Job Summary:
Opencall is building AI call centers for non-technical businesses, aiming to enhance customer service experiences at enterprise scale. The AI Prompt & Agent Developer will design, test, and scale AI agents that improve customer interactions, working closely with various teams to align technology with business needs.
Responsibilities:
โข Design, build, and refine prompts for real-world agent tasks (Q&A, classification, lead qualification, appointment booking, knowledge lookup).
โข Develop robust evaluation pipelines to measure accuracy, reliability, compliance, and business outcomes of AI prompts at scale.
โข Architect and implement multi-step AI agents that integrate with telephony (Twilio, SIP), CRMs, and customer systems.
โข Ensure agents are reliable, scalable, and cost-optimized in high-volume environments.
โข Lead QA workflows for AI agents, simulating real-world customer scenarios and measuring outcomes.
โข Monitor production agent performance and iterate rapidly to improve.
โข Work closely with product, ops, and engineering to design features driven by business needs.
โข Partner with sales and customer success teams to translate client requirements into effective agent behavior.
Qualifications:
Required:
โข 2+ years of experience with AI/ML, NLP, or prompt engineering.
โข Demonstrated experience building and deploying AI prompts and/or agents in production.
โข Strong analytical and problem-solving mindset; comfort with ambiguity.
โข Excellent written and verbal communication skills.
โข Bachelorโs degree in Computer Science, Engineering, Math, or related field.
Preferred:
โข Strong programming skills in Python (experience with APIs, data pipelines, testing frameworks).
โข Hands-on experience with multiple LLMs (GPT, Claude, LLaMA, Gemini, Mistral, or fine-tuned models).
โข Familiarity with telephony platforms (e.g., Twilio) or conversational AI systems.
โข Prior exposure to contact center, SaaS, or customer-facing technology.
โข Masterโs or PhD in a technical discipline is a plus.
Company:
Turn missed calls into customers. Even million-dollar call centers lose 10-30% of revenue to abandonment. Founded in 2022, the company is headquartered in San Francisco, USA, with a team of 2-10 employees. The company is currently Early Stage.