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Application Support Manager Jobs in Silver Spring, MD

ManTech

Software Application Support Engineer

Chantilly, VA · On-site

$97K - $161K/yr

MANTECH seeks a motivated, career and customer-oriented Software Application Support Engineer to ... Bachelor's degree in Information Technology, or Computer Science, or Management Information Systems ...

URAC

Senior Application Support Specialist

Washington, DC · On-site

$104K - $125K/yr

Follow and implement IT Service Management (ITSM) methodology and process while executing IT services delivery. Mentors members of IT staff in supporting clients and URAC staff users. Create and ...

Quadtec Solutions, Inc

Be Seen First

Cybersecurity Application Support Specialist w/Splunk

Washington, DC · On-site

$135K - $150K/yr

The application support specialist provides technical support and maintenance for software ... This role involves troubleshooting application issues, managing user access, performing system ...

Leidos

Infrastructure Operations Manager

Arlington, VA · On-site

$154K - $278K/yr

The Infrastructure and Application Support Manager is responsible for leading global infrastructure operations, systems administration, database administration, network operations, and enterprise ...

Leidos

Infrastructure Operations Manager

Arlington, VA · On-site

$154K - $278K/yr

The Infrastructure and Application Support Manager is responsible for leading global infrastructure operations, systems administration, database administration, network operations, and enterprise ...

TEKsystems

Desktop Support Manager

Reston, VA

$40 - $45/hr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

TEKsystems

Desktop Support Manager

Reston, VA

$40 - $45/hr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

Leidos

Desktop Support Manager

Bethesda, MD · On-site

$82K - $149K/yr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Silver Spring, MD

Application Support Manager information

See Silver Spring, MD salary details

$62.9K

$110.3K

$170.6K

How much do application support manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for application support manager in Silver Spring, MD is $110,291.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,600.00 and $130,900.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Silver Spring, MD? The most popular types of Application Support jobs in Silver Spring, MD are:
What job categories do people searching Application Support Manager jobs in Silver Spring, MD look for? The top searched job categories for Application Support Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Application Support Manager jobs? Cities near Silver Spring, MD with the most Application Support Manager job openings:
Application Support Manager jobs near you

Software Application Support Engineer

ManTech

Chantilly, VA • On-site

$97K - $161K/yr

Other

Medical, Life, Retirement, PTO

Re-posted 14 hours ago

ManTech rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 242 rated software companies

Job description

Description & Requirements
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Software Application Support Engineer to join our technical support team in Chantilly, VA.

In this role, you will be the dedicated technical expert for our custom software applications. Your primary focus will be assisting enterprise clients and internal users with complex software configurations, application errors, data inquiries, and integration workflows.

Responsibilities include but are not limited to:

  • Diagnose, isolate, and resolve complex application errors, workflow interruptions, and software anomalies reported by users.
  • Write basic to intermediate database queries to verify data integrity, investigate user-reported discrepancies, and troubleshoot reporting issues.
  • Review and analyze API payloads, webhooks, and third-party integration logs to identify where data exchanges are failing.
  • Own technical issues from initial report through to resolution by documenting detailed troubleshooting steps, customer communications, and root causes within the ticketing system.
  • Replicate and document verified software defects with clear technical evidence (logs, reproduction steps, environment details) for escalation to the Product and QA engineering teams.
  • Create and maintain user-facing help articles, FAQs, and internal knowledge base documentation regarding application features and updates.

Minimum Qualifications:

  • Bachelor's degree in Information Technology, or Computer Science, or Management Information Systems (MIS) or in equivalent technology degree and 4+ years of experience in a technical support role specifically supporting software applications, SaaS products, or web-based platforms or High School Diploma and 10 + years of experience.
  • Strong foundational knowledge of SQL (or NoSQL) to query databases for data verification and troubleshooting.
  • Familiarity with HTML, CSS, JavaScript, and browser developer tools (Inspect/Console) to diagnose front-end application behavior.
  • Understanding of RESTful APIs and experience using tools like Postman or log viewers (e.g., Splunk, Datadog) to investigate application errors.
  • Familiarity with cloud-based architectures (AWS, Azure) and how modern SaaS web applications function.
  • Experience using enterprise support platforms such as ServiceNow.

Preferred Qualifications:

  • Relevant technical certifications such as CompTIA A+, Network+, or Security+, or the ability to obtain a certification within 6 months of start date.
  • Demonstrates a logical approach to problem-solving and an innate curiosity to figure out why an application is behaving unexpectedly.
  • Excellent written and verbal communication, with the ability to explain technical workflows and workarounds clearly to non-technical users.
  • Exhibits a strong desire to help people, showing patience and professionalism when dealing with frustrated users during critical software disruptions.

Clearance Requirements:

  • Must hold an active TS/SCI clearance with Polygraph

Physical Requirements:

  • Must be able to remain in a stationary position 50%.
  • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
  • Must be able to exchange accurate information in these situations.

The projected compensation range for this position is $97,100.00-$161,900.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.  In addition, MANTECH invests in its employees beyond just compensation.  MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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