Apple Home Support Jobs (NOW HIRING)

Apple's App Store is a cultural and economic phenomenon that changed the way people live, work, and play. The engineers and dedicated Program Managers in the App Store continue to innovate the platform, now home to over 1.5 million apps - each created using the team’s own software development kit and related services. All those apps mean the store takes billions of requests from more than 500 million visitors every week, across iOS, macOS, tvOS, iPadOS, and watchOS. To deliver such a rich experience at this scale, Engineering Program Managers partner with the engineers to enable the building of high-performance systems backed up by persistent systemwide A/B testing. And to help people discover apps they love, the team uses machine learning techniques that include natural language processing to develop new algorithms for personalization, search, and recommender systems. In a world where apps have become essential in people’s daily lives, the App Store team has become essential to Apple’s business.
Description
This role will drive and deliver both App Store Legal & Regulatory projects as well as Trust & Safety development projects. As an Engineering Program Manager you will work with our engineering, design, and product teams to build experiences that impact millions of users worldwide. We're looking for an individual with a proven track record of shipping complex customer facing projects under demanding timelines. This role will drive App Store feature initiatives, working with a broad cross-functional team to plan, schedule, build and ship the next wave of features supporting App Store customers and developers across Appleʼs platforms. ","responsibilities":"The day-to-day will include project planning, execution, and risk assessments, in order to meet the overall program goals.
You will foster collaboration across a broad team of cross-functional partners to drive scope assessment, schedule alignment, and issue resolution.
You will also help to set the strategy and communicate status and issues to stakeholders at all levels along the way.
While doing all this, you'll be collaborating with some of the best, most innovative and dedicated colleagues you'll ever work with, in an exciting environment that makes this a great place to work.
Preferred Qualifications
Excellent communication skills, including the ability to present complex ideas clearly and persuasively to all levels of an organization
Strong facilitation skills (requirements sessions, design meetings, progress and status meetings) with a positive and professional demeanor (you are upbeat, adaptable, and results oriented)
5+ years of regulatory and / or Trust & Safety experience
3+ years (or more) of experience in product management in software marketplace
Background in engineering, computer science, or a related technical field
Prior experience in a technical role (eg. software engineering)
Strong strategic thinking, problem solving, and logical structuring abilities
Experience tackling complicated and impactful product & business problems
Demonstrated ability to analyze data and metrics to make informed product and project decisions
Experience turning incomplete, conflicting, or ambiguous inputs into solid action plans
MBA or advanced degree in a relevant field is a plus
Minimum Qualifications
5+ years of program, project, or product management in software development
Experience working on Trust and Safety or legal and regulatory initiatives
Experience with developer focused products from kick-off to ship
Experience collaborating / leading product launches across product, engineering, program management, legal, analytics, marketing, design and other key stakeholders
BS / MS in Computer Science, Engineering, or similar technical field or at least 5+ years of comparable experience
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $311,700, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.