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Answering Service Jobs in Silver Spring, MD (NOW HIRING)

1-800-PLUMBER

Customer Service Representative

Centreville, VA · On-site

$15.75 - $21.50/hr

Position Summary The Customer Service Representative (CSR) / Dispatcher is responsible for answering incoming calls, scheduling plumbing and HVAC service appointments, dispatching technicians ...

Pennrose

Assistant Property Manager

Baltimore, MD · On-site

$23 - $25/hr

Manages property's answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information * Notifies residents of all issues affecting their tenancy

Pennrose

Assistant Property Manager

Baltimore, MD

$23 - $25/hr

Manages property's answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information * Notifies residents of all issues affecting their tenancy

Pennrose

Assistant Property Manager

Baltimore, MD · On-site

$23 - $25/hr

Manages property's answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information * Notifies residents of all issues affecting their tenancy

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How much do answering service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for answering service in Silver Spring, MD is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $28.22 per hour, depending on experience, location, and employer.

What does an answering service do?

A typical day in an answering service involves answering incoming calls, taking messages, transferring calls to the appropriate contacts, and sometimes scheduling appointments or providing general information as instructed by clients. Team members often work in fast-paced environments, either in a call center or remotely, and are expected to follow scripts or guidelines tailored to each client. The role requires staying organized while handling a high volume of calls, multitasking between different software systems, and maintaining a calm and courteous demeanor at all times. Collaboration with supervisors and coworkers is common to resolve unique caller requests or issues and ensure a consistent, high-quality customer experience.

What are the key skills and qualifications needed to thrive in an answering service?

To thrive in an Answering Service role, strong verbal communication skills, active listening, and basic computer literacy are essential, with a high school diploma typically required. Familiarity with multi-line phone systems, call management software, and customer relationship management (CRM) tools is commonly beneficial. Exceptional patience, professionalism, and attention to detail help an individual excel in assisting callers efficiently. These skills are critical for ensuring that all inquiries are handled accurately and that clients and their customers receive prompt, courteous support.

What is an answering service?

An Answering Service job involves handling inbound calls on behalf of businesses, providing customer support, taking messages, scheduling appointments, and forwarding urgent calls. Agents ensure that no calls go unanswered, often working for medical offices, service providers, or corporate clients. This role requires strong communication skills, professionalism, and the ability to follow client-specific instructions.

What are the most commonly searched types of Answering Service jobs in Silver Spring, MD? The most popular types of Answering Service jobs in Silver Spring, MD are:
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Answering Service jobs near you
Infographic showing various Answering Service job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $49,378 per year, or $23.7 per hour.

Hospital Communications Operator PRN/CPT LHDCMC

Luminis Health

Lanham, MD • On-site

Full-time, Per diem

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Luminis Health rating

7.9

Company rating: 7.9 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

108th of 887 rated healthcare providers

Job description

Position Objective:

Hospital Communication Operators are responsible for all communications for Luminis Health and insure the smooth flow of internal and external telecommunication services for patients, providers and the community.  Telecommunication services incorporates telephone services, paging services, misecure message, answering service applications, voice mail applications, emergency code account, monitoring of emergency alarm systems, and foreign language assistance.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. Provides essential answering services for Luminis Health and non-Luminis Health Provider Offices, collecting and recording essential information and ensuring that the information is transmitted to the appropriate person; searching for undelivered messages, notifying answering service clients who may not have received them in a timely manner.
  2. Answer all calls within three rings.  Prioritizes calls, takes messages or page as appropriate; relays calls by making telephone connections; records information; transmits information to clients and staff as needed; Operating all feature/functions of the operator console to efficiently answer the incoming calls and process as appropriate.
  3. Utilizes the mass communication system to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, sending out overhead alerts/text blasts for codes, notifying the fire department or other municipality as directed.
  4. Utilizes Epic (or other databases) to appropriately access patient information to direct calls; provides routine and accurate information to the public in a helpful manner.
  5. Receives and processes requests for Ethic Consults and promptly relays the information to the person on call; posting "on call" schedules to the answering service accounts.

Educational/Experience Requirements:

Required Minimum Education. The minimum level of education for this position includes:

High School Diploma or equivalent required.

Required Minimum Experience:

Previous Infinity System or Call Manager knowledge/experience preferred.

Experience as a customer service representative preferred.

Required License/Certifications:

None required.

 Knowledge, Skills, Abilities:

The operator must have excellent verbal and written communication skills.

Familiarity with keyboard and computer; must type 35 wpm.

The operator must demonstrate good judgement and decision-making skills

The operator must be a team player

The staff maintains confidentiality on all matters relating to Luminis Health personnel, providers, patients according to policy.

Working Conditions, Equipment, Physical Demands:

Ability to rotate the day/evening and overnight shifts as scheduled.  Weekends and holidays are required.

Has the ability to work independently and organize work priorities.

Has the ability to work in close quarters for long periods

Routinely lifts objects less than 20 pounds.

There is reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Luminis Health Benefits Overview:

  • Medical, Dental, and Vision Insurance.
  • Retirement Plan w/employer contribution.
  • Paid Time Off.
  • Employee Tuition Assistance Benefits.
  • Employee Referral Bonus Program
  • Employer Paid Holidays, Disability, and Life/AD&D for full time employees
  • Wellness Programs/Employee Assistance Programs and more

What Luminis Health employees say

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