM system used by the dealership.
  • Communicate with store GM and managers on issues and concerns about the store and the BDC.
  • Ensure 100% follow up of all incoming sales calls and internet leads.
  • Set monthly goals for the department as well as each individual.
  • Ensure each coordinator is utilizing the outbound and inbound phone scripts approved by the dealership.
  • Makes every possible attempt to follow-up with prospects missed by team members.

Requirements:

  • Excellent written and verbal communications skills.
  • Must meet monthly requirements set by dealership for leads, calls, appointments, shows, and sold.
  • Knowledge of MS Office and other desktop software helpful.
  • Strong attention to detail with strong documentation skills.
  • Excellent client follow up abilities

Great benefits offered:

  • Medical
  • Dental
  • Vision
  • Life
  • 401k with a match
  • Paid time off
  • Other exciting ancillary products

Apply