Application Support Manager Jobs in Orem, UT (NOW HIRING)

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.

Position Summary: Under the guidance of senior team members, implement, administer, and support assigned clinical and ancillary systems. Act as a liaison between clinical staff and the Clinical Applications team to ensure that the healthcare technology systems are integrated and utilized effectively. Coordinate application support with other information technology teams. Implement changes and optimizations using documented procedures that are compliant with department’s policies and procedures. Provide solutions to trouble tickets, fulfill service requests, and take an active role in assigned department and organizational projects. Engage in optimization of clinical applications and assessment of clinical workflows to improve the quality of patient care, clinical outcomes, and workflow efficiency. Assist with educational initiatives in areas of clinical application utilization and other areas where technology and clinical care intersect.

Essential Job Functions: 

Application Support

•  Implement, administer, and support assigned systems under the guidance of senior members of the team.
•  Work with collaborative teams to improve, optimize and enhance assigned applications to drive clinical and business outcomes.
•  Perform technical support tasks, technical installations, maintenance, technical analysis, testing and documentation, as well as troubleshoot systems and associated interfaces.
• Coordinate application support with other information technology teams.
• Provide Tier II support for multiple high-volume software systems during business hours, after hours, and weekends, when necessary. 
• Review and analyze the system and performance indicators to locate problems, and correct errors. Escalate problems and issues to appropriate staff to ensure timely resolution. 
• Participate in system-wide Information Services projects as assigned.

Clinical Offices Support

• Act as a liaison between assigned departments, clinical end users and technical personnel.
• Assist in the coordination and maintenance of all current systems for assigned departments.
• Provide in-person support for providers and end users as needed during and after clinical system implementations and upgrades.
• Identify opportunities for improvement in clinical processes and workflows.
• Analyze and document user requirements, procedures, and problems to automate or improve existing systems.
• Engage with department super users to improve office clinical operations.

Process and Documentation Management

• Assist in documentation of workflows, configure and/or build activities, change management adherence, end user notifications, training information and status reporting. 
• Analyze systems and processes to identify opportunities for improvement in patient care and provider productivity.
• Improve how applications are configured to help users understand the limitations and capabilities of information systems and associated applications.

Training

•  Assist in training users on upgrades and new installations.
• Assist with educational initiatives in clinical application utilization, data reporting, and other areas of clinical technology.

Essential Skills:

Enthusiasm for learning innovative technologies and techniques. Positive attitude in a fast-paced, dynamic environment. Strong problem-solving and analytical skills. Strong written and oral communication skills. Ability to work with minimal supervision. `Ability to work with a multi-discipline team. Excellent presentation and interpersonal skills. Ability to apply analytical techniques when gathering or using information from others. Ability to quickly to reach a high-level understanding of assigned systems and health system operations and a solid understanding of how users interact with the technologies.

Qualifications: Qualifications: 1-5 years of work experience in Application/Software support in a clinical setting.  Degree from an accredited college; preferably with an emphasis in healthcare, adult education or information management is a plus. Experience in a healthcare environment is required.

Hours: Monday-Friday 8-5 Hybrid position, must come in office 2x week