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Assistance Coordinator Jobs (NOW HIRING)

Penske

Roadside Assistance Coordinator II

Reading, PA · On-site

The 24/7 Roadside Assistance Coordinator II is primarily responsible for organizing comprehensive solutions to provide emergency roadside assistance. Through the integration of inbound and outbound ...

Penske

Roadside Assistance Coordinator II

Reading, PA · On-site

The 24/7 Roadside Assistance Coordinator II is primarily responsible for organizing comprehensive solutions to provide emergency roadside assistance. Through the integration of inbound and outbound ...

Penske

Roadside Assistance Coordinator II

Reading, PA · On-site

The 24/7 Roadside Assistance Coordinator II is primarily responsible for organizing comprehensive solutions to provide emergency roadside assistance. Through the integration of inbound and outbound ...

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Assistance Coordinator information

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$27K

$57.9K

$101.5K

How much do assistance coordinator jobs pay per year?

As of Aug 13, 2026, the average yearly pay for assistance coordinator in the United States is $57,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an assistance coordinator, and why are they important?

To thrive as an Assistance Coordinator, you need strong organizational skills, attention to detail, and a background in administration or customer service, often supported by an associate's or bachelor's degree. Familiarity with case management software, CRM systems, and Microsoft Office Suite is typically required. Excellent communication, problem-solving abilities, and a calm demeanor under pressure are standout soft skills. These skills ensure efficient case handling, high-quality support for clients, and smooth coordination among team members.

What does an assistance coordinator do?

An Assistance Coordinator is responsible for managing and organizing support services for clients or team members within an organization. Their duties often include responding to requests for help, coordinating logistics for assistance programs, and ensuring effective communication between all parties involved. They may work in sectors like healthcare, insurance, travel, or social services, tailoring their support to the specific needs of the clients they serve. Strong organizational, communication, and problem-solving skills are essential for this role.

What is the difference between Assistance Coordinator vs Case Manager?

AspectAssistance CoordinatorCase Manager
CredentialsTypically requires high school diploma or equivalent; some roles may prefer certifications in social servicesOften requires a bachelor's degree in social work, psychology, or related field; certifications may be preferred
Work EnvironmentCommunity agencies, healthcare facilities, or government programsHealthcare settings, social service agencies, or community organizations
Employer & Industry UsageUsed in social services, healthcare, and community support programsCommon in healthcare, social work, and community outreach sectors

Assistance Coordinators and Case Managers both work in social services and healthcare environments, but Case Managers typically have more advanced education and handle more complex client cases. Assistance Coordinators often focus on connecting clients with resources, while Case Managers develop comprehensive care plans.

How does an assistance coordinator typically interact with other departments or external partners during a case?

Assistance Coordinators frequently collaborate with multiple internal teams, such as medical, logistics, and customer service departments, to ensure timely and effective resolution of cases. They also liaise directly with external service providers like hospitals, transportation companies, and insurers to coordinate support for clients. This role requires strong communication and organizational skills, as coordinators must manage information flow, follow up on action items, and maintain accurate documentation throughout each case. Building positive relationships and understanding the protocols of each partner organization are key to success.
What cities are hiring for Assistance Coordinator jobs? Cities with the most Assistance Coordinator job openings:
What are the most commonly searched types of Assistance jobs? The most popular types of Assistance jobs are:
Who are the top companies hiring for Assistance Coordinator jobs? The top employers for Assistance Coordinator jobs are:
What states have the most Assistance Coordinator jobs? States with the most job openings for Assistance Coordinator jobs include:
Assistance Coordinator jobs near you
Infographic showing various Assistance Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $57,869 per year, or $27.8 per hour.

Customer Assistance Coordinator

Zurich Insurance Company Ltd.

Stevens Point, WI • On-site

$17.50 - $22.75/hr

Full-time

Medical, Life, Retirement

Re-posted 24 days ago

Job description

Where will your career take you next? Let’s find out together.

About Travel Guard 

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.  

What you’ll be doing:

Our Medical Assistance Coordinators play a critical role in supporting travelers when they experience medical issues away from home. Whether it’s coordinating care, arranging prescriptions, or supporting medical travel, you’ll help ensure people get the right assistance at the right time. This is a fast-paced, people-focused role where calm communication, attention to detail, and empathy really matter. You’ll be trained to manage real-world medical assistance scenarios while working closely with medical professionals and global service partners.

  • Take inbound calls from clients experiencing medical situations while traveling, ranging from minor concerns to urgent medical needs
  • Provide calm, clear guidance and emotional reassurance to clients and their families during stressful and unfamiliar circumstances
  • Coordinate medical services including doctor and facility referrals, prescription replacements, and medically related travel arrangements
  • Liaise with medical professionals, hospitals, clinics, and global assistance partners to ensure appropriate care is arranged
  • Apply critical thinking and sound judgement to assess situations and identify appropriate next steps within policy and operational guidelines
  • Manage multiple cases at once, prioritising effectively in a dynamic, fast-paced environment
  • Accurately document case details, decisions, and client interactions in case management and policy systems
  • Contribute to a consistently positive, professional and empathetic experience for every client, even in high-pressure situations 
What skills and experience you’ll bring on this journey:
  • High School Diploma or equivalent.
  • Experience in customer service, call-centre, healthcare coordination, travel assistance, or another client-facing role.
  • Strong verbal communication skills, with the ability to explain information clearly and compassionately.
  • The ability to remain calm, empathetic, and professional when supporting people in distress.
  • Strong organisational skills and attention to detail, with confidence documenting information accurately and thoroughly.
  • The ability to multitask, prioritise competing demands, and follow established processes.
  • Good problem-solving skills and the confidence to think through unfamiliar situations.
  • A positive, flexible attitude and willingness to learn in a fast-paced environment.
  • Medical terminology, healthcare exposure, or multilingual skills (highly regarded, but not required).
  • Ability to work 6pm-4am with rotating weekends and holidays.
  • Position includes a shift differential of $3/hour from 5pm-7am weeknights and all day on Saturday/Sunday and additional $3/hour Saturdays and Sundays between the hours of 7pm-7am 
Why you’ll love working with us!

We value optimism, caring, togetherness, results-orientation, and forward-thinking.  
We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travelers, at every step of their journey. 
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home. 
Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme. 
Investing in your health and your future. We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.  
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for. 

Apply today and let’s go to great places together! 
At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travelers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.
Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.  

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