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Apple Genius Jobs (NOW HIRING)

Apple

US-Genius

Greenville, SC · On-site

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...

Apple

US-Genius

Boise, ID · On-site

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...

Apple

US-Lead Genius

Nashville, TN · On-site

$15 - $18.25/hr

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Lead Genius, you help our team deliver exceptional customer experiences by supporting a ...

Apple

US-Genius Admin

Mishawaka, IN · On-site

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius Admin, you're a service coordinator for all customer repairs, whether it's a quick ...

Apple

US-Genius Admin

Nashville, TN · On-site

$17.50 - $24/hr

As a Genius Admin, you help deepen our customers' trust in Apple by coordinating oversight to one of our many skilled technicians. Using your amazing diagnostic and people skills, you create an ...

Apple

US-Genius Admin

Nashville, TN · On-site

$17.50 - $24/hr

As a Genius Admin, you help deepen our customers' trust in Apple by coordinating oversight to one of our many skilled technicians. Using your amazing diagnostic and people skills, you create an ...

Staffingine LLC

Airlines- Desktop Support

Vandalia, OH · On-site

$19 - $24.25/hr

Apple certification (Apple Genius) * A+ Certification Skills, Licenses, and Certifications * Strong interpersonal, written and verbal communication skills * Ability to multi-task in a stressful ...

Valdosta Nissan

Automotive Sales Professional

Valdosta, GA · On-site

$50K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

REQUIREMENTS- Anyone with experience in wireless sales, Apple genius reps, customer service, account executive, financial services, banking, mortgage, hotel and restaurant experience have proven to ...

Valdosta Nissan

Automotive Sales Professional

Valdosta, GA · On-site

$50K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

REQUIREMENTS- Anyone with experience in wireless sales, Apple genius reps, customer service, account executive, financial services, banking, mortgage, hotel and restaurant experience have proven to ...

FIELDS VOLVO (NORTHFIELD)

Product Specialist

Northfield, IL

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Fields Volvo is looking for the "Apple Genius" of our dealership. The Product Specialist role is instrumental to our store's day-to-day operations, providing product demos to prospects, selling the ...

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Showing results 21-40

All JobsApple Genius Jobs

Apple Genius information

See salary details

$5

$15

$34

How much do apple genius jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for apple genius in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $18.03 per hour, depending on experience, location, and employer.

How do you become an Apple Genius?

To become an Apple Genius, candidates typically need relevant technical knowledge of Apple products, excellent customer service skills, and often prior experience in technical support or retail. Apple also looks for certifications such as Apple Certified Support Professional (ACSP) and values familiarity with macOS, iOS, and troubleshooting tools. The hiring process includes interviews, technical assessments, and training at Apple stores or support centers.

What is the difference between Apple Genius vs Apple Technician?

AspectApple GeniusApple Technician
CertificationsApple Certified Mac Technician, Apple Certified iOS TechnicianApple Certified Mac Technician, Apple Certified iOS Technician
Work EnvironmentApple Store retail environment, direct customer interactionApple Authorized Service Providers, repair centers, or retail stores
Primary ResponsibilitiesCustomer support, troubleshooting, hardware/software repairs, product educationHardware repairs, diagnostics, component replacements, technical troubleshooting
Employer & Industry UsageApple retail stores, customer service focus

Both Apple Geniuses and Apple Technicians hold similar certifications and work in environments focused on Apple product repairs. Geniuses primarily focus on customer service and troubleshooting in Apple Stores, while Technicians often work in repair centers or authorized service providers, concentrating on hardware repairs and diagnostics. The roles are complementary, with Geniuses providing front-line support and Technicians handling technical repairs.

What is an Apple Genius?

An Apple Genius is a technical specialist who works at Apple retail stores, providing expert support and troubleshooting for Apple products such as iPhones, Macs, iPads, and more. They assist customers with diagnosing hardware and software issues, offer repairs, and provide advice on the best solutions for each situation. Apple Geniuses are trained by Apple and must have strong technical knowledge as well as excellent customer service skills. Their role is vital in ensuring a positive customer experience and helping users get the most out of their Apple devices.

How does an Apple Genius typically collaborate with other team members in the Apple Store?

As an Apple Genius, you will work closely with other Geniuses, Technical Specialists, and Sales Associates to deliver exceptional service and technical support to customers. Collaboration is essential for ensuring that complex issues are resolved efficiently and that customers have a seamless experience from troubleshooting to repair or replacement. Regular communication with the store management and training teams also helps you stay updated on the latest products and support protocols. This team-oriented environment encourages knowledge sharing and professional growth.

What are the key skills and qualifications needed to thrive as an Apple Genius?

To thrive as an Apple Genius, you need strong technical troubleshooting abilities, customer service experience, and a solid understanding of Apple products, typically supported by a high school diploma or equivalent. Familiarity with Apple diagnostic tools, repair software, and point-of-sale systems is essential. Excellent communication, patience, and problem-solving skills help you connect with customers and resolve their concerns effectively. These skills are crucial to ensuring customer satisfaction and maintaining Apple's high standards for service and support.

What cities are hiring for Apple Genius jobs?

Cities with the most Apple Genius job openings:

What states have the most Apple Genius jobs?

States with the most job openings for Apple Genius jobs include:

What job categories do people searching Apple Genius jobs look for?

The top searched job categories for Apple Genius jobs are:

Apple Genius jobs near you
Infographic showing various Apple Genius job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,085 per year, or $15.9 per hour.

US-Genius

Apple

Greenville, SC • On-site

Full-time

Posted 4 days ago

Apple rating

8.0

Company rating: 8.0 out of 10

Based on 677 frontline employees who took The Breakroom Quiz

7th of 30 rated technology retailers

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store.
A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.
Description
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.
Serve as a Mentor, resource, and positive role model for Genius Bar team members.
Support leadership in providing timely resolution to customer escalations.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
Minimum Qualifications
You should:
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Have experience in retail or sales, or related work experience.
Possess the visual inspection and fine motor skills to safely perform hardware repairs.
Have experience troubleshooting hardware and software issues in a customer service environment.
Preferred Qualifications
You can:
Demonstrate technical expertise of Apple products and services, including repairing devices.
Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.
Navigate customer service issues with care and strong interpersonal skills.
Apply an action-oriented mindset and sense of motivation to do what's best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.
Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.
Communicate effectively and tailor your communication style to different audiences.
Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.
Support and educate the broader team by sharing knowledge, experiences, and insights.
Frequently handle, lift, and move merchandise safely.

What Apple employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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