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Application Support Manager Jobs in Mauldin, SC (NOW HIRING)

Refresco

Intern Technical US

Greer, SC · On-site

$13.50 - $17.25/hr

Manage a single assigned "project" that supports continuous improvement efforts. * Comply with all ... Innovative Research and Application of Safety Concepts * Interpersonal Tactfulness * General ...

NAVA Software Solutions

SCADA Engineer

Greenville, SC · On-site

Application support for Visual Factory MES & Ignition SCADA on manufacturing shop floor * Problem Management through Root Cause Analysis & Problem Remediation * Application operations & monitoring ...

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Application Support Manager information

See Mauldin, SC salary details

$55.1K

$96.7K

$149.5K

How much do application support manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for application support manager in Mauldin, SC is $96,683.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,800.00 and $114,700.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Mauldin, SC? The most popular types of Application Support jobs in Mauldin, SC are:
What cities near Mauldin, SC are hiring for Application Support Manager jobs? Cities near Mauldin, SC with the most Application Support Manager job openings:
Application Support Manager jobs near you
Application Support Administrator

Application Support Administrator

Bob Jones University

Greenville, SC • On-site

Full-time

Posted 7 days ago

Bob Jones University rating

7.5

Company rating: 7.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

307th of 612 rated colleges and universities

Job description

POSITION OVERVIEW:
The Application Administrator manages, maintains, and improves the organization's application systems to keep them secure, reliable, efficient, and compliant. This is a high-trust role that requires consistent adherence to established policies, procedures, and controls. As part of BJU IT's Application Support team, this role primarily administers the Ellucian Colleague (Saas) student information system - supporting daily operations, configuration and users. Secondary responsibilities may include administering additional enterprise applications and other duties as assigned. Because BJU IT operates as a shared services organization, this role supports teams across the BJU family - including Bob Jones University, Bob Jones Academy, and BJU Press - helping them serve students and constituents with excellence in support of BJU's mission.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Administer, configure, maintain, and support enterprise application systems to ensure secure, reliable, and efficient day-to-day operations.
  • Administer and manage user access, roles, and permissions in accordance with institutional policy, data governance, and security requirements.
  • Monitor application performance and health; proactively identify, troubleshoot, and resolve issues impacting availability, functionality, or user experience.
  • Coordinate issue resolution and enhancements by partnering with infrastructure teams, application developers, and external vendors.
  • Apply software updates and patches to maintain stability, security, and compliance.
  • Perform maintenance, validation, and operational checks to ensure data accuracy and continuity of service.
  • Support data analysis, reporting, and integrations to meet institutional and operational needs.
  • Promote and manage code deployments in accordance with established change-management and release procedures.
  • Safeguard sensitive institutional and student data by enforcing security controls, monitoring access, and following all applicable policies and regulatory requirements.
  • Document system configurations, processes, and procedures to preserve institutional knowledge and support continuity.
  • Perform other duties as assigned.

REQUIREMENTS, SKILLS AND ABILITIES:
  • Strong analytical and problem solving skills, with the ability to diagnose system issues, interpret data, and identify effective solutions.
  • High attention to detail to ensure data integrity, reporting accuracy, and consistent system configuration.
  • Proficiency in data analysis and reporting to support institutional, operational, and decision-making needs.
  • Working knowledge of SQL (preferred) for data queries, reporting, and supporting integrations.
  • Understanding of application security principles, including user roles, permissions, and access controls to protect sensitive student and institutional data.
  • Experience supporting and troubleshooting application integrations and data exchanges; experience in a SaaS environment is preferred but not required.
  • Knowledge of software lifecycle and maintenance concepts, including vendor releases, updates, patches, and deployment processes.
  • Familiarity with Student Information Systems (SIS)-preferably Ellucian Colleague-and related educational technology platforms.
  • Basic understanding of database concepts and working with structured data in enterprise systems.
  • Strong communication skills, with the ability to work effectively with both technical and non-technical audiences.
  • Ability to produce clear documentation, operational reports, and executive-level briefings as needed.
  • Demonstrated ability to organize, prioritize, and manage work effectively in a shared-services environment.
  • Aptitude for learning new technologies and adapting to changing requirements, processes, and institutional priorities.
  • Bachelor's degree (four-year college or university) or four or more years of related experience.
  • Basic understanding of networking and server applications
  • Automated testing tool
  • PowerBi or equivalent

An applicant for a position in the Bob Jones University group - Bob Jones University, Bob Jones Academy or BJU Press - must be a born-again Christian who has a personal relationship with Jesus Christ. Each applicant must agree with and affirm the Bob Jones University creed, mission (see https://www.bju.edu/about/creed-mission.php) and core biblical doctrines regarding areas such as the Bible, the triune God, man and salvation, etc. Employees are expected to maintain a conservative lifestyle and support the group's positions on issues such as beverage alcohol and addictive substances, creation, marriage and human sexuality and the sanctity of life, etc., (https://www.bju.edu/about/positions.php). Employees are to be active members of a local Bible-believing church which holds orthodox theology. Whether in the classroom, online, through student activities, or through the preparation of educational materials for Christian schools and homeschool families, applicants must be committed to providing students an excellent, world-class education from a biblical worldview that prepares them for a lifetime of service for Jesus Christ.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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