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Amex Concierge Jobs (NOW HIRING)

Collabera

On Boarding Concierge

Phoenix, AZ · On-site

$15.50 - $19.75/hr

The On boarding Concierge service provides a single point of contact for on boarding a new ... face of Amex to new hires after offer acceptance 2. Manage ITSC and Ariba requests for new ...

Collabera

On boarding Case Manager

Phoenix, AZ · On-site

The On boarding Concierge service provides a single point of contact for on boarding a new ... Amex Ability to think broadly and participate in creating a unique service for American Express ...

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How much do amex concierge jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for amex concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is an Amex Concierge?

Amex Concierges are customer service professionals employed by American Express to assist cardholders with a variety of personal and travel-related requests. They can help with booking travel, securing hard-to-get restaurant reservations or event tickets, arranging gifts, and providing recommendations. This complimentary service is typically available to certain premium American Express cardholders, such as those with Platinum or Centurion cards. Amex Concierges aim to provide personalized, high-touch service to enhance the overall cardholder experience.

What are the key skills and qualifications needed to thrive as an Amex Concierge?

To thrive as an Amex Concierge, you need strong customer service expertise, problem-solving abilities, and experience in hospitality or client relations, usually supported by a high school diploma or higher. Familiarity with CRM systems, reservation platforms, and travel booking tools is typically required. Excellent communication, discretion, and adaptability set top performers apart when handling diverse and high-value client requests. These skills ensure personalized, high-quality service that meets the expectations of premium cardmembers and strengthens brand loyalty.

What are some common challenges faced by Amex Concierge specialists, and how can they be addressed?

Amex Concierge specialists often face the challenge of managing multiple high-priority requests simultaneously, ranging from travel arrangements to exclusive event access. Balancing swift response times with exceptional service quality requires strong organizational skills and attention to detail. Effective communication and leveraging company resources, such as internal databases and vendor relationships, are crucial for resolving complex or time-sensitive requests. Regular training and teamwork help specialists stay updated on available services and best practices, enabling them to deliver outstanding experiences to card members.

What is the difference between Amex Concierge vs Hotel Concierge?

AspectAmex ConciergeHotel Concierge
CredentialsTypically no formal certifications required; customer service experience preferredOften hotel-specific training; customer service and hospitality certifications beneficial
Work EnvironmentCorporate setting, serving high-net-worth clients globallyHotel lobby or guest services area, serving hotel guests locally
Employer & IndustryAmerican Express, financial and travel servicesHotels, hospitality industry
Primary FocusProviding personalized travel, dining, and lifestyle assistanceAssisting hotel guests with local recommendations, reservations, and services

While both roles focus on customer service and personalized assistance, Amex Concierge operates within a corporate, global context serving high-net-worth clients, whereas Hotel Concierges work within hotels, primarily assisting guests during their stay. The skills overlap include customer service, communication, and problem-solving, but the environments and specific responsibilities differ.

What can an Amex Concierge do?

An Amex Concierge provides personalized assistance to cardholders by helping with travel arrangements, restaurant reservations, event tickets, and other lifestyle services. They utilize industry knowledge and communication skills to fulfill requests efficiently and may work during extended hours to accommodate client needs.
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Amex Concierge jobs near you
Infographic showing various Amex Concierge job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 71% Full Time, 16% Part Time, and 11% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

On Boarding Concierge

Phoenix, AZ • On-site

Collabera
IT Services • 5 - 10K employees
Learn more about Collaberaexternal

$15.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Company Description

About Collabera:
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey
http://www.collabera.com/about_us/accolades.jsp
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

The On boarding Concierge service provides a single point of contact for on boarding a new Technology Employee thereby enabling both hiring leaders and new employees to focus on core development activities. 


The On boarding Case Managers will coordinate the following: 

1. Provide first contact and be the face of Amex to new hires after offer acceptance 

2. Manage ITSC and Ariba requests for new equipment 

3. Oversee ordering IDs 

4. Collaborate on laptop configuration & installation

5. Address any questions from new employees regarding American Express including benefits, payroll, development tools, etc. 


Requirements for On boarding Concierge Contractors:

Exceptional written and verbal communication skills 

High degree of collaboration and partnership 

Ability to analyze complex issues and resolve issues lacking clear ownership 

Strong customer service mindset with ability to remain poised through challenging situations 

Excellent project management documentation, tracking, and follow-up skills 

Knowledge of American Express tools and knowledge of Technology tools a plus 

Background in technology/engineering to be able to interpret/anticipate needs 

Process improvement experience and ability to drive and measure improvement 

Strategic ability to recommend/change process to maximize value to Amex 

Ability to think broadly and participate in creating a unique service for American Express employees


Qualifications

1. Provide first contact and be the face of Amex to new hires after offer acceptance 

2. Manage ITSC and Ariba requests for new equipment 

3. Oversee ordering IDs 

4. Collaborate on laptop configuration & installation

5. Address any questions from new employees regarding American Express including benefits, payroll, development tools, etc.

Additional Information
  • Managers are looking to hire someone ASAP
Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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