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Application Support Manager Jobs in Provo, UT (NOW HIRING)

Bohme

Business Application Manager

Draper, UT · On-site

Oversee application support, incident management, and vendor relationships * Drive system enhancements, upgrades, and implementations (including new store openings or channel expansions) * Establish ...

Epicor

Technical Application Specialist | BisTrack

Lehi, UT · Hybrid

$62K - $100K/yr

As a Technical Application Specialist, you will diagnose, troubleshoot, repair, and debug software ... Manage assigned support cases end-to-end, providing timely follow-up and clear communication via ...

Heritage Schools, Inc.

IT Support Specialist

Provo, UT · On-site

$45K/yr

... internal application support and development over time. Key Responsibilities End-User Support ... Manage user accounts, devices, and permissions in Google Workspace * Maintain inventory of IT ...

New

asburyauto

IT Helpdesk Support Specialist II

Draper, UT · Remote

Cloud Technologies * IT Operations * Application Support * IT Leadership Pay and Recognition: * Weekly pay * Paid holidays & paid time off * Paid training * Stock Awards (select management and front ...

asburyauto

IT Helpdesk Support Specialist II

Draper, UT · Remote

Cloud Technologies * IT Operations * Application Support * IT Leadership Pay and Recognition: * Weekly pay * Paid holidays & paid time off * Paid training * Stock Awards (select management and front ...

Outcode Software

Technical Project Manager

Draper, UT · On-site

Demonstrate experience in delivering Change Programs and Application Support services. * Experience managing a team of engineers and/or coordinating project implementation among many functional teams.

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Provo, UT

Application Support Manager information

See Provo, UT salary details

$57.7K

$101.2K

$156.6K

How much do application support manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for application support manager in Provo, UT is $101,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,400.00 and $120,100.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What job categories do people searching Application Support Manager jobs in Provo, UT look for? The top searched job categories for Application Support Manager jobs in Provo, UT are:
What cities near Provo, UT are hiring for Application Support Manager jobs? Cities near Provo, UT with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Provo, UT as of July 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $102,428 per year, or $49.2 per hour.

Vice President - Production Support Manager

Morgan Stanley

South Jordan, UT • On-site

Full-time

Re-posted 27 days ago

Morgan Stanley rating

8.3

Company rating: 8.3 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

37th of 149 rated financial services

Job description

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Software Production Management & Reliability Engineering] position at Vice President level, which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.
Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.
Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on.
Position Description:
We are seeking an experienced Production Support Manager to join our Global Operations Reliability and Production Engineering team in South Jordan, Utah. The successful candidate will represent and manage critical incidents across a diverse portfolio of over 1,000 applications, ensuring stability, performance, and regulatory compliance for internal and external clients. This role requires both technical and business acumen, exceptional communication skills, and flexibility to operate in a dynamic, high-pressure environment, including rotational on-call and weekend coverage.
The Production Support Manager will provide strategic leadership for complex distributed and cloud platforms, champion incident and problem management, drive automation and reliability initiatives, and build strong relationships with senior stakeholders. The ideal candidate will be a proactive, hands-on leader who excels at mastering innovative technologies and processes, fostering a culture of continuous improvement, and influencing technology and business decisions across the firm.
What you'll do in the role:
  • Provide strategic leadership and oversight for complex distributed and cloud platforms, ensuring operational excellence and regulatory compliance.
  • Lead and manage critical incidents, ensuring timely resolution and effective communication with executive management and business stakeholders.
  • Troubleshoot and resolve issues across hardware, software, application, network, and cloud stacks.
  • Build and maintain relationships with senior stakeholders, downstream consumers, IT partners, and development teams globally.
  • Mentor and manage a high-performing production support team, promoting continuous improvement, learning, and resilience.
  • Drive automation, toil reduction, and enhancements in observability, monitoring, and reliability across platforms.
  • Own and evolve documentation, knowledge sharing, and best practices for global teams.
  • Collaborate with development and infrastructure teams to resolve support issues and implement reliability solutions.
  • Represent production support in executive forums, influencing technology and business decisions.
  • Operate in a 'follow-the-sun' support model, with rotational on-call and weekend coverage.
  • Develop and implement programs to establish and enhance reliability and production management practices in the department.
  • Function as a buffer between support and development teams, reducing escalations and resolving issues within production management.
  • Support end users and business functions in day-to-day operations.

What you'll bring to the role:
  • Bachelor of Computer Science, Engineering, or a related field.
  • Minimum 8+ years of hands-on experience in Production Support, Production Management, or a similar technical leadership role.
  • Proven people management and team leadership experience.
  • Strong working knowledge of UNIX/Linux operating systems, scripting languages (e.g., Shell, Python, Perl, JavaScript), and relational databases (e.g., Sybase, DB2, SQL, Postgres, Snowflake, MongoDB).
  • Experience troubleshooting large-scale distributed applications and managing critical incidents.
  • Hands-on experience supporting applications deployed on cloud platforms, particularly Azure.
  • Expertise in analyzing, debugging, and troubleshooting complex applications, infrastructure, and database issues.
  • Excellent and confident communicator, able to manage high-pressure environments and executive-level communication.
  • Flexibility in working hours, including rotational on-call and weekend coverage.
  • Experience supporting financial industry systems is highly valued.
  • Knowledge of ITIL, SDLC, and Agile development practices.
  • Experience with cloud/distributed computing technologies and certifications is a plus.
  • Familiarity with modern observability and monitoring tools (e.g., Azure Monitor, AppInsights, Prometheus, Grafana, Datadog, Kubernetes, Docker, Ansible).
  • Experience using and configuring DevOps tooling (e.g., Terraform), and in instrumenting application endpoints for logging, metrics, and events.
  • Strong documentation and knowledge-sharing skills.
  • Experience in implementing reliability engineering and production management program

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

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