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STI

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

EHR Helpdesk Analyst RTP, NC/REMOTE 12+ Months Description: The EHR Helpdesk Analyst provides ... Provide support for Epic applications, workflows, access, printing, and integration issues. * Serve ...

MUSC

Summary The Applications Analyst I, Clinical Applications, reports to the leader of the clinical applications team in support of MUSC's academic, research and healthcare missions. Under direct ...

DSLD Homes

Compliance Analyst - Remote

Mortgage Compliance Analyst (Full Time) - Remote Hours and days of work are Monday- Friday 8:00 AM ... Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint. * Experience ...

MUSC

Summary The Application Analyst III, Business Applications, reports to the Leader of the Business Delivery team in support of MUSC's academic, research and healthcare missions. Under general ...

Mercor

Junior Investment Analyst - Remote

New York, NY · Remote

$105/hr

Junior Investment Analyst (Buy-Side) Type: Contract Compensation: $105/hour Location: Remote ... Our team reviews applications daily. Please complete your AI interview and application steps to be ...

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How much do applications analyst remote jobs pay per year?

As of Jun 22, 2026, the average yearly pay for applications analyst remote in the United States is $83,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $94,000.00 per year, depending on experience, location, and employer.

How does an Applications Analyst Remote typically collaborate with other departments while working off-site?

Applications Analysts working remotely often rely on digital communication tools, such as video conferencing, instant messaging, and collaborative platforms, to stay connected with stakeholders across departments. They routinely participate in virtual meetings to gather requirements, troubleshoot issues, and provide updates on application performance. Effective remote collaboration also involves clear documentation and timely responses to ensure seamless support and project delivery. Building strong virtual relationships with IT, end users, and business units is key to success in this role.

What are the key skills and qualifications needed to thrive as an Applications Analyst (Remote), and why are they important?

To excel as a remote Applications Analyst, you need a solid understanding of application lifecycle management, troubleshooting, and requirements gathering, typically backed by a degree in computer science or a related field. Familiarity with tools like SQL, ERP systems, ticketing platforms, and certifications such as ITIL or CompTIA are often expected. Strong analytical thinking, communication, and self-motivation help remote analysts effectively diagnose problems and collaborate with distributed teams. These skills are crucial for ensuring application reliability, supporting end users, and driving continuous improvement from a remote environment.

What is an Applications Analyst (Remote)?

An Applications Analyst (Remote) is a professional who evaluates, maintains, and improves software applications for an organization while working from a remote location. Their responsibilities include troubleshooting software issues, implementing upgrades, and collaborating with users or IT teams to ensure applications meet business needs. Working remotely, they use digital communication tools to support end-users and coordinate with colleagues. This role often requires strong analytical skills, problem-solving abilities, and knowledge of specific software systems relevant to the organization.
What cities are hiring for Applications Analyst Remote jobs? Cities with the most Applications Analyst Remote job openings:
What are the most commonly searched types of Applications Analyst jobs? The most popular types of Applications Analyst jobs are:
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Applications Analyst Remote jobs near you

EHR Helpdesk Analyst- REMOTE

STI

Remote

$21 - $28.75/hr

Full-time

Posted 24 days ago

Job description

EHR Helpdesk Analyst
RTP, NC/REMOTE
12+ Months
Description:
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
Key Responsibilities
  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

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