Application Support Manager Jobs in Silver Spring, MD

We are seeking an Application Support Analyst to support and enhance our core construction technology ecosystem, including project management platforms, ERP, and subcontractor invoicing and payments systems.
This role serves as a key bridge between business stakeholders and IT, driving the design, support, and optimization of integrated workflows across critical systems. The ideal candidate brings strong analytical skills, hands-on systems experience, and a solid understanding of commercial construction operations, with the ability to independently lead requirements gathering, troubleshooting, and solution delivery.
This is an onsite position based in our McLean, VA office.

Core Responsibilities

• Collaborate with business stakeholders across Operations, Finance, and IT to gather, analyze, and document business requirements then translating to technical requirements.

• Support and enhance core construction platforms, including:

  • Procore or Kahua (project management and field operations)

  • SAP (financials, job cost)

  • Textura (subcontractor invoicing and payments)

• Analyze and support end-to-end workflows across integrated systems, ensuring data consistency and process efficiency

• Troubleshoot and resolve system issues spanning multiple platforms, identifying root causes across integrations and data flows

• Design and implement functional solutions within existing system architecture, including configuration, workflow improvements, and enhancements

• Partner with integration teams to support interfaces, APIs, and data exchanges between enterprise systems and marketplace applications

• Develop and maintain clear, structured documentation, including business requirements, process flows, and system specifications

• Lead and coordinate User Acceptance Testing (UAT), including test case development and validation with stakeholders

• Support system deployments, upgrades, and enhancements, ensuring minimal disruption to business operations

• Provide ongoing support for a portfolio of integrated marketplace applications, ensuring compatibility and alignment with core systems

• Identify opportunities to improve business processes, particularly across project lifecycle stages (preconstruction, execution, closeout)

• Serve as a mentor and resource for junior analysts, contributing to team knowledge and best practices

Basic Qualifications

• 3-6 years of experience as a Systems Analyst, Business Analyst, or similar role supporting enterprise applications

• Hands-on experience with at least one of the following:

  • Construction project management systems (e.g., Procore, Kahua, or similar)

  • ERP systems (e.g., SAP or similar)

• Demonstrated ability to gather and document requirements and translate them into functional solutions

• Experience supporting integrated systems and cross-platform workflows

• Strong analytical and problem-solving skills, including root cause analysis

• Experience coordinating or supporting testing efforts (UAT, regression testing)

• Ability to work independently and manage multiple priorities in a fast-paced environment

• Strong communication skills with the ability to translate technical concepts for business users

Preferred Qualifications

• Experience working within the commercial construction industry, with understanding of:

  • Job costing

  • Change orders

  • RFIs and submittals

  • Subcontractor management and invoicing

• Direct experience with 2 or more:

  • apps such as Procore or Kahua (Construction Project Management)

  • SAP (finance or cost management modules)

  • Textura (Payment Management)

  • Coupa (Procurement)

• Experience supporting system integrations, including APIs, middleware, or data interfaces

• Proficiency in SQL or data analysis tools for troubleshooting and validation

• Experience supporting third-party marketplace or add-on applications integrated with enterprise systems

• Ability to map and improve cross-functional business processes

• Experience leading small-to-medium initiatives or owning project workstreams

• Bachelor's degree in Information Technology, Engineering, Construction Management, or a related field

What Sets This Role Apart

• Opportunity to work at the intersection of construction operations and enterprise technology

• Exposure to a modern construction tech stack with deeply integrated systems

• Ability to directly impact project delivery efficiency and financial performance

The work environment and requirements described below are representative of those necessary for an employee to successfully perform the essential functions of this role.

The Physical Side of the Role: Given that a good portion of your day will be spent at a desk, you should be comfortable with prolonged periods of focused work, whether it's collaborating with colleagues, analyzing data, or developing strategies. The role demands effective communication and sharp visual acuity for reviewing complex documents and performing detailed computer work. While there are times for quiet concentration, you'll also be expected to move actively throughout the office and travel occasionally to various locations, including dynamic construction sites, utilizing different modes of transportation. The ability to lift and move objects up to 10 pounds regularly, and up to 25 pounds on occasion (think a box of files or small office equipment), is also required.

Your Work Environment: Your primary workspace will be in our professional office, which has a typical, quiet-to-moderate noise and light levels. As part of your work, you may also be required to visit active construction sites. These environments are naturally more dynamic and can include exposure to outdoor weather conditions, louder noise, and moving equipment. Your safety is our top priority, and you'll be expected to follow Clark Construction's safety policies and procedures, and all applicable laws, at all locations.

Our High-Performing Culture: This is a demanding, high-performance environment. We are looking for candidates who are energized by challenge, thrive under pressure, and are prepared to do what it takes to achieve exceptional results. Success in this role requires significant commitment, including flexibility to work extended hours, especially during critical project phases or client deadlines. Beyond regular working hours, there will be occasions where business needs require your attention, particularly for time-sensitive matters or emergencies. You are expected to monitor and respond to communications (phone calls, emails, text messages) as required to address these situations effectively. Your ability to manage these expectations and be responsive when critical issues arise is key to your success in this role and our collective success as a team.

A Drug Free Workplace: Clark promotes a drug free workplace. A pre-employment drug "fitness for duty" screening is required, and the company conducts random quarterly drug "fitness for duty" tests.

Clark offers a total compensation package that includes base salary, bonus potential, and a comprehensive benefits package including health/dental/vision benefits, paid time off, retirement/401k, and Company Contribution plan. Additional benefits include life insurance, commuter benefit, short & long term disability, fitness reimbursement, FSA, tuition reimbursement, back-up daycare, tutoring & family support benefits, EAP/Work-Life assistance, and a holiday contribution program. For this role the base salary range is $45,000-$140,000. Compensation may vary outside of this range depending on a number of factors, including a candidate's education, experience, skills, and geographic location. Base pay is one part of the Total Compensation Package that is provided to compensate and recognize employees for their work.