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Application Support Manager Jobs in Appleton, WI

Fabick Cat

Product Support Marine Sales

Green Bay, WI · On-site

$20 - $22.25/hr

Coordinate with customer and project management to ensure accuracy of order. * Complete all ... application, competition, and applicable Federal, State, and Local Codes along with industry ...

Fox Valley Technical College

Helpdesk Support

Appleton, WI · On-site

$21.88 - $25.74/hr

Job Category Regular Support Staff FVTC Worksite Appleton Main Campus Hours Per Week 40 Note to ... Experience using tools such as Microsoft System Center Configuration Manager or other application ...

Fox Valley Technical College

Helpdesk Support

Appleton, WI · On-site

$19.50 - $26.25/hr

Job Category Regular Support Staff FVTC Worksite Appleton Main Campus Hours Per Week 40 Note to ... Experience using tools such as Microsoft System Center Configuration Manager or other application ...

Tweet/Garot Mechanical

Quality Manager

Wrightstown, WI · On-site

Application Instructions Please complete all sections of the application thoroughly and accurately ... Conduct performance reviews, provide ongoing feedback, and support professional development and ...

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Application Support Manager information

See Appleton, WI salary details

$59.5K

$104.4K

$161.5K

How much do application support manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for application support manager in Appleton, WI is $104,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,900.00 and $123,900.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Appleton, WI? The most popular types of Application Support jobs in Appleton, WI are:
What job categories do people searching Application Support Manager jobs in Appleton, WI look for? The top searched job categories for Application Support Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Application Support Manager jobs? Cities near Appleton, WI with the most Application Support Manager job openings:
Application Support Manager jobs near you

Product Support Marine Sales

John Fabick Tractor Company

Green Bay, WI

$20 - $22.25/hr

Full-time

Posted 29 days ago

Job description

Company Overview:
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visitwww.fabickcat.com
Why Work For Us!
At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.

Job Responsibilities:

  • Responsible for overall marketing influence, promotion, and profitable execution of both Caterpillar and complementary Marine product support (parts & service) sales to Commercial, OEM, and End-Use customers within an assigned geographic territory and/or specific customers including all other duties as assigned by management.
  • Develops and implements sales and account strategies in accordance with Fabick & Caterpillar goals and initiatives, including professional PowerPoint sales presentations reflective of Caterpillar / Fabick products and services. Achieve assigned sales growth plans for strategic accounts for revenue, profitability, and customer satisfaction/loyalty targets within the specified territory for product support services.
  • Compose and finalize customer quotes for all product support needs-based upon specifications or explicit customer requirements for Cat & Allied Vendor Marine repairs, parts, and preventative maintenance services. Coordinate with customer and project management to ensure accuracy of order.
  • Complete all required forms/documentation as necessary to aid in the execution of quoted services and final invoicing of product support sales. Working closely with the Marine Service Coordinator, office staff, and management.
  • Regularly attend all product support meetings. Maintain monthly / weekly sales reports to identify business metrics and opportunities within the assigned territory. Maintain records of customer calls, opportunities, and contact lists utilizing CRM. Maintain a high degree of industry technical knowledge related to the product, product application, competition, and applicable Federal, State, and Local Codes along with industry Association participation.
  • Be accessible to customers to facilitate the scheduling of technicians for all emergency services and scheduled repairs to fulfill customer needs and drive satisfaction. Answering emergency calls outside of normal business hours may be required. Be a resource for customers by providing information and access to technical knowledge as a facilitator between Customer, Fabick Technical Coordinator, and Caterpillar.

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