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Application Support Contract Jobs in Michigan (NOW HIRING)

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Contract Specialist

Warren, MI

$98K/yr

To qualify for a Contract Specialist , your resume and supporting documentation must support: A ... Unofficial transcripts are acceptable at time of application. GRADUATE EDUCATION: One academic year ...

Defense Logistics Agency

Contract Specialist

Warren, MI · On-site +1

$98K - $128K/yr

Qualifications To qualify for a Contract Specialist , your resume and supporting documentation must ... Unofficial transcripts are acceptable at time of application. GRADUATE EDUCATION: One academic year ...

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Application Support Contract information

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$27K

$140.5K

$179.5K

How much do application support contract jobs pay per year?

As of Aug 7, 2026, the average yearly pay for application support contract in Michigan is $140,491.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,500.00 and $178,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed for an application support contract?

To thrive as an Application Support Contract professional, you need a solid understanding of application troubleshooting, incident management, and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, databases (such as SQL), and ITIL frameworks or certifications are commonly required. Strong problem-solving abilities, effective communication, and a proactive approach are valuable soft skills for this role. These skills are crucial for rapidly resolving issues and ensuring seamless application functionality for end-users.

What is the career path for application support?

The career path for application support typically starts with an entry-level support analyst or technician role, progressing to senior support specialist, application support lead, and eventually to roles such as support manager or IT consultant. Gaining certifications like ITIL or vendor-specific credentials and developing skills in troubleshooting, scripting, and system administration can facilitate advancement.

What is an application support contract?

An Application Support Contract job involves maintaining, troubleshooting, and optimizing software applications for businesses on a contractual basis. Professionals in this role ensure applications run smoothly by addressing technical issues, providing updates, and assisting users. They may work with internal IT teams or external clients to resolve bugs, improve performance, and support system integrations. This position requires strong problem-solving skills, knowledge of relevant software, and effective communication. Contracts may vary in length and scope, depending on the organization's needs.

What does an application support contract do?

In an Application Support Contract position, you'll be monitoring and resolving issues reported by users, performing routine maintenance or updates on business applications, and escalating complex problems to development teams as needed. You'll often work closely with colleagues from IT, business operations, and sometimes external vendors to ensure critical systems remain operational. Regular communication with end users to provide updates and guidance will be part of your daily routine, along with documenting solutions and updating support knowledge bases. This hands-on role is vital for keeping business operations running smoothly and efficiently.

What are the most commonly searched types of Application Support jobs in Michigan? The most popular types of Application Support jobs in Michigan are:
What are popular job titles related to Application Support Contract jobs in Michigan? For Application Support Contract jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Application Support Contract jobs in Michigan look for? The top searched job categories for Application Support Contract jobs in Michigan are:
What cities in Michigan are hiring for Application Support Contract jobs? Cities in Michigan with the most Application Support Contract job openings:
Application Support Contract jobs near you

RedCap Administrator/ Analyst

PROLIM Global Corporation

Lansing, MI • On-site

Other

Posted 2 days ago

New

Job description

Prolim is hiring for a REDCap Application Administrator / Application Support Specialist for a leading client.

Location: Lansing, MI
Contract: Long term

Position Summary

The State of Michigan is seeking an experienced REDCap Application Administrator/Application Support Specialist to provide operational and technical support for an existing REDCap environment hosted on Amazon Web Services (AWS). The selected contractor will be responsible for the administration, maintenance, troubleshooting, upgrades, user support, vendor coordination, and integration of the REDCap application to ensure a secure, reliable, and highly available platform.

This position requires close collaboration with business stakeholders, DTMB infrastructure teams, AWS administrators, security teams, and Vanderbilt University REDCap support.

Responsibilities
  • Administer and support the REDCap application hosted in AWS.
  • Provide day-to-day operational support, including troubleshooting application, infrastructure, and user issues, documentation, and training.
  • Coordinate and implement REDCap software updates, patches, and version upgrades in collaboration with Vanderbilt University.
  • Serve as the primary technical contact for REDCap-related issues.
  • Install, configure, and support REDCap External Modules.
  • Develop, maintain, and troubleshoot REDCap API integrations with internal and external applications and automate data flows.
  • Maintain MySQL databases, perform queries and validation.
  • Support REDCap External Modules development and deployment using PHP on Linux/AWS environments including Apache/Nginx.
  • Implement and maintain OIDC integration, Active Directory/LDAP, and SSL/TLS certificates.
  • Coordinate with AWS infrastructure teams regarding servers, storage, networking, SSL/TLS certificates, security groups, backups, and system monitoring.
  • Monitor application performance and proactively identify and resolve issues.
  • Support disaster recovery, backup validation, and system recovery activities.
  • Maintain technical documentation, standard operating procedures, and configuration documentation.
  • Coordinate issue resolution with vendors, developers, database administrators, security teams, and business users.
  • Participate in change management, release management, and production support activities.
  • Ensure compliance with State security standards, applicable data privacy requirements, HIPAA compliance, and proper audit logging.
  • Develop automation scripts for reporting and data validation (PHP and SQL).
Required Qualifications
  • Experience supporting applications hosted on AWS.
  • 5–6 years of experience with MySQL database management.
  • 5–6 years of experience with PHP application environments and Microservices Development with configuration and troubleshooting.
  • 5–6 years of experience with OIDC/SAML integration.
  • Experience coordinating software upgrades and vendor support.
Preferred Qualifications
  • Five or more years of experience supporting enterprise web applications.
  • Experience using AWS Cloud services (EC2, S3, VPC, Security Groups).
  • Experience with REDCap API integration.
Other Desired Qualifications
  • Experience with Apache or Nginx web servers.
  • Experience with SSL/TLS certificate management and HIPAA compliance.
  • Experience implementing and troubleshooting REST APIs.
  • Experience managing application security, authentication, and user access.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Experience supporting REDCap in a public health, healthcare, higher education, or research environment.
  • AWS Cloud Practitioner, SysOps Administrator, or Solutions Architect certification.
  • Experience with Active Directory, LDAP, or Single Sign-On (SSO).
  • Experience using ServiceNow or another enterprise ticketing system.
  • Experience with DevOps or similar tools.
  • Knowledge of HIPAA, security, and data privacy best practices.
  • Experience supporting API integrations with enterprise applications.
  • Experience with Python scripting for automation.
  • Experience with SSIS/SQL Server Agent.
  • Experience with Twilio/SMS survey gateway.
Technical Skills
  • REDCap API integration
  • Amazon Web Services (AWS) Cloud services (EC2, S3, VPC, Security Groups)
  • MySQL database management
  • Apache/Nginx web servers
  • PHP Microservices Development
  • OIDC/SAML integration
  • SSL/TLS certificate management and HIPAA compliance
  • REST APIs
  • Identity and Access Management
  • Application Monitoring
  • Backup and Disaster Recovery
  • Vendor Coordination
  • Technical Documentation
Deliverables
  • Maintain a secure, stable, and available REDCap environment.
  • Complete REDCap upgrades and patches according to vendor recommendations.
  • Resolve production issues within established service levels.
  • Support user onboarding, access management, and troubleshooting.
  • Maintain system documentation and operational procedures.
  • Ensure successful operation of REDCap integrations and APIs.
  • Provide knowledge transfer and operational documentation to State staff.
Soft Skills
  • Excellent customer service and communication skills.
  • Ability to work independently with minimal supervision.
  • Strong organizational and time management skills.
  • Ability to manage multiple priorities simultaneously.
  • Experience collaborating with cross-functional technical and business teams.

Apply