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Application Support Manager Jobs in DeKalb, IL (NOW HIRING)

CFS

Business Application Analyst

Saint Charles, IL · On-site

$60K - $70K/yr

Manage user access, system permissions, and customer web portal accounts. * Develop and maintain reports that support business operations, pricing reviews, account management, and data validation ...

CFS

Business Application Analyst

Saint Charles, IL · On-site

$60K - $70K/yr

Manage user access, system permissions, and customer web portal accounts. * Develop and maintain reports that support business operations, pricing reviews, account management, and data validation ...

Mercyhealth

Application Educator

Rockford, IL · On-site

$58K - $91K/yr

Maintains training records in the learning management system. * Utilize application skills and tools to provide direct phone support to answer end-user questions. Create and document utilizing ...

Pentair

Application Engineer

North Aurora, IL · On-site

$71K - $131K/yr

From our residential water filtration to industrial water management to pool products and more, our ... This position will perform / support specification review & interpretation, hydraulic requirements ...

Pentair

Application Engineer

North Aurora, IL · On-site

$71K - $131K/yr

From our residential water filtration to industrial water management to pool products and more, our ... This position will perform / support specification review & interpretation, hydraulic requirements ...

Pentair plc

Application Engineer

North Aurora, IL · On-site

$71K - $131K/yr

Perform and support specification review & interpretation, hydraulic requirements, engineering ... Strong organizational skills with the ability to manage multiple priorities and deadlines. * Self ...

Cayenta

(Remote) Application Consultant

Oregon, IL · Remote

Cayenta, a division of Harris; is seeking an Application Consultant who is passionate about ... Support Project Managers in managing engagement contracts, identifying and escalating bottlenecks ...

Atos SE

APPLICATION DEVELOPER

Aurora, IL · On-site

Document CMDB data models, discovery processes, integrations, and remediation procedures. Supporting Responsibilities * Develop Rally user stories, requirements, and acceptance criteria for ...

New

flowcontrol

Sales Application Engineer

Elgin, IL · On-site +1

$102K - $127K/yr

The team member will be responsible for managing and growing a pre-established territory in the ... This will be with the aid and support of our existing telemarketing and New Business Development ...

flowcontrol

Sales Application Engineer

Elgin, IL · On-site +1

$102K - $127K/yr

The team member will be responsible for managing and growing a pre-established territory in the ... This will be with the aid and support of our existing telemarketing and New Business Development ...

flowcontrol

Sales Application Engineer

Elgin, IL · On-site +1

$102K - $127K/yr

The team member will be responsible for managing and growing a pre-established territory in the ... This will be with the aid and support of our existing telemarketing and New Business Development ...

Owens Corning

Electrical and Controls Engineer

Rockford, IL

$80K - $107K/yr

Fully manages capital projects from start to finish - write scope, capital approval requests, issue ... Knowledgeable in IT networking and Manufacturing Application Support KNOWLEDGE, SKILLS & ABILITIES

Flow Control Group

Sales Application Engineer

Elgin, IL · On-site

$90K - $110K/yr

The team member will be responsible for managing and growing a pre-established territory in the ... This will be with the aid and support of our existing telemarketing and New Business Development ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in DeKalb, IL

Application Support Manager information

See DeKalb, IL salary details

$59.9K

$105K

$162.4K

How much do application support manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for application support manager in DeKalb, IL is $105,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,400.00 and $124,600.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What job categories do people searching Application Support Manager jobs in DeKalb, IL look for?

The top searched job categories for Application Support Manager jobs in DeKalb, IL are:

What cities near DeKalb, IL are hiring for Application Support Manager jobs?

Cities near DeKalb, IL with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in DeKalb, IL as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $105,034 per year, or $50.5 per hour.

Business Application Analyst

Saint Charles, IL • On-site

CFS
See more jobs at CFSexternal

$60K - $70K/yr

Other

Posted 5 days ago

Job description

Business Applications Analyst | No Sponsorship Available

Business Applications Analyst
Job Details:
Compensation: $60,000 - $70,000
Work Environment: Onsite (5 days in office)
Office Location: St. Charles, IL

Position Overview – Business Applications Analyst

Seeking a detail-oriented Business Applications Analyst with experience supporting enterprise business systems, application administration, and data management. This individual will serve as the primary systems partner for assigned business divisions and plant locations, ensuring the accuracy of customer, contract, product, and pricing data while providing application support, reporting, training, and process improvement initiatives. The role requires strong analytical and troubleshooting skills, excellent communication abilities, and a commitment to maintaining data integrity across critical business applications.

Key Responsibilities – Business Applications Analyst

  • Administer and maintain customer accounts, contacts, locations, products, pricing, and related data within enterprise business applications.
  • Support contract implementations, renewals, and amendments by translating contract terms into accurate system configurations and pricing structures.
  • Execute scheduled and ad hoc pricing updates, including CPI and operational price increases, ensuring timely and accurate completion.
  • Serve as the primary point of contact for business application support across assigned divisions and plant locations.
  • Troubleshoot and resolve application issues, user requests, and support tickets while coordinating with internal teams and vendor partners.
  • Manage user access, system permissions, and customer web portal accounts.
  • Develop and maintain reports that support business operations, pricing reviews, account management, and data validation activities.
  • Perform data audits and validation activities to identify and correct data quality issues before impacting billing or customer operations.
  • Conduct end-user training on system functionality, enhancements, and standardized business processes.
  • Participate in software upgrades, enhancements, implementations, testing, system conversions, and process improvement initiatives.

Required Qualifications – Business Applications Analyst

  • Bachelor's degree in Information Technology, Business, or a related field, or equivalent combination of education and experience.
  • 3+ years of experience in Business Applications Support, Systems Administration, Application Support, ERP Support, or a related role.
  • Experience supporting enterprise business applications such as ERP, billing, service management, or operational systems.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to prioritize multiple tasks and work effectively in a fast-paced, ticket-driven support environment.
  • Excellent communication and collaboration skills with business users, leadership teams, vendors, and customers.
  • Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.

Preferred Qualifications – Business Applications Analyst

  • Experience with ABSSolute, LinenMaster, or other linen/textile industry software platforms.
  • Advanced Microsoft Excel skills, including data analysis and reporting.
  • Experience supporting system implementations, upgrades, data conversions, and business process improvement initiatives.
  • Background supporting billing, pricing, route/service management, or ERP environments.

Build a rewarding long-term career with us at CFS—when we knock, doors open.

Timing is everything. Whether you are actively pursuing new opportunities or passively exploring the market, we'd welcome the opportunity to discuss this role and other IT opportunities within our network. We specialize in placing technology professionals and would be happy to share additional details about this position and similar opportunities.

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