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American Home Shield Jobs (NOW HIRING)

National Platinum Service

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National Platinum Service

Knoxville, TN · On-site

$60K - $80K/yr

Asurion * American Home Shield If you are an experienced appliance technician looking for consistent work opportunities with a growing company, we would like to hear from you. **Service Area:

Frontdoor, Inc.

Sr. Software Engineer (Remote)

$125K - $165K/yr

American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems ...

frontdoor, Inc.

Sr. Software Engineer (Remote)

$125K - $165K/yr

American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems ...

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How much do american home shield jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for american home shield in the United States is $20.62, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.08 per hour, depending on experience, location, and employer.

What is an American Home Shield job?

An American Home Shield job typically involves working for a leading home warranty company that provides protection plans for homeowners. Employees may work in customer service, claims processing, sales, or technical support to assist customers with their home warranty needs. Roles can include handling service requests, coordinating repairs with contractors, and ensuring customer satisfaction. The company offers opportunities for professional growth in a fast-paced, customer-focused environment.

What are the key skills and qualifications needed to thrive in the American Home Shield position, and why are they important?

To succeed at American Home Shield, especially in roles such as Claims Representative or Customer Service Specialist, one must have a strong understanding of home warranty processes, insurance principles, and excellent customer service skills, often supported by prior experience in property management or claims administration. Familiarity with CRM software, claims management systems, and basic Microsoft Office applications is usually required. Exceptional communication, problem-solving, and organizational skills distinguish top performers in these positions. These competencies are vital for efficiently handling customer inquiries, resolving issues, and ensuring client satisfaction in a fast-paced environment.

What does a typical day look like for a Customer Service Representative at American Home Shield?

A typical day involves responding to customer inquiries via phone, email, or chat, processing service requests, and coordinating with contractors to address customer needs. You will spend much of your time reviewing claim details, updating records in the company's systems, and troubleshooting homeowner issues related to covered appliances and systems. Collaboration with fellow team members and contractors is essential to ensure timely service and resolve escalations. The role offers variety in daily tasks and provides the opportunity to develop customer relations and problem-solving skills, which can lead to advancement in customer support or claim management roles within the company.

More about American Home Shield jobs
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American Home Shield jobs near you
Infographic showing various American Home Shield job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $42,886 per year, or $20.6 per hour.

Member Resolution Associate/Retention - 100% Remote

Front Door LLC

Remote

$16.63/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Job description

Overview
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .
Responsibilities
Summary: ** **
As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve customer dissatisfaction. You are responsible for Communicating and reinforcing the value and benefits of products and services.
Responsibilities: ** **
  • Responds to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter).
  • Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction.
  • Investigates, researches, and adapts solutions where possible to meet the customer's needs and retain the customer.
  • Communicates and reinforces the value and benefits of products and services to customers.
  • Analyzes customer product and/or service plans to determine potential price concessions.
  • Maintains an acceptable customer retention percent rate while following policy and procedural guidelines.
  • Maintains general knowledge and awareness of marketing campaigns and offers for use in retaining customers (e.g., product conversion).
  • Tracks customer feedback and provides to management.
  • May assume other duties as applied.
Qualifications
Minimum Education, Licensure and Professional Certification requirements: High school diploma or general education degree (GED) required
Minimum Experience required: 3+ years of customer service experience and/or training required
Required Skills: ** **
  • Must have internet access with minimum 4.6Mbps upload/download speeds
  • Customer service and conflict resolution skills
  • Written and verbal communication skills, including influencing and persuading
  • Knowledge of and ability to apply contractual terms and concepts
  • Knowledge of policies and procedures
  • Computer skills (Microsoft Word, Excel, Outlook)
  • Attention to detail
  • Analytical skills
  • Organizