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Application Technical Analyst information

What is an application technical analyst?

An Application Technical Analyst is a professional responsible for maintaining, supporting, and optimizing software applications within an organization. They analyze technical issues, coordinate with users and developers, and ensure applications run smoothly and efficiently. Their role often includes troubleshooting, performing upgrades, and implementing new features or updates in collaboration with IT teams. Application Technical Analysts play a crucial part in bridging the gap between end-users and technical teams, ensuring that business applications meet operational needs.

What is the difference between Application Technical Analyst vs Application Support Specialist?

AspectApplication Technical AnalystApplication Support Specialist
Required CredentialsBachelor's in IT, Computer Science, or related field; certifications like ITIL or vendor-specific certificationsSimilar credentials; often includes certifications in specific applications or platforms
Work EnvironmentAnalyzing technical issues, implementing solutions, working closely with development teamsProviding user support, troubleshooting, and resolving application issues for end-users
Employer & Industry UsageUsed in IT departments across various industries, especially in finance, healthcare, and techCommon in customer service, IT support, and enterprise application teams

The Application Technical Analyst focuses on technical analysis, system integration, and implementing solutions, while the Application Support Specialist primarily handles end-user support and troubleshooting. Both roles require similar credentials and are vital in IT environments, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as an application technical analyst?

To thrive as an Application Technical Analyst, you need a strong understanding of software applications, troubleshooting, and systems analysis, often backed by a degree in computer science or a related field. Experience with database management systems, ticketing platforms (like ServiceNow or JIRA), and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals is valuable. Analytical thinking, effective communication, and problem-solving abilities help you excel in diagnosing issues and collaborating with cross-functional teams. These skills are crucial for ensuring optimal application performance, timely issue resolution, and alignment with business needs.

How does an application technical analyst typically collaborate with other departments to resolve software issues?

As an Application Technical Analyst, you will regularly work alongside teams such as software development, quality assurance, and business operations. When troubleshooting application issues, you’ll often act as a liaison—gathering detailed information from end-users, communicating with developers to identify root causes, and coordinating with IT support to implement solutions. This cross-departmental collaboration is key to ensuring that application problems are resolved swiftly and that system improvements align with business needs. Strong communication and teamwork skills are essential for success in this aspect of the role.
What are popular job titles related to Application Technical Analyst jobs in Wisconsin? For Application Technical Analyst jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Application Technical Analyst jobs in Wisconsin look for? The top searched job categories for Application Technical Analyst jobs in Wisconsin are:
What cities in Wisconsin are hiring for Application Technical Analyst jobs? Cities in Wisconsin with the most Application Technical Analyst job openings:
Application Technical Analyst jobs near you

Senior Application Analyst - SAP IBP

Abbott

Madison, WI • On-site

Full-time

Posted 13 days ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

180th of 538 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Position Overview
The Senior Application Analyst- SAP Development will work on SAP systems design and configuration, as well as upgrades and improvements for SAP technology platforms. As a primary support contact for SAP application end-users, the Senior SAP Application Analyst will work to identify issues that arise in the areas of forecasting (IBP) application area as well as issues that impact other application teams, and work to resolve them. The Senior Application Analyst will perform impact analysis of desired changes, build and test systems changes, and identify areas of improvement associated with opportunities to enable business processes and requirements in the forecasting and planning areas. The Senior Application Analyst will act as a mentor to junior analysts on the team, support questions, and may delegate activities to other analysts.
This role requires consistent onsite work in Madison, WI, up to four days per week. Relocation assistance is provided for this position.
Essential Duties
Include, but are not limited to, the following:
  • Responsible for business systems design and configuration, and upgrades and improvements for low to medium complexity applications.
  • Design and implement solutions to a wide range of difficult problems that are imaginative, thorough, and practical.
  • Responsible for independent development and configuration of an assigned application.
  • Identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them.
  • Develop new processes and procedures to meet current challenges.
  • Create and maintain system documentation.
  • Lead the estimation of enhancement or support requests.
  • Guide workflow design, configure and test system changes, and analyze technical issues.
  • Liaise with business systems stakeholders and software vendor's implementation staff to ensure alignment of business needs with the delivery of system changes.
  • Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.
  • Participate in developing documentation and participate in trainings and work with end users.
  • Troubleshoot problems and questions and provide regular updates on status to key business stakeholders.
  • Serve as a subject matter expert of assigned applications.
  • Provide end-user production support for issues entered into issue tracking systems.
  • Review the status of projects and issues with project leadership.
  • Assign or delegate configuration or other activities to other team members.
  • Act as delegate for leadership regarding incident or problem resolution.
  • Provide mentorship for other peers and take the lead to solve problems, even if outside of normal scope.
  • Lead internal process design and documentation to drive continuous improvement for the IT department or team.
  • Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate, and efficient manner.
  • Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
  • Ability to communicate information clearly and concisely with project leadership, subject matter experts, and key stakeholders.
  • Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
  • Ability and willingness to learn new software applications.
  • Apply flexibility with respect to changing end-user business needs.
  • Apply strong analytical skills, business intuition, and organizational ability.
  • Apply strong problem-solving skills.
  • Apply excellent interpersonal and communication skills.
  • Ability to operate in a cross-functional and complex matrix environment.
  • Ability to be adaptable, open to change, able to work in ambiguous situations, and respond to new information or unexpected circumstances.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company's Quality Management System policies and procedures.
  • Maintain regular and reliable attendance.
  • Ability to act with an inclusion mindset and model these behaviors for the organization.
  • Ability to work nights and/or weekends, as needed.
  • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
  • Ability and means to travel between local Exact Sciences locations.
  • Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications
  • Bachelor's Degree in Computer Science, Information Systems, or related field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 12 years of relevant experience as outlined in the essential duties in lieu of Bachelor's Degree.
  • 5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role.
  • Demonstrated ability to understand and apply industry best practices.
  • Strong computer skills to include internet navigation and email usage.
  • Proficient in Microsoft Office programs.
  • Demonstrated ability to perform the essential duties of the position with or without accommodation.

Preferred Qualifications
  • Experience configuring business systems software in a life science, healthcare, or related industry.
  • Ability to architect and provide technical support of SAP systems and related environments such as IBP and Production Planning, and it's functionality.
  • Understanding of SAP Security architecture and implementation methods.
  • Experience in S/4 HANA, SAP cloud Solutions, and Fiori

The base pay for this position is
$78,000.00 - $156,000.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Product Development
DIVISION:
ONCO Cancer Diagnostics
LOCATION:
United States > Madison : 1 Exact Lane
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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