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Anthem Customer Care Representative Jobs (NOW HIRING)

Oliver, Inc.

Customer Care Representative

Caledonia, MI · On-site

$15.25 - $21/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

Atlantic Group

Customer Care Representative

Lenexa, KS · On-site

$17/hr

Salary: $17.00 Job Overview - Customer Care Representative: Join our healthcare client as a Customer Care Representative in Lenexa, KS. In this contract role, you will be responsible for delivering ...

Oliver, Inc.

Customer Care Representative

Trevose, PA · On-site

$15 - $20.50/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

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Anthem Customer Care Representative information

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How much do anthem customer care representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for anthem customer care representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does an Anthem Customer Care Representative typically collaborate with other departments to resolve complex member issues?

As an Anthem Customer Care Representative, you’ll often work closely with departments such as claims, provider relations, and technical support to address member concerns. When an issue requires specialized knowledge or action outside your scope, you’ll escalate the case and coordinate with subject matter experts to ensure a timely and accurate resolution. This collaborative environment helps you learn about different functions within the company and enhances your problem-solving skills. Clear communication and detailed documentation are key to successful teamwork in this role.

What is the difference between Anthem Customer Care Representative vs Anthem Claims Processor?

AspectAnthem Customer Care RepresentativeAnthem Claims Processor
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; knowledge of claims processing
Work EnvironmentCall centers, customer service officesClaims departments, administrative offices
Employer & Industry UsageHealth insurance companies, customer supportHealth insurance companies, claims processing
Common Search & ComparisonCustomer service roles in health insuranceClaims processing roles in health insurance

Anthem Customer Care Representatives primarily handle customer inquiries and support, focusing on service and communication. In contrast, Anthem Claims Processors focus on reviewing and processing insurance claims. Both roles are essential in the health insurance industry and often work closely but differ in daily tasks and responsibilities.

What does an Anthem Customer Care Representative do?

An Anthem Customer Care Representative assists members with their health insurance inquiries, such as benefits, claims, billing, and coverage details. They act as the primary point of contact for customers, helping to resolve issues, answer questions, and provide guidance on using Anthem's services. Representatives also document interactions and ensure customer satisfaction while adhering to company policies and compliance requirements.

What are the key skills and qualifications needed to thrive as an Anthem Customer Care Representative, and why are they important?

To thrive as an Anthem Customer Care Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in basic computer systems are typically required. Patience, active listening, and a customer-focused attitude help you stand out in this role. These skills ensure efficient resolution of customer issues, high satisfaction rates, and contribute to the overall reputation and success of the organization.
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What cities are hiring for Anthem Customer Care Representative jobs? Cities with the most Anthem Customer Care Representative job openings:
What job categories do people searching Anthem Customer Care Representative jobs look for? The top searched job categories for Anthem Customer Care Representative jobs are:
Anthem Customer Care Representative jobs near you
Infographic showing various Anthem Customer Care Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Care Representative

Oliver Healthcare Packaging

Feasterville Trevose, PA • On-site

$15 - $20.50/hr

Other

Re-posted yesterday

Job description

Customer Care Representative
The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order management process ensuring the timely processing of orders and realistic delivery dates are confirmed. The Customer Care Representative will develop long term relationships with assigned customers and key stakeholders. This role will liaise between customers and cross functional internal teams to ensure the timely and successful delivery of orders according to customer needs.
Education:
- 4-year degree in Business related field, or comparable experience
Experience:
- 2 years of related customer service, sales or account management experience, or equivalent combination of education and experience
Interpersonal Skills:
- Customer Orientation - ability to focus on the changing needs and wants of the customer
- Strong teamwork and problem-solving skills
- The ability to develop, maintain and strengthen partnerships with others inside or outside the organization
- Able to work independently or as member of a team; must be organized and meet deadlines in stressful situations.
- Strong written and verbal communication skills
- Strong active listening skills
- Ability to maintain positive relationships within a team environment; working well with people across the organization to gather information, make decisions, and recommendations to drive improvement
- Ability to deal with a variety of interpersonal styles and personalities in an appropriate and diplomatic manner.
Technical Skills
- Strong Microsoft Office skills and experience with CRM, ERP and business applications
- Demonstrated ability to follow through on details and enter data into computers systems, CRM, ERP quickly and accurately
Other Skills
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent learning and presentation skills
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