Igniters operate in the world's most demanding environment. Igniters are self-motivated, mission-driven, and relentless in solving the Warfighters' hardest problems. We move fast, think differently, and execute with precision to tackle high-stakes challenges across AI/ML, space and missile defense intelligence, EMSO, advanced analytics, and programmatic domains.
As an employee-owned SDVOSB headquartered in Huntsville, AL, our team delivers mission-critical impact for the Army, Air Force, Space Force, MDA, NASA, DIA, and FBI. Ignite exists to outpace the threat and deliver results that matter in the moments that count. Ignite is seeking a Help Desk Technician to provide Tier I/II end-user IT support for USASMDC personnel.
The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This role ensures reliable day-to-day IT services that enable uninterrupted mission operations.Key Responsibilities: Provide Tier I/II technical support for end-user systems Install, configure, and troubleshoot Windows-based hardware and software Support thin clients, zero clients, printers, and peripherals Perform hands-on troubleshooting and issue resolution Apply system configurations in compliance with STIG requirements Qualifications: Secret clearance (required) DoD 8140 certification, as applicable 4 to 7 years of experience providing IT help desk or desktop support Experience supporting DoD IT environments Knowledge of Windows operating systems and end-user hardware Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) Salary range: $70-110kKey Responsibilities: Provide Tier I/II technical support for end-user systems Install, configure, and troubleshoot Windows-based hardware and software Support thin clients, zero clients, printers, and peripherals Perform hands-on troubleshooting and issue resolution Apply system configurations in compliance with STIG requirements Qualifications: Secret clearance (required) DoD 8140 certification, as applicable 4 to 7 years of experience providing IT help desk or desktop support Experience supporting DoD IT environments Knowledge of Windows operating systems and end-user hardware Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) Salary range: $70-110k