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Apple Home Support Jobs (NOW HIRING)

Apple

Home Reliability Engineer

Los Angeles, CA

$142K - $263K/yr

Apple Home Hardware Reliability Engineering team is looking for you to work with our diverse home ... risk, support failure analysis resulting from these tests, and advise the executive team on the ...

Apple

Home Reliability Engineer

Los Angeles, CA · On-site

$110K - $139K/yr

Apple Home Hardware Reliability Engineering team is looking for you to work with our diverse home ... risk, support failure analysis resulting from these tests, and advise the executive team on the ...

Apple

Home Product Design Engineer

Sunnyvale, CA · On-site +1

$150K - $277K/yr

Apple Home Hardware is a team of engineers building a new generation of intelligent home products ... DFM/DFA) Support factory builds and on-site development activities, including periodic ...

Apple

Senior iOS Engineer, Apple Games

Cupertino, CA

$184K - $277K/yr

Apple Games, Apple Arcade, and Game Center are the home of gaming on Apple's platforms - iPhone ... We have an exciting roadmap supporting games ranging from mobile to indie to AAA, reaching deep ...

Apple

Manager, Today At Apple Programming

Cupertino, CA

$195K - $293K/yr

... home. You will lead a team of talented strategists while working in close partnership with ... You will lead a team of strategists supporting across worldwide vision and regional execution ...

Apple

Senior iOS Engineer, Apple Games

Cupertino, CA · On-site

$172K/yr

Apple Games, Apple Arcade, and Game Center are the home of gaming on Apple's platforms - iPhone ... We have an exciting roadmap supporting games ranging from mobile to indie to AAA, reaching deep ...

Apple

Senior ML Software Engineer - Apple Watch

Boulder, CO · On-site

$127K - $167K/yr

... support our health and wellbeing, and they nudge us to be more thoughtful, present, and inspired ... Apple Watch, home products, and new hardware. We prototype new experiences, develop and ship ...

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Apple Home Support information

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How much do apple home support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for apple home support in the United States is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Apple Home Support specialist?

To thrive as an Apple Home Support Specialist, you need in-depth knowledge of Apple products, troubleshooting skills, and a strong understanding of smart home technologies, often supported by experience in technical support or a related field. Familiarity with Apple's support systems, device management tools, and certifications like Apple Certified Support Professional (ACSP) are typically beneficial. Exceptional customer service, patience, and effective communication skills help you deliver clear solutions and a positive experience to users. These skills and qualities are essential for resolving complex issues efficiently and maintaining Apple's high standards for customer satisfaction.

What is Apple Home Support?

Apple Home Support refers to the customer service and technical assistance provided to users of Apple Home products, such as HomePod, Apple TV, and HomeKit-enabled devices. This support helps customers set up, troubleshoot, and optimize their smart home devices for seamless integration and performance. Apple Home Support can be accessed through Apple's website, phone support, or in-store Genius Bar appointments. The team assists with connectivity issues, compatibility questions, device setup, and software updates. Their goal is to ensure users have a smooth and secure smart home experience with Apple products.

What are some common challenges faced by Apple Home Support specialists, and how can new hires prepare for them?

Apple Home Support specialists often encounter challenges such as troubleshooting a wide range of smart home devices and navigating unique customer setups. New hires can prepare by familiarizing themselves with the latest Apple HomeKit-compatible products and practicing clear, patient communication. Additionally, staying updated on software updates and common connectivity issues can help provide faster, more effective solutions. Collaboration with technical teams and ongoing training are also key parts of the role to ensure customers receive the best support possible.

What is the difference between Apple Home Support vs Apple Technical Specialist?

AspectApple Home SupportApple Technical Specialist
CertificationsApple Certified Support Professional (ACSP)Apple Certified Support Professional (ACSP), Apple Certified Technician (ACT)
Work EnvironmentCustomer homes, remote support, retail storesRetail stores, service centers, technical labs
Primary FocusHome setup, troubleshooting, device supportDevice repair, hardware troubleshooting, technical diagnostics
Employer & Industry UsageApple retail and support servicesApple retail stores, authorized service providers

Apple Home Support specialists primarily assist customers with home device setup and troubleshooting, often working remotely or in customers' homes. In contrast, Apple Technical Specialists focus on in-store device repairs and technical diagnostics. Both roles require similar certifications but differ in work environment and primary responsibilities.

More about Apple Home Support jobs
What cities are hiring for Apple Home Support jobs? Cities with the most Apple Home Support job openings:
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Apple Home Support jobs near you
Infographic showing various Apple Home Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $34,121 per year, or $16.4 per hour.

Firmware & Sensors Engineer, Home and Audio Devices

Apple

Bodega Bay, CA

$150K - $277K/yr

Full-time

Medical, Dental, Retirement

Re-posted yesterday

Apple rating

8.0

Company rating: 8.0 out of 10

Based on 677 frontline employees who took The Breakroom Quiz

7th of 30 rated technology retailers

Job description

The team is looking for a skilled and motivated individual that will be responsible to create sensing based experiences for Home and Audio products of the future. The ideal candidate will have broad knowledge in a number of sensing devices and technologies to coincide with firmware capabilities necessary to make the sensor become an experience. Apply today!
Description
Genuine passion for innovation and product development with experience from inception through delivery to customers. The Firmware Engineer will be individually responsible for all things firmware and sensing related. Architect, design, develop and maintain hardware and firmware for Apple home and audio products. The individual will be also responsible for the overall sensor integration in the product and insuring the highest quality execution to launch amazing new product features.
Preferred Qualifications
Experience with calibration and system builds in factory is a plus.
Excellent interpersonal skills, including the ability to work across the organization and interact, influence and negotiate effectively at all levels of management.
Obsessively passionate and inquisitive, and seek to solve everyday problems in innovative ways.
Minimum Qualifications
M.S. in EE, CE, CS, or equivalent industry experience
8+ years of firmware and device driver development in bare-metal or RTOS environments, ideally in consumer electronics.
5+ years of sensing system hardware engineering experience such as optical, IMU, capacitive, environmental, light, motion, radar, acoustic, etc.
Proven experience in a leadership role, showcasing strong decision-making and team management abilities.
Strong coding skills in C, C++, Python.
Ability to optimize software for resource constrained embedded systems (e.g. power, throughput, memory/compute).
Must have hands-on experience in rapid prototyping, hardware bring-up, software feature design and development.
Able to go learn how to quantify and test new technologies.
Availability to travel domestically and internationally for development and on-site manufacturing support is also expected.
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $150,400 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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