Application Support Engineer (L1 & L2 Support) Location: Norton, Boston, MA (3 Days Onsite) Job Type: Contract / Full-Time Experience: 6-10+ Years Job Overview We are seeking an experienced ...
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Application Support Engineer (L1 & L2 Support) Location: Norton, Boston, MA (3 Days Onsite) Job Type: Contract / Full-Time Experience: 6-10+ Years Job Overview We are seeking an experienced ...
IT Support Supervisor
Providence, RI · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
New
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IT Support Supervisor
Providence, RI · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
New
Nearby support near 2038.
Franklin, MA · On-site
$15.25 - $19.50/hr
Nearby support near 2038 helps individuals in need of assistance. This role focuses on providing necessary support and aid to those in the community. The support provided encompasses various areas ...
Nearby support near 2038.
Franklin, MA · On-site
$15.25 - $19.50/hr
Nearby support near 2038 helps individuals in need of assistance. This role focuses on providing necessary support and aid to those in the community. The support provided encompasses various areas ...
Perform dispensing application trials using company's existing products, ensuring proposed system ... Customer Support * Communicate with customers, international sales groups, R&D and marketing ...
Perform dispensing application trials using company's existing products, ensuring proposed system ... Customer Support * Communicate with customers, international sales groups, R&D and marketing ...
Application Test * Attend sales calls and meetings to understand customers' needs and provide ... Customer Support * Communicate with customers, international sales groups, R&D and marketing ...
Application Test * Attend sales calls and meetings to understand customers' needs and provide ... Customer Support * Communicate with customers, international sales groups, R&D and marketing ...
Application Test * Attend sales calls and meetings to understand customers' needs and provide ... Customer Support * Communicate with customers, international sales groups, R&D and marketing ...
Application Test * Attend sales calls and meetings to understand customers' needs and provide ... Customer Support * Communicate with customers, international sales groups, R&D and marketing ...
Perform dispensing application trials using company's existing products, ensuring proposed system ... Customer Support * Communicate with customers, international sales groups, R&D and marketing ...
Perform dispensing application trials using company's existing products, ensuring proposed system ... Customer Support * Communicate with customers, international sales groups, R&D and marketing ...
Application/System Engineer III
East Providence, RI · On-site
$95 - $135/hr
## Application/System Engineer IIIApplylocations: USA - Rhode Island - East Providencetime type: Full ... Customer Support* Communicate with customers, international sales groups, R&D and marketing ...
Application/System Engineer III
East Providence, RI · On-site
$95 - $135/hr
## Application/System Engineer IIIApplylocations: USA - Rhode Island - East Providencetime type: Full ... Customer Support* Communicate with customers, international sales groups, R&D and marketing ...
Application/System Engineer I
East Providence, RI · On-site
$68 - $100/hr
Application Test Attend sales calls and meetings to understand customers' needs and provide ... Customer Support Communicate with customers, international sales groups, R&D and marketing ...
Application/System Engineer I
East Providence, RI · On-site
$68 - $100/hr
Application Test Attend sales calls and meetings to understand customers' needs and provide ... Customer Support Communicate with customers, international sales groups, R&D and marketing ...
Key Responsibilities Application & Operational Support * Serve as a primary support contact for Asset Finance applications, specifically InfoLease and Rapport. * Provide daily system support ...
Key Responsibilities Application & Operational Support * Serve as a primary support contact for Asset Finance applications, specifically InfoLease and Rapport. * Provide daily system support ...
Key Responsibilities Application & Operational Support * Serve as a primary support contact for Asset Finance applications, specifically InfoLease and Rapport. * Provide daily system support ...
Key Responsibilities Application & Operational Support * Serve as a primary support contact for Asset Finance applications, specifically InfoLease and Rapport. * Provide daily system support ...
Key Responsibilities Application & Operational Support * Serve as a primary support contact for Asset Finance applications, specifically InfoLease and Rapport. * Provide daily system support ...
