Application Support Manager Jobs in Cheyenne, WY

Description

HOURS & SALARY: Full-time, 38 hours per week, with a hiring range of $52,962 - $79,443 per year depending on experience.

Working at Laramie County Library System means being part of an organization dedicated to providing exceptional library service and strengthening the community it serves. Driven by a clear mission to Ignite curiosity. Fuel imagination. Connect community., Laramie County Library System welcomes nearly 385,000 visitors each year across its Cheyenne library, two branch libraries, and a mobile library. Through innovative services, lifelong learning opportunities, and meaningful community connections, the Library plays a vital role in enriching the lives of people throughout Laramie County.

JOB SUMMARY

The Adult Services Assistant Manager serves as a key operational and people leader within the Adult Services Division. This position provides direct supervision of assigned staff and service areas, sets performance and service standards, and ensures the consistent delivery of high-quality public library services. In partnership with the Adult Services Manager, the role supports division-wide planning, decision-making, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Division Operations 

1. Leads assigned service areas and staff, ensuring alignment with library strategic goals and division priorities. Establishes clear standards, measurable outcomes, and accountability for results.

2. Plans, implements, and supports the assignment and distribution of resources for public services of the division, including Book-a-Librarian, Special and Local History Collections, the Makerspace, Library of Things, materials selection, business services, and other specialized services to the adult population in Laramie County. 

3. Manages the full employee lifecycle for assigned staff, including recruitment, hiring, division onboarding, training, performance management, coaching, corrective action, and evaluation. Builds a culture of engagement, ownership, and service excellence.

4. Directs day-to-day division operations, including workflows, staffing, and scheduling. Identifies operational gaps and implements solutions that improve efficiency, consistency, and patron experience.

5. Develops, monitors, and refines operational procedures to ensure compliance with library policies, legal requirements, and professional standards, including patron confidentiality.

Leadership & Collaboration 

1. Drives division-level planning and implementation of strategic initiatives. Translates division-wide goals into actionable plans for assigned areas and monitors progress toward defined outcomes.

2. Contributes to division budgeting discussions, resource allocation planning, and service development decisions. Influences decision-making through data-informed recommendations and operational insight.

3. Leads cross-functional projects, task forces, and system-wide initiatives as assigned. 

4. Serves as Manager-on-Duty, exercising independent judgment in resolving patron concerns, operational disruptions, facility issues, and emergency situations.

5. Represents the Adult Services Division in community partnerships, professional organizations, and collaborative initiatives. Acts as an ambassador for library services and programs.

6. Performs other duties as assigned, including working at public service points.

MINIMUM REQUIREMENTS

Master's degree in Library Science or Information Science from an ALA-accredited college or university and 2 years of relevant experience; or

The equivalent combination of education and experience

Supervisory experience strongly preferred

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Must have a valid driver's license or the ability to obtain one within six months.

Good project management skills and ability to meet project deadlines.

Proficiency with a variety of software programs and systems.

Working knowledge of public library operations. 

Ability to supervise, coach, train, and lead. 

Ability to work flexible work schedules including weekends and evenings. 

Excellent oral and written communication skills. 

SELECTION PROCESS 

Interested applicants are encouraged to apply by completing an Application for Employment (available at https://lclsonline.org/careers) and submitting a resume and cover letter. The application is open until filled. 

WORK SCHEDULE 

Work schedules are predominantly office hours but will also include evenings and weekends. Employees must be available to work anytime the library is open.

BENEFITS

LCLS pays 100% of employee contributions to the Wyoming Retirement System, a lifetime pension plan

LCLS pays 85% of medical and dental premiums and provides $25,000 in employer-paid life insurance

We provide 13 paid holidays, vacation, sick leave, and one personal day each year

Vacation for this position starts at four weeks annually and increases with years of service

Deferred compensation (457b), vision coverage, prepaid legal services, and other voluntary benefits

Access to the Cheyenne-Laramie County Employees Federal Credit Union

PHYSICAL EFFORT AND WORKING ENVIRONMENT

The essential duties and responsibilities of this job require the employee to move or manipulate moderately heavy equipment, boxes, carts, files, and/or stacks of material from one location to another. 

QUESTIONS 

For questions about this position, contact Elizabeth Thorson, Manager at EThorson@lclsonline.org or 307.773.7230. 

LCLS is an equal opportunity employer. We support and adhere to the tenets of the Americans with Disabilities Act. LCLS is an at-will employer. LCLS provides a drug-free workplace for its employees in accordance with the requirements of the US Drug-Free Workplace Act of 1988. Hiring is contingent on a post-offer criminal history background check. LCLS participates in E-Verify.