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Itil Support Team Lead Jobs (NOW HIRING)

Toyota

Software Support Team Lead

The Support Team Lead will be responsible for training, mentoring, and leading a team of Support Specialist to provide software troubleshooting customer service. The ideal candidate will possess ...

Sideglobal

$60 - $80/hr

Player Support - Team Leader As a Team Lead within SIDE's Global Player Support organisation, you will lead a team of Player Support Specialists through onboarding, operational readiness, and live ...

BitKernel

Customer Support Team Lead

Austin, TX · On-site

Team Lead For Customer Service And Technical Support Lead & mentor: Directly manage, coach, and evaluate our Customer Service Sr & Jr team members, fostering a customer-obsessed and technically ...

Nightwing

Facility Support Team Lead

Sterling, VA · On-site

The individual will join a small team to support and care for program buildings. The Technician will be required to work independently, and as part of a team, on a wide variety of tasks and is ...

Vim

Technical Support Team Lead

New York, NY · On-site

$125/hr

Lead a team of tier 2 technical support specialists supporting external clients and end users including, healthcare providers, health systems, and value-based care organizations using Vim within ...

Sevita

Direct Support Team Lead

West Covina, CA · On-site

$27/hr

... hour Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission.

Umbrella BPO

Customer Support Team Lead

Customer Support Team Lead Location: Remote Company: Umbrella BPO & Client Companies As a Customer Support Team Lead at Umbrella BPO, you will be a pivotal part of our client support operations ...

Sevita Health

Direct Support Team Lead

Dartmouth, MA · On-site

Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. * Provide ...

QED Systems, Inc.

IT Support Team Lead

Virginia Beach, VA · On-site

$27 - $32/hr

Job Title: IT Support Team Lead Job Location: Virginia Beach, VA Job Category: Information Technology Job Status: Full Time Salary Range: $27-$32/hr An established engineering firm has an immediate ...

CSA Global LLC

Description: Client Solution Architects (CSA) is currently seeking a TST Lead to support our ... Acts as the overall communications architect and network team manager for the MTC. * Designs, plans ...

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Itil Support Team Lead information

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$31K

$161.2K

$206K

How much do itil support team lead jobs pay per year?

As of Sep 9, 2026, the average yearly pay for itil support team lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Itil Support Team Lead jobs?

For Itil Support Team Lead jobs, the most frequently searched job titles are:

Infographic showing various Itil Support Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

Technical Support Team Lead

Atlanta, GA • On-site

Global-e Online Ltd.
See more jobs at Global-e Online Ltd.external

$100 - $125/hr

Other

Posted 8 days ago

Key responsibilities

  • Manage the application support engineers, providing line management, mentoring and engagement.

  • Ensure ticket queues are managed effectively across Zendesk and JIRA, and handle escalations requiring immediate attention.

  • Work collaboratively with other departments and present team performance reports.

Job description

Technical Support Team Lead
  • Professional Services
  • United States, Atlanta, GA

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.

We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e’s merchants, as well as being an internal technical focal point.

You will be responsible for day-to-day management of our Application Support Engineers, ensuring that production issues are resolved quickly and professionally.

Responsibilities
  • Manage the application support engineers, providing line management, mentoring and engagement.
  • Establish work procedures and policies according to department standards.
  • Set, monitor, and manage team targets to ensure KPI and SLA achievement.
  • Ensure ticket queues are managed effectively across Zendesk and JIRA.
  • Raise support-related concerns, issues, and improvement feedback to management.
  • Promote self-service plans to reduce inbound ticket volume.
  • Provide technical support to customers and serve as an escalation point both internally and externally.
  • Handle any escalations that require immediate attention from management.
  • Work collaboratively and cross-functionally with other departments.
  • Present team performance reports and conduct team member performance evaluations.
  • Maximize productivity and ensure the team is highly motivated.
Requirements
  • 3+ years of experience in an Application Support Lead/Managerial role.
  • Experience in people management and technical direction.
  • Demonstrable experience of leading a successful team with the ability to motivate and deliver results on a consistent basis.
  • Experience in providing services to agreed SLA’s/OLA’s.
  • Experience in Problem and Incident Management according to ITIL standards.
  • Ability to work in a fast-paced environment.
  • Experience with managing root cause analysis and incident reports.
  • Excellent interpersonal and communication skills.
  • Experience working in customer service environments, with a strong understanding of customer support standards and service-oriented communication.
  • Prior development experience or previous experience in an eCommerce environment is a strong advantage.

This is a hybrid role and requires in-office presence 3x a week at our Atlanta, GA office.

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life

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