Key Responsibilities Application & Operational Support * Serve as a primary support contact for Asset Finance applications, specifically InfoLease and Rapport. * Provide daily system support ...
Key Responsibilities Application & Operational Support * Serve as a primary support contact for Asset Finance applications, specifically InfoLease and Rapport. * Provide daily system support ...
Key Responsibilities Application & Operational Support * Serve as a primary support contact for Asset Finance applications, specifically InfoLease and Rapport. * Provide daily system support ...
Provide advanced procurement application support (i.e., online store used by DaVita clinics to purchase their treatment supplies) and act as an escalation point for complex issues * Create, update ...
New
Provide advanced procurement application support (i.e., online store used by DaVita clinics to purchase their treatment supplies) and act as an escalation point for complex issues * Create, update ...
New
Business Systems Analyst - Plan to Make & Warehousing
Lakeville, MA · On-site +1
$71K - $89K/yr
The BSA will also work closely with the Application support team to resolve day-to-day support tickets and ensure the operational health of the system. As such the role requires keen attention to ...
Business Systems Analyst - Plan to Make & Warehousing
Lakeville, MA · On-site +1
$71K - $89K/yr
The BSA will also work closely with the Application support team to resolve day-to-day support tickets and ensure the operational health of the system. As such the role requires keen attention to ...
Business Systems Analyst - Plan to Make & Warehousing
Lakeville, MA · On-site +1
$71K - $89K/yr
The BSA will also work closely with the Application support team to resolve day-to-day support tickets and ensure the operational health of the system. As such the role requires keen attention to ...
Business Systems Analyst - Plan to Make & Warehousing
Lakeville, MA · On-site +1
$71K - $89K/yr
The BSA will also work closely with the Application support team to resolve day-to-day support tickets and ensure the operational health of the system. As such the role requires keen attention to ...
The BSA will also work closely with the Application support team to resolve day-to-day support tickets and ensure the operational health of the system. As such the role requires keen attention to ...
The BSA will also work closely with the Application support team to resolve day-to-day support tickets and ensure the operational health of the system. As such the role requires keen attention to ...
The BSA will also work closely with the Application support team to resolve day-to-day support tickets and ensure the operational health of the system. As such the role requires keen attention to ...
The BSA will also work closely with the Application support team to resolve day-to-day support tickets and ensure the operational health of the system. As such the role requires keen attention to ...
General Application
Middletown, RI · On-site
$50K - $250K/yr
Please submit your resume and application here! KMS Solutions is currently collecting resumes for ... experience supporting the Department of Defense as well as many other departments and programs ...
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General Application
Middletown, RI · On-site
$50K - $250K/yr
Please submit your resume and application here! KMS Solutions is currently collecting resumes for ... experience supporting the Department of Defense as well as many other departments and programs ...
Business Systems Analyst - Order to Cash (OTC)
Lakeville, MA · On-site +1
$71K - $98K/yr
The BSA will also work closely with the Application support team to resolve day-to-day support tickets and ensure the operational health of the system. As such the role requires keen attention to ...
Business Systems Analyst - Order to Cash (OTC)
Lakeville, MA · On-site +1
$71K - $98K/yr
The BSA will also work closely with the Application support team to resolve day-to-day support tickets and ensure the operational health of the system. As such the role requires keen attention to ...
Application Support information
See Providence, RI salary details
$31.3K - $47.4K
12% of jobs
$47.4K - $63.5K
3% of jobs
$63.5K - $79.5K
2% of jobs
$79.5K - $95.6K
5% of jobs
$102.3K is the 25th percentile. Wages below this are outliers.
$95.6K - $111.7K
6% of jobs
$111.7K - $127.7K
5% of jobs
$127.7K - $143.8K
3% of jobs
$143.8K - $159.9K
0% of jobs
$159.9K - $176K
0% of jobs
$176K - $192K
0% of jobs
The median wage is $195.3K / yr.
