US-Genius
Richmond, VA · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Richmond, VA · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
Apple Genius and/or Apple Expert a plus. Education Associate/Bachelor Degree or equivalent work experience Required Skills and Experience * ACMT preferred, but not required * 2-4 years experience in ...
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Apple Genius and/or Apple Expert a plus. Education Associate/Bachelor Degree or equivalent work experience Required Skills and Experience * ACMT preferred, but not required * 2-4 years experience in ...
Apple Genius and/or Apple Expert a plus. Education Associate/Bachelor Degree or equivalent work experience Required Skills and Experience * ACMT preferred, but not required * 2-4 years experience in ...
Apple Genius and/or Apple Expert a plus. Education Associate/Bachelor Degree or equivalent work experience Required Skills and Experience * ACMT preferred, but not required * 2-4 years experience in ...
US-Genius
Holyoke, MA · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Holyoke, MA · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Franklin, TN · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Franklin, TN · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Nashville, TN · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Nashville, TN · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Woodbridge, VA · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Woodbridge, VA · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Denver, CO · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Denver, CO · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Mishawaka, IN · On-site
At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Genius, you combine extensive ...
US-Genius
Mishawaka, IN · On-site
At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Genius, you combine extensive ...
US-Genius
Little Rock, AR · On-site
US-Genius Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a ...
US-Genius
Little Rock, AR · On-site
US-Genius Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a ...
US-Genius
Mishawaka, IN · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Mishawaka, IN · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Fairfax, VA · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Fairfax, VA · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Mclean, VA · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Mclean, VA · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Reston, VA · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Reston, VA · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Franklin, TN · On-site
At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Genius, you combine extensive ...
US-Genius
Franklin, TN · On-site
At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Genius, you combine extensive ...
US-Genius
Oklahoma City, OK · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Oklahoma City, OK · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Des Peres, MO · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Des Peres, MO · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire ...
US-Genius
Holyoke, MA · On-site
$27.85 - $38.66/hr
At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Genius, you combine extensive ...
US-Genius
Holyoke, MA · On-site
$27.85 - $38.66/hr
At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Genius, you combine extensive ...
US-Lead Genius
Las Vegas, NV · On-site
$14.75 - $18.25/hr
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Lead Genius, you help our team deliver exceptional customer experiences by supporting a ...
US-Lead Genius
Las Vegas, NV · On-site
$14.75 - $18.25/hr
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... As a Lead Genius, you help our team deliver exceptional customer experiences by supporting a ...
Apple Genius information
See salary details
$5.29 - $7.91
10% of jobs
$9.91 is the 25th percentile. Wages below this are outliers.
$7.91 - $10.53
20% of jobs
$10.53 - $13.16
10% of jobs
The median wage is $14.30 / hr.
$13.16 - $15.78
24% of jobs
$17.61 is the 75th percentile. Wages above this are outliers.
$15.78 - $18.40
16% of jobs
$18.40 - $21.02
10% of jobs
$21.02 - $23.65
3% of jobs
$23.65 - $26.27
3% of jobs
$26.27 - $28.89
2% of jobs
$28.89 - $31.51
1% of jobs
$31.51 - $34.13
1% of jobs
$5
$15
$34
How much do apple genius jobs pay per hour?
As of Jun 6, 2026, the average hourly pay for apple genius in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $18.03 per hour, depending on experience, location, and employer.
What is the difference between Apple Genius vs Apple Technician?
| Aspect | Apple Genius | Apple Technician |
|---|---|---|
| Certifications | Apple Certified Mac Technician, Apple Certified iOS Technician | Apple Certified Mac Technician, Apple Certified iOS Technician |
| Work Environment | Apple Store retail environment, direct customer interaction | Apple Authorized Service Providers, repair centers, or retail stores |
| Primary Responsibilities | Customer support, troubleshooting, hardware/software repairs, product education | Hardware repairs, diagnostics, component replacements, technical troubleshooting |
| Employer & Industry Usage | Apple retail stores, customer service focus |
Both Apple Geniuses and Apple Technicians hold similar certifications and work in environments focused on Apple product repairs. Geniuses primarily focus on customer service and troubleshooting in Apple Stores, while Technicians often work in repair centers or authorized service providers, concentrating on hardware repairs and diagnostics. The roles are complementary, with Geniuses providing front-line support and Technicians handling technical repairs.
