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Appointment Coordinator Jobs (NOW HIRING)

Shriners Children's

Appointment Coordinator

Spokane, WA · On-site

$17.13 - $25.38/hr

The Appointment Coordinator accurately schedules appointments, enters data into computerized appointment system, answers phone, and directs calls as needed. Schedulers will have the basic scheduling ...

Shrinerschildrens

Appointment Coordinator

Spokane, WA

$17.13 - $25.38/hr

The Appointment Coordinator accurately schedules appointments, enters data into computerized appointment system, answers phone, and directs calls as needed. Schedulers will have the basic scheduling ...

Shriners Children's

Appointment Coordinator

Spokane, WA · On-site

$17.13 - $25.38/hr

The Appointment Coordinator accurately schedules appointments, enters data into computerized appointment system, answers phone, and directs calls as needed. Schedulers will have the basic scheduling ...

TriSearch

Appointment Coordinator

Chandler, AZ · On-site

$46K - $52K/yr

We are currently seeking a Bilingual Appointment Coordinators to join our Team! WHY WORK FOR US? We are a people-oriented business that is committed to providing superior levels of customer service.

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How much do appointment coordinator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for appointment coordinator in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What does an appointment coordinator do?

An Appointment Coordinator is responsible for managing and scheduling appointments for clients or patients, often in healthcare, legal, or service-based industries. They communicate with clients to confirm or reschedule appointments, maintain accurate records, and ensure that schedules run smoothly for both staff and clients. Additionally, Appointment Coordinators may handle incoming calls, answer basic questions, and relay important information to relevant team members. Their organizational and communication skills are crucial to ensuring efficient operations and positive customer experiences.

What skills and qualifications are needed to thrive as an appointment coordinator?

To thrive as an Appointment Coordinator, you need strong organizational abilities, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with scheduling software, electronic health record (EHR) systems, and office productivity tools is typically required. Excellent communication, multitasking, and problem-solving skills help build rapport with clients and efficiently manage multiple appointments. These skills are vital to ensure smooth scheduling operations, minimize errors, and provide a positive experience for both clients and staff.

How does an appointment coordinator typically collaborate with other departments to ensure smooth scheduling?

Appointment Coordinators often work closely with departments such as medical staff, administrative teams, and customer service to confirm availability, manage changes, and resolve scheduling conflicts. They communicate frequently with team members to relay important information, update appointment statuses, and accommodate urgent requests. Effective collaboration ensures that clients or patients experience minimal wait times and that resources are optimally utilized, making strong interpersonal and organizational skills essential for success in this role.

What is the difference between Appointment Coordinator vs Medical Secretary?

AspectAppointment CoordinatorMedical Secretary
CredentialsHigh school diploma; certifications like Certified Medical Office Assistant (CMOA) are commonHigh school diploma; certifications like Certified Medical Secretary (CMS) are common
Work EnvironmentMedical offices, clinics, hospitalsMedical offices, hospitals, healthcare facilities
Primary ResponsibilitiesScheduling appointments, managing calendars, coordinating patient visitsScheduling, patient correspondence, medical record management, administrative support

While both roles involve scheduling and administrative tasks in healthcare settings, Appointment Coordinators primarily focus on managing patient appointments and calendars, whereas Medical Secretaries handle a broader range of administrative duties including correspondence and record management. The roles often overlap but differ in scope and specific responsibilities.

What is the role of an appointment coordinator?

An appointment coordinator manages scheduling and rescheduling appointments for clients or patients, ensuring efficient use of time and resources. They often communicate with clients, use scheduling software, and coordinate with staff to maintain an organized appointment calendar.
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Appointment Coordinator jobs near you
Infographic showing various Appointment Coordinator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $37,014 per year, or $17.8 per hour.

Appointment Coordinator

Southfield, MI • On-site

Michigan Orthopaedic Surgeons
Outpatient Health Care • 51 - 200 employees
Learn more about Michigan Orthopaedic Surgeonsexternal

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Re-posted 29 days ago

Michigan Orthopaedic Surgeons rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Appointment Coordinator

The Appointment Coordinator serves as the first point of contact for patients seeking orthopaedic care at Michigan Orthopaedic Surgeons. This role is responsible for delivering an exceptional patient experience by coordinating appointments, answering high-volume inbound calls, and ensuring patients are connected with the right provider at the right time.

Success in this role requires excellent communication, strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented healthcare environment.

Key Responsibilities

Patient Access & Scheduling

  • Schedule, reschedule, and confirm patient appointments.
  • Coordinate care across multiple providers, specialties, and locations.
  • Maintain provider schedules while maximizing appointment availability.
  • Resolve scheduling conflicts using established scheduling guidelines.

Deliver Exceptional Patient Service

  • Serve as the first point of contact for patients, caregivers, and referring offices.
  • Answer high-volume inbound calls professionally and efficiently.
  • Provide accurate information regarding appointments, office procedures, and next steps.
  • Escalate patient concerns appropriately when needed.

Patient Registration & Documentation

  • Verify patient demographics, insurance, and referral information.
  • Maintain accurate documentation within the Electronic Health Record (EHR).
  • Ensure scheduling accuracy and complete patient registration.

Team & Operational Support

  • Maintain provider scheduling templates.
  • Route messages to clinical teams.
  • Support departmental initiatives and workflow improvements.
  • Follow HIPAA, organizational policies, and quality standards.

What Success Looks Like

  • Deliver outstanding customer service on every interaction.
  • Maintain accurate scheduling and documentation.
  • Effectively manage high call volumes.
  • Build positive relationships with patients and care teams.
  • Demonstrate professionalism, accountability, and teamwork.

Education, Experience, Licenses & Certifications

  • High School Diploma or GED.
  • Two years of customer service experience
  • One year of medical office or healthcare call center experience
  • Strong communication, organization, and computer skills

Preferred

  • Associate degree in Healthcare Administration, Business, or related field.
  • Orthopaedic or specialty medical practice experience.
  • Centralized scheduling experience.
  • Experience using Electronic Health Record (EHR) systems.
  • Patient registration experience and insurance verification experience

What We're Looking For

We are looking for someone who is compassionate, dependable, detail-oriented, and committed to delivering an exceptional patient experience. The ideal candidate communicates effectively, thrives in a fast-paced environment, adapts to change, and enjoys working collaboratively as part of a team.

What Michigan Orthopaedic Surgeons employees say

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