$192K - $208.1K
63% of jobs
$31.3K
$162.8K
$208.1K
How much do application support jobs pay per year?
As of Aug 22, 2026, the average yearly pay for application support in Providence, RI is $162,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,100.00 and $207,100.00 per year, depending on experience, location, and employer.
What does an application support do?
Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.
What are application support roles?
Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.
What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?
To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
How does an application support professional typically collaborate with development and IT teams to resolve complex issues?
Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.
What is the difference between Application Support vs Help Desk Support?
| Aspect | Application Support | Help Desk Support |
|---|---|---|
| Credentials | IT certifications, technical skills | Basic IT knowledge, customer service skills |
| Work Environment | Focused on specific applications, technical troubleshooting | General IT issues, user support across multiple systems |
| Employer & Industry | Tech companies, software firms, enterprise IT | Any organization with IT needs, including small businesses |
| Search & Comparison Intent | Understanding technical roles, specialized support | General IT support, user assistance |
Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.
How to become an application support?
To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.
What career paths are in application support?
Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs
What job categories do people searching Application Support jobs in Providence, RI look for?
The top searched job categories for Application Support jobs in Providence, RI are:
Contractor
Re-posted 22 days ago
Job description
Application Support Engineer (L1 & L2 Support)
Job Overview
Technologies / Applications (Experience Required in Few/Most)
Key ResponsibilitiesL1 Support (User & Operational Support)
L2 Support (Advanced Support & Governance)
Required Skills
Preferred Skills
Location: Norton, Boston, MA (3 Days Onsite)
Job Type: Contract / Full-Time
Experience: 6–10+ Years
Job Overview
We are seeking an experienced Application Support Engineer to provide L1 and L2 support for enterprise systems across manufacturing, laboratory, and clinical environments. The ideal candidate will have hands-on experience supporting multiple applications and ensuring smooth operations in a regulated environment.
Technologies / Applications (Experience Required in Few/Most)
- MES (Manufacturing Execution Systems)
- IDBS PIMS
- AVEVA PI
- Lab Systems (LIMS – QC & CMC exposure is a plus)
- Waters Empower
- Waters Connect
- SmartQC
- Emerson RTMS
- HxGN EAM CMMS
- SEEQ
- Heavensight MIT (SAP Scanners)
- Clinical Trial Systems (N-Side or similar)
Key ResponsibilitiesL1 Support (User & Operational Support)
- Provide user system training and onboarding support
- Understand and document business processes and workflows
- Manage user access requests and role assignments
- Perform report generation and data extraction
- Act as first line of troubleshooting for system issues
- Handle basic system administration and configurations
- Support application installations and environment setup
- Monitor and manage tickets with vendor helpdesk systems
L2 Support (Advanced Support & Governance)
- Manage change management (process & system level)
- Maintain master data management and data integrity
- Handle system documentation (SOPs, design specifications)
- Perform user access reviews and audit readiness activities
- Support validation processes (biannual/periodic reviews)
- Act as second-line support with ISM and vendor teams
- Monitor security patches, upgrades, and system performance
- Perform system maintenance, restarts, and health checks
Required Skills
- Strong experience in L1/L2 Application Support
- Experience supporting enterprise systems (manufacturing/lab/clinical)
- Knowledge of incident, problem, and change management
- Experience with ticketing tools (ServiceNow or similar)
- Strong troubleshooting and analytical skills
- Understanding of GxP / regulated environments (preferred)
Preferred Skills
- Experience with MES, PIMS, LIMS, or clinical systems
- Exposure to SAP integrations or scanner-based tools
- Knowledge of reporting tools and data systems
- Experience working with vendor-managed applications
Thanks & Regards,
Adarsh Mallik | IT Recruiter
adarsh.mallik@centstone.com | 3322307193
CENTSTONE SERVICES
About Centstone
Sourced by ZipRecruiter
In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Hazlet, NJ, US
Year founded
2022