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Application Support Manager Jobs in Springfield, PA

Penn Medicine

Application Manager

Philadelphia, PA · On-site

Manages the day to day operations of the assigned application team including but not limited to ... Other duties as assigned to support the unit, department, entity, and health system organization ...

New

Philly Shipyard

Helpdesk Support Technician

Philadelphia, PA · On-site

$18.25 - $24.75/hr

Provide basic Active Directory management and server application support * Participate in on-call afterhours support rotation on a scheduled basis * Perform other related duties as required and ...

ClifyX

Branch Support Specialist

Philadelphia, PA · On-site

$19.50 - $25.25/hr

Strong organizational skills - the ability to effectively manage multiple tasks simultaneously ... Escalation from helpdesk for application support including in-house, 3rd party applications and ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Springfield, PA

Application Support Manager information

See Springfield, PA salary details

$57.5K

$101K

$156.1K

How much do application support manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for application support manager in Springfield, PA is $100,953.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,200.00 and $119,800.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What cities near Springfield, PA are hiring for Application Support Manager jobs?

Cities near Springfield, PA with the most Application Support Manager job openings:

Application Support Manager jobs near you

Technical Systems Analyst - 26-10634

Compu-Vision - IT

Philadelphia, PA • Remote

Full-time, Contractor

Posted 2 days ago

New

Job description

Technical Systems Analyst

Location: Boston, MA
Duration: 12 months

Position Overview

We are seeking an experienced Technical Systems Analyst to provide Tier 2 IT application support for both custom-built and commercial off-the-shelf (COTS)/SaaS applications. The analyst will be responsible for troubleshooting technical issues, resolving escalated incidents and service requests, supporting application administration, and providing high-quality customer service.

The ideal candidate will have strong technical troubleshooting skills, experience supporting file-transfer systems such as MoveIT/SFTP, and the ability to analyze application issues, identify trends, and recommend improvements.

Key ResponsibilitiesApplication Support
  • Provide timely resolution for escalated service tickets and technical incidents.
  • Deliver high-quality technical support to end users through phone, chat, email, and other communication channels.
  • Troubleshoot application, network, and technical issues using available tools and technologies.
  • Utilize remote-access tools, SCCM, and other enterprise support tools as required.
  • Support both internally developed and COTS/SaaS applications.
  • Manage and maintain application-related ticket queues while meeting established SLAs.
  • Provide timely status updates to end users and stakeholders.
  • Document end-user interactions, troubleshooting steps, findings, and resolutions.
  • Escalate complex incidents to appropriate technical teams when necessary.
  • Maintain application documentation and ensure documentation meets established standards.
Application Monitoring & Process Improvement
  • Monitor applications and respond to system availability and service-degradation alerts.
  • Assist with administration and improvement of application performance monitoring solutions.
  • Analyze incident and service-ticket data to identify recurring issues and trends.
  • Recommend and implement process improvements and alternative technical solutions.
  • Evaluate existing applications and software against business and user requirements.
  • Analyze, design, recommend, and implement system changes as appropriate.
  • Support application administration and ongoing operational improvements.
File Transfer & Integration Support
  • Manage and support MoveIT or equivalent SFTP/file-transfer platforms.
  • Configure and troubleshoot automated file-transfer processes.
  • Investigate failed, delayed, or incomplete file transfers.
  • Monitor file-transfer workflows and resolve connectivity or configuration issues.
  • Coordinate with application and infrastructure teams to resolve integration-related problems.
ITSM & Change Management
  • Utilize ITSM tools to review incidents, service requests, and change-management activities.
  • Assist in assessing the potential impact and scope of system outages.
  • Participate in change-management processes and technical reviews.
  • Maintain accurate records of incidents, changes, resolutions, and application configurations.
Security & Compliance
  • Follow established security protocols and organizational standards.
  • Ensure application support activities comply with applicable security and operational requirements.
  • Protect system and user information while performing troubleshooting and administrative activities.
  • Adhere to established quality, security, and operational processes.
Required Qualifications
  • Minimum 3–5 years of relevant experience supporting or developing applications.
  • At least 3 years of full-time experience in application support or development in a relevant technology environment.
  • Hands-on experience managing MoveIT or an equivalent SFTP/file-transfer platform.
  • Experience configuring and troubleshooting automated file transfers.
  • Advanced troubleshooting skills across applications, networks, and technical environments.
  • Strong ability to analyze complex technical problems and identify appropriate solutions.
  • Excellent verbal, written, interpersonal, and technical documentation skills.
  • Strong customer-service orientation.
  • Ability to work effectively with end users, technical teams, and business stakeholders.
  • Ability to collaborate effectively while also working independently.
  • Strong attention to detail and ability to manage changing priorities.
  • Ability to reprioritize tasks based on business and operational needs.
  • Ability to provide 24x7 on-call support when scheduled.
Desired Qualifications
  • Experience with ITSM platforms, such as ServiceNow.
  • Experience with application monitoring, alerting, and performance-management tools.
  • Strong understanding of object-oriented design and development.
  • Experience supporting traditional monolithic applications.
  • Experience with distributed and microservices-based architectures.
  • Familiarity with AWS.
  • Familiarity with Amazon EKS and cloud-based application environments.
  • Understanding of Lambda and serverless concepts.
  • Knowledge of enterprise IT operations and application support practices.
  • Understanding of the Software Development Life Cycle (SDLC).
  • Experience working with incident, problem, change, and release-management processes.
  • Strong aptitude for learning new technologies.
  • Demonstrated interest in process improvement and operational efficiency.
Technical Skills
  • Application Support & Troubleshooting
  • Tier 2 IT Support
  • MoveIT / SFTP
  • Automated File Transfers
  • Incident & Request Management
  • ITSM / ServiceNow
  • SCCM
  • Remote Support Tools
  • Application Monitoring
  • Performance Monitoring
  • Network Troubleshooting
  • AWS
  • Amazon EKS
  • Serverless / Lambda
  • Microservices
  • Distributed Applications
  • Object-Oriented Development
  • SDLC
  • Change Management
  • Technical Documentation
Key Attributes
  • Excellent customer-service skills
  • Strong analytical and troubleshooting abilities
  • Clear and professional communication
  • Strong documentation skills
  • Team-oriented and collaborative
  • Ability to work independently
  • High level of professionalism
  • Strong attention to detail
  • Adaptable and willing to learn new technologies
  • Proactive approach to identifying and resolving recurring issues
  • Ability to work effectively in a fast-paced IT operations environment