Ancillary Manager Jobs (NOW HIRING)

Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
The Truth is seeking enthusiastic, guest-focused Ancillary Crew Members to join our team. This part-time position plays an important role in enhancing the guest experience while supporting venue revenue through ancillary offerings, including the Vinyl Room, Fast Lane, Coat Check, and Seat Upgrades.
Working closely with the Ancillary Manager and Box Office team, Ancillary Crew Members will engage with guests, promote available offerings, and ensure a seamless experience from arrival through the end of the event. This is a great opportunity for someone who enjoys interacting with people, thrives in a fast-paced environment, and takes pride in delivering exceptional guest service.
WHAT THIS ROLE WILL DO

• Greet guests and answer questions about venue amenities and ancillary offerings
• Promote and sell available offerings, including Vinyl Room access, Fast Lane, Coat Check, and Seat Upgrades
• Process transactions accurately using the venue's point-of-sale system and maintain proper cash handling procedures
• Assist guests with ancillary purchases and provide excellent customer service throughout the event
• Assist with set-up and breakdown of ancillary locations, signage, and equipment as needed
• Work closely with the Ancillary Manager and Box Office team to communicate show-specific offerings
• Help maintain clean, organized, and welcoming ancillary spaces throughout the event
• Fosters positive experiences for guests, staff, and other stakeholders in a manner that establishes the venue as a safe, enjoyable, and supportive environment

WHAT THIS PERSON WILL BRING

• Passion for providing exceptional guest service in a fast-paced environment
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Cash handling or retail experience preferred
• Must be at least 18 years of age
• Ability to stand for extended periods and lift up to 25 pounds
• Availability to work evenings, weekends, and holidays based on the event schedule

EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.