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Application Support Manager Jobs in Fort Mill, SC

Bertrandt

Application Support II

Charlotte, NC · On-site

Application Support II role providing Tier 2 support for a portfolio of enterprise applications ... Maintaining knowledge base articles, runbooks, and support documentation; managing provisioning ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title: Analyst, Support Location: Charlotte, NC Type ... You do not need previous Yardi or property management experience to be successful in this role, as ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title: Analyst, Support Location: Charlotte, NC Type ... You do not need previous Yardi or property management experience to be successful in this role, as ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title:Analyst, Support Location: Charlotte, NC Type ... You do not need previous Yardi or property management experience to be successful in this role, as ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Fort Mill, SC

Application Support Manager information

See Fort Mill, SC salary details

$53.6K

$94K

$145.4K

How much do application support manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for application support manager in Fort Mill, SC is $94,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,700.00 and $111,600.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What cities near Fort Mill, SC are hiring for Application Support Manager jobs?

Cities near Fort Mill, SC with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Fort Mill, SC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $94,039 per year, or $45.2 per hour.

Application Support II

Charlotte, NC • On-site

Bertrandt
See more jobs at Bertrandtexternal

Full-time

Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Description:

Ready to Drive the Future?

As part of the global Bertrandt Group, our team of innovators tackles cutting-edge projects across ADAS, Autonomous Driving, Electric Mobility, and Manufacturing Support, transforming complex issues into sustainable, connected solutions.


Job Category: Information Technology


Job Summary: Application Support II role providing Tier 2 support for a portfolio of enterprise applications.


Responsibilities:

  • Diagnosing and resolving functional, configuration, access, and integration issues
  • Partnering with the IT Service Desk on escalations; coordinating fixes with application owners, vendors, and stakeholders
  • Tracking releases and change impacts
  • Maintaining knowledge base articles, runbooks, and support documentation; managing provisioning, deprovisioning, and role changes
  • Using AI tools responsibly for troubleshooting and documentation; participating in testing and deployments; identifying recurring issue patterns
  • Producing clear written handoffs and ticket notes.



Requirements:
  • Three (3) or more years of experience in application support, IT support, or related role
  • Demonstrated troubleshooting ability across multiple business applications
  • Experience with ITSM platforms such as FreshService, ServiceNow, Jira, or similar
  • Strong written communication
  • Experience using AI tools responsibly in a professional setting; ability to manage multiple priorities independently; comfort in working cross-functionally
  • Customer-focused mindset with excellent interpersonal skills

Preferred Experience/Education:
  • Experience in automotive, manufacturing, or similar industries
  • Familiarity with PLM/PDM tools, ERP systems, or other enterprise platforms
  • Knowledge base ownership; basic understanding of integrations, data flows, and access management
  • Associate’s or Bachelor’s degree in IT, Computer Science, or related field

General Benefits:

  • Complete and comprehensive benefits package including Med/Dent/Vision
  • Employer paid STD/LTD/Life
  • 401k Retirement program
  • Generous paid vacation/sick/holidays
  • Creativity encouraged in a fun, friendly work environment

EEO-Statement:

Bertrandt US is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and strictly prohibit discrimination or harassment of any kind. We consider all qualified candidates without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.