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Application Support Team Lead Jobs (NOW HIRING)

Genpact

Lead Engineer - Application Support 4C

Lead Engineer - Application Support Ready to turn bold ideas into real-world impact? At Genpact, we ... Powered by a team with an active learning mindset and client centricity at its core, we deliver ...

Generation Tux

CX Support Team Lead

Louisville, KY · On-site

A typical day includes regular contact with team members for the development and support of their work. We strive to have a strong corporate culture that stresses communication and high-level ...

Futurewave Systems

Application Support

Alpharetta, GA · On-site

Company Description We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader ...

Prolim Global

Application Support Engineer

Liberty, NC · On-site

We are seeking a highly motivated and experienced Application Support Engineer with 3+ years of experience to join our dynamic Manufacturing Systems & Applications team. This position is ideal for a ...

Insperity

Application Support Analyst

New Orleans, LA

$65K - $80K/yr

Description & Requirements Application Support Analyst Liberty Bank is seeking an Application ... Apply today to become part of our team. We are an equal opportunity employer, and all qualified ...

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Application Support Team Lead information

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$31K

$161.2K

$206K

How much do application support team lead jobs pay per year?

As of Sep 10, 2026, the average yearly pay for application support team lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is the difference between Application Support Team Lead vs Application Support Specialist?

AspectApplication Support Team LeadApplication Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystBachelor's degree or equivalent; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentLeads support teams, manages escalations, coordinates troubleshooting effortsProvides technical support, resolves user issues, documents solutions
Employer & Industry UsageIT departments in various industries, tech companies, large enterprisesHelp desks, IT support centers, customer service teams in tech and enterprise sectors

The Application Support Team Lead oversees support teams and manages escalations, focusing on leadership and coordination. In contrast, the Application Support Specialist primarily handles direct user support and issue resolution. Both roles require similar technical skills and certifications, but the lead position involves more management responsibilities.

What does an application support team lead do?

An application support team lead oversees the technical support team responsible for maintaining and troubleshooting software applications. They coordinate issue resolution, ensure system stability, and may manage support workflows using tools like ticketing systems, while also providing guidance and training to team members.

What is the role of an Application Support Team Lead?

An Application Support Team Lead oversees a team responsible for maintaining and troubleshooting software applications, ensuring system stability and performance. They coordinate issue resolution, communicate with stakeholders, and often utilize tools like ticketing systems and monitoring software to manage support activities.

What cities are hiring for Application Support Team Lead jobs?

Cities with the most Application Support Team Lead job openings:

What states have the most Application Support Team Lead jobs?

States with the most job openings for Application Support Team Lead jobs include:

What are popular job titles related to Application Support Team Lead jobs?

For Application Support Team Lead jobs, the most frequently searched job titles are:

Infographic showing various Application Support Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

Lead Engineer - Application Support 4C

Remote

Genpact
IT Services • 10K+ employees
Learn more about Genpactexternal

Full-time

Re-posted 3 days ago

Genpact rating

6.3

Company rating: 6.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

184th of 226 rated it services

Job description

Lead Engineer - Application Support
Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Responsibilities
  • Provide Level 3 support for complex and critical production issues related to P&C insurance applications
  • Lead root cause analysis (RCA) for recurring or high-severity incidents and implement permanent fixes
  • Collaborate with L1/L2 support teams to guide troubleshooting and knowledge transfer
  • Participate in incidents, problems, and change management processes.
  • Support core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platforms
  • Analyze business and system impacts of defects across personal, commercial, and specialty lines
  • Work closely with business stakeholders to understand insurance workflows, rules, and regulatory constraints
  • Validate defect fixes and enhancements through functional and technical testing
  • Review and support application changes, releases, and patches
  • Assist development teams with production deployments and post-release validation
  • Ensure system changes comply with regulatory, audit, and data security requirements
  • Update support documentation, runbooks, and knowledge articles
  • Perform advanced SQL queries and data analysis to investigate data integrity and transactional issues
  • Analyze logs, batch jobs, APIs, and integrations with third-party systems (e.g., vendors, reinsurers)
  • Identify performance bottlenecks and support tuning efforts
  • Support batch processing, nightly cycles, renewals, and large-volume transactions

Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
AWS Certified Cloud Practitioner - PluralsightPluralsight, AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), ITIL Foundation - AxelosAxelos, STI Certified Call Center Professional (CCCP) - CornerstoneCornerstone, VMware Certified Professional (VCP) - VmwareVmware
Required Skills
Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, People Leadership, Personal Effectiveness, Process Automations, Release Management, Risk Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell Scripting
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Application Support
Remote Type -
Hybrid
Work Shift -
Day Job (United States of America)
The approximate annual base compensation range for this position is:
60,000 to 75,000 USD
"Los Angeles California-based candidates are not eligible for this role"
The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
Why join Genpact?
• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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About Genpact

Sourced by ZipRecruiter

Genpact is a global Professional Services firm delivering the outcomes that transform our Clients' Businesses and shape their future. We're guided by our real world experience Redesigning and Running thousands of processes for hundreds of Global Companies. Our Clients including many in the Global Fortune 500 partner with us for our unique ability to combine deep industry and functional expertise, Leading talent, and Proven Methodologies to drive Collaborative Innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our Clients and their Customers, running digitally enabled operations and applying our Data Tech AI services to design, Build, and Transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.

Industry

It services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1997

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