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Application Support Jobs in Rhode Island (NOW HIRING)

KMS Solutions, LLC

General Application

Middletown, RI · On-site

$50K - $250K/yr

Please submit your resume and application here! KMS Solutions is currently collecting resumes for ... experience supporting the Department of Defense as well as many other departments and programs ...

Apton Inc

Java Developer

Smithfield, RI

$49 - $63.50/hr

Strong web application support capability * Experience with agile development methodologies * Bachelor's degree (or foreign education equivalent) Qualifications Skills and Knowledge * Angular 5 * ...

Apton inc

Java Developer

Smithfield, RI · On-site

$49 - $63.50/hr

Strong web application support capability * Experience with agile development methodologies * Bachelor's degree (or foreign education equivalent) Qualifications Skills and Knowledge * Angular 5 * ...

Sonsoft Inc

Java, .NET Troubleshooting ( USC&GC)

Cranston, RI · On-site

$50 - $64.50/hr

Good PL/SQL knowledge Basic shell scripting knowledge Experience in 24x7 application support eco system, preferably in onshore-offshore delivery model Qualifications Bachelor's degree or foreign ...

McGill Hose & Coupling Inc

Outside Sales

Warwick, RI · On-site

The Application Specialist serves as a technical and relationship-driven sales professional, responsible for identifying opportunities, supporting customers with product and application expertise ...

GXO Logistics

Lead AI Application Security Engineer

NC · On-site +1

$59 - $78.75/hr

On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. As the Lead AI Application Security Engineer, you will serve as the technical lead for ...

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Showing results 1-20

All JobsApplication Support JobsApplication Support Jobs in Rhode Island

Application Support information

See Rhode Island salary details

$30.4K

$157.9K

$201.7K

How much do application support jobs pay per year?

As of Aug 2, 2026, the average yearly pay for application support in Rhode Island is $157,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,800.00 and $200,800.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Rhode Island? The most popular types of Application Support jobs in Rhode Island are:
What are popular job titles related to Application Support jobs in Rhode Island? For Application Support jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Rhode Island look for? The top searched job categories for Application Support jobs in Rhode Island are:
What cities in Rhode Island are hiring for Application Support jobs? Cities in Rhode Island with the most Application Support job openings:
Application Support jobs near you
Infographic showing various Application Support job openings in Rhode Island as of July 2026, with employment types broken down into 66% Full Time, 28% Part Time, and 6% Contract. Highlights an 94% In-person, 2% Hybrid, and 4% Remote job distribution, with an average salary of $157,854 per year, or $75.9 per hour.

Asset Finance Analysis & Reporting Analyst

Citizens Bank

Johnston, RI • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description


Job Overview
The Asset Finance Analysis and Reporting Analyst provides day-to-day operational and application support for Asset Finance business technologies, with a primary focus on InfoLease and Rapport applications. This role is centered on ensuring system stability, data accuracy, and effective user support across the business.
Acting as a key support partner to Operations and other functional teams, the analyst resolves system issues, supports reporting needs, and helps maintain compliance with internal controls and regulatory requirements. The role emphasizes hands-on support, troubleshooting, and continuous improvement of business processes and data quality.
Key Responsibilities
Application & Operational Support
  • Serve as a primary support contact for Asset Finance applications, specifically InfoLease and Rapport.
  • Provide daily system support, including issue resolution, troubleshooting, and user assistance.
  • Monitor system performance and data integrity, identifying and addressing any discrepancies.
  • Support lease and portfolio accounting processes as ithey relate to system functionality.
  • Track, escalate, and help resolve system defects with vendors and internal Technology teams.
  • Assist with documentation of system functionality, user guides, and operational procedures.
  • Develop and execute system test plans, including integration, regression, and user acceptance testing.
  • Support user onboarding and training by developing materials and conducting sessions.
  • Partner with Operations and business teams to ensure efficient use of systems and workflows.
  • Collaborate with other application support teams to ensure integration and data flow across systems.
  • Provide support for new products and ongoing operational needs.
  • Deliver application support and system expertise for Asset Finance platform in support of business and corporate initiatives.

Risk & Compliance Support
  • Assist with internal audits, external audits, and regulatory reviews.
  • Support control activities and ensure adherence to established processes and policies.
  • Maintain system application inventories and assist with compliance documentation.
  • Support business continuity and disaster recovery activities for Asset Finance applications.

Reporting & Analytical Support
  • Produce and validate recurring and ad hoc reports for Asset Finance operations.
  • Ensure accuracy, completeness, and consistency of data used in reporting.
  • Investigate data issues and partner with stakeholders to resolve discrepancies.
  • Support business users with data extracts, reporting needs, and basic analysis.
  • Contribute to improving reporting processes and data quality standards.

Qualifications & Experience
  • Bachelor's degree in Finance, Accounting, Information Systems, or related field.
  • 3+ years of experience in financial services, leasing, banking, or application/system support roles.
  • Experience supporting InfoLease, Rapport, or similar asset finance platforms strongly preferred.
  • Working knowledge of lease accounting and asset finance operations is a plus.
  • Strong problem-solving skills with an elevated attention to detail.
  • Ability to manage multiple requests and priorities in a fast-paced support environment.
  • Effective communication skills with the ability to support both business and technical users.
  • Proficiency in Microsoft applications.
  • Familiarity with databases, reporting tools, and basic SQL preferred.
  • Proactive, service-oriented mindset with a hands-on approach.

Work Schedule
  • Monday-Friday, 40 hours per week

About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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