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Application Support Manager Jobs in Maine (NOW HIRING)

Pivotal Solutions

Application Developer

Portland, ME · On-site

Providing timely end-user support when required * Traveling to other Musco locations occasionally ... Experience with D365 Field Services, F&O, and CRM is a plus * Experience working the full life ...

Skillcloud HCM

Production Support

Oxford, ME

$18 - $22/hr

Support production operations as directed by supervisors and managers * Cut, face, straighten ... in application materials based on available information. These tools assist our recruitment team ...

Skillcloud HCM

Production Support

Oxford, ME · On-site

$18 - $22/hr

Support production operations as directed by supervisors and managers * Cut, face, straighten ... in application materials based on available information. These tools assist our recruitment team ...

Maine

Info System Support Spec II - Augusta

Augusta, ME · On-site

$56K - $79K/yr

Partial/ Hybrid, with management approval, upon completion of probationary period. All telework ... APPLICATION INSTRUCTIONS: Pleasesubmita cover letter along with a current resumeand three (3) ...

Prime Healthcare

EHR Application Analyst

Lewiston, ME · On-site

$72K - $94K/yr

Prior experience in EMR implementations and/or support. * Experience with project management methodologies and tools. Central Maine Healthcare Corporation offers competitive compensation and a ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Maine

Application Support Manager information

See Maine salary details

$59.1K

$103.6K

$160.2K

How much do application support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for application support manager in Maine is $103,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,300.00 and $123,000.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Maine?

The most popular types of Application Support jobs in Maine are:

What cities in Maine are hiring for Application Support Manager jobs?

Cities in Maine with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Maine as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, 3% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $103,611 per year, or $49.8 per hour.

Technical Support Analyst

FieldStack

South Portland, ME • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Perform direct client support via telephone, ticketing system, and email to resolve technical issues.

  • Understand product functionality, define problem statements, and drive client-focused solutions.

  • Own technical issues and collaborate with the development team to resolve them.

Job description

As a Technical Support Analyst, your primary responsibility is to ensure an excellent client experience. In this position, you will ensure client satisfaction by resolving issues and being the voice of the client to internal teams. You will work with clients to ensure they are utilizing the FieldStack application to its fullest extent. You will be a FieldStack subject matter expert and quickly establish close relationships with clients, product management, and product development.


On-Call Hours required.


We are growing and are seeking creative problem solvers to join our team. You’ll handle a variety of responsibilities spanning hardware, software, database, and web work.

Essential Functions:

  • Perform direct client support via telephone, ticketing system and email
  • Be the first technical interface between FieldStack and our clients
  • Understand and define the problem statement and scope of client concerns
  • Promptly communicate with clients and internal stakeholders to resolve technical issues and close support tickets
  • Understand product functionality and drive client focused solutions
  • Own technical issues and resolutions, collaborate with the development team when necessary
  • Utilize patience, good listening skills, clear and concise terms, and respectful communication to coach clients through processes and help develop confidence in the product/service
  • Function as an independent producer, but also work effectively and collaboratively as part of the fast-paced team
  • Participate in on-call rotation for after-hours support emergencies (the following Tuesday after an on-call week will be granted as PTO)
  • Regularly create and maintain documentation
  • Contribute to the department attainment of organizational objectives and high client satisfaction
  • Record time tracking for case management
  • Other duties as assigned

Knowledge, Skills, Abilities:

  • Minimum of 1 year experience in a product support, development or troubleshooting capacity, SaaS experience preferred
  • Operational experience with performing SQL commands using SSMS
  • Experience with HTML and CSS preferred
  • Experience with various operating systems preferred, Windows required
  • Experience troubleshooting hardware, personal computer, and application issues
  • Retail experience is beneficial
  • Experience building reports from SQL data is helpful
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills, including lateral thinking and the ability to use several techniques and approaches when finding solutions.
  • Ability to prioritize tasks
  • Thorough understanding of, or the ability to quickly learn about, the product
  • Proficient with Microsoft Office Suite or related software

Education and Experience:

  • Bachelor’s degree in related field, which may include Computer Science, Business, or Engineering preferred, but equivalent work experience in lieu of a degree will be considered

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Apply