What is an Apple Genius?
An Apple Genius is a technical specialist who works at Apple retail stores, providing expert support and troubleshooting for Apple products such as iPhones, Macs, iPads, and more. They assist customers with diagnosing hardware and software issues, offer repairs, and provide advice on the best solutions for each situation. Apple Geniuses are trained by Apple and must have strong technical knowledge as well as excellent customer service skills. Their role is vital in ensuring a positive customer experience and helping users get the most out of their Apple devices.
How does an Apple Genius typically collaborate with other team members in the Apple Store?
As an Apple Genius, you will work closely with other Geniuses, Technical Specialists, and Sales Associates to deliver exceptional service and technical support to customers. Collaboration is essential for ensuring that complex issues are resolved efficiently and that customers have a seamless experience from troubleshooting to repair or replacement. Regular communication with the store management and training teams also helps you stay updated on the latest products and support protocols. This team-oriented environment encourages knowledge sharing and professional growth.
What are the key skills and qualifications needed to thrive as an Apple Genius, and why are they important?
To thrive as an Apple Genius, you need strong technical troubleshooting abilities, customer service experience, and a solid understanding of Apple products, typically supported by a high school diploma or equivalent. Familiarity with Apple diagnostic tools, repair software, and point-of-sale systems is essential. Excellent communication, patience, and problem-solving skills help you connect with customers and resolve their concerns effectively. These skills are crucial to ensuring customer satisfaction and maintaining Apple's high standards for service and support.
More about Apple Genius jobs
What cities are hiring for Apple Genius jobs? Cities with the most Apple Genius job openings:
What states have the most Apple Genius jobs? States with the most job openings for Apple Genius jobs include:
What job categories do people searching Apple Genius jobs look for? The top searched job categories for Apple Genius jobs are:
Apple rating
8.1
Based on 661 frontline employees who took The Breakroom Quiz
6th of 30 rated technology retailers
Job description
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work...As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store. ..A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.Serve as a Mentor, resource, and positive role model for Genius Bar team members. Support leadership in providing timely resolution to customer escalations.Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.Demonstrate Apple's values of inclusion and diversity in daily activities.
You should:Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.Have experience in retail or sales, or related work experience.Possess the visual inspection and fine motor skills to safely perform hardware repairs.Have experience troubleshooting hardware and software issues in a customer service environment.
You can:Demonstrate technical expertise of Apple products and services, including repairing devices.Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.Navigate customer service issues with care and strong interpersonal skills. Apply an action-oriented mindset and sense of motivation to do what's best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.Communicate effectively and tailor your communication style to different audiences.Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.Support and educate the broader team by sharing knowledge, experiences, and insights.Frequently handle, lift, and move merchandise safely.
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.Serve as a Mentor, resource, and positive role model for Genius Bar team members. Support leadership in providing timely resolution to customer escalations.Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.Demonstrate Apple's values of inclusion and diversity in daily activities.
You should:Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.Have experience in retail or sales, or related work experience.Possess the visual inspection and fine motor skills to safely perform hardware repairs.Have experience troubleshooting hardware and software issues in a customer service environment.
You can:Demonstrate technical expertise of Apple products and services, including repairing devices.Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.Navigate customer service issues with care and strong interpersonal skills. Apply an action-oriented mindset and sense of motivation to do what's best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.Communicate effectively and tailor your communication style to different audiences.Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.Support and educate the broader team by sharing knowledge, experiences, and insights.Frequently handle, lift, and move merchandise safely.
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976