American Virtual Jobs (NOW HIRING)

CORPAY Virtual Career Fair

Now Hiring: Customer Retention and Account Management Specialist Positions

What We Need

Corpay is hosting an Invite Only Virtual Career Fair on June 2, and June 3, 2026 from 8:00 am cst to 2:00 pm cst. This exclusive Invite-Only Event is designed for high-performing professionals and qualified candidates seeking exciting new opportunities. This curated event will connect selected attendees with hiring leaders, recruiters, and industry professionals. These positions are located onsite at our Brentwood, TN location. In this role, you will provide excellent customer experience, assist with customer inquiries to help resolve immediate need. We are looking for enthusiastic individuals who possess strong high volume customer service, client support, retention, and administrative skills with a collaborative spirit to represent their respective organizations effectively.

What to Expect:

• Direct access to hiring managers
• Networking with industry professionals
• Career advancement opportunities
• Virtual interviews and meaningful conversations
• Insight into current and upcoming roles

Event Qualifications & Details:

• Attendance is limited and based on qualifications and experience.
• To be considered for an invitation, please submit your resume/application.
• Selected candidates will receive event details and confirmation via email.

Fleet Advisor for our NA Fuel Division. In this role, you will support all customer needs by handling day-to-day client inquiries via inbound and outbound calls, emails, and other communication channels. Client loyalty is the primary focus and measure of success. Creating reliable customer experience by anticipating client needs, resolving issues quickly, and maximizing the value of Corpay products and services. Serving as the client advocate and single point of contact for complex issues, while recommending best practices, cross-selling opportunities, and collaborating with internal teams to drive loyalty. You will report to the Supervisor of Account Management.

Compensation: An estimate of the minimum and maximum salary range is $19.00 - $23.00 an hour + quarterly incentives up to $1,500 per quarter.

Role Responsibilities 

The responsibilities of the role will include: 

• Creating and maintaining client loyalty across diverse customer needs and roles.
• Handling Corpay-specific products, systems, and processes with expertise.
• Resolving customer issues and inquiries through one-call resolution with full accountability.
• Demonstrating tenacity in troubleshooting and ensuring a seamless customer experience.
• Contacting clients proactively to prevent service disruptions and resolve issues quickly.
• Conducting planned and unplanned outreach to support client experience and loyalty.
• Training customers by phone or web to implement products or onboard new users.
• Researching and resolving credit-related issues, including billing, reconciliation, and write-offs.

 Qualifications & Skills 

• High school diploma: some college preferred
• 2+ years of customer service and client support experience
• Reliable, adaptable, and quick to learn new systems and products
• Skilled in issue resolution, account management, and proactive problem-solving
• Strong customer care with empathy and focus on client satisfaction
• Proficient with basic computer applications

Key Account Manager within our North American Trucking division. In this role, you will serve as the primary client services contact that is responsible for supporting retention, client satisfaction and issue resolution for your assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Managers are assigned a portfolio of customers and are responsible for understanding and resolving issues pertaining to products and services utilized by the client. You will report directly to the Account Manager supervisor and regularly collaborate with various departments.

Compensation: An estimate of the minimum and maximum salary range is $50,000 – $55,000 + monthly incentives up to $1,100 per month.

Role Responsibilities

The responsibilities of the role will include:

• Acting as the main liaison for assigned clients, providing responsive and thorough account support, problem resolution, and data analysis
• Handling inbound communication (email and phone) from clients with professionalism and urgency
• Developing and implementing a strategic growth plan for your clients based on contract specifications, client needs, and operational considerations
• Leading regular check-ins and scheduled calls to review performance, provide updates, and conduct training and education sessions as necessary
• Making recommendations or advocating on behalf of the customer regarding account changes, financial or transactional accommodation, or ongoing support needs
• Anticipating client needs and proactively presenting service solutions to ensure continued satisfaction and retention
• Ensuring client retention and satisfaction through consistent engagement and high-quality service delivery
• Troubleshooting client issues to determine root cause and coordinate resolution across system, training, or configuration areas

Qualifications & Skills

• Minimum 4 years of call center or customer service experience required
• Prior experience in account management or client-facing roles preferred
• Comfortable managing a high-volume client base while maintaining personalized service
• High School diploma or GED required; Bachelor's Degree or equivalent work experience preferred
• Proficiency in Microsoft Office suite; familiarity with Salesforce is a plus
• Strong communication, problem-solving, and organizational skills are essential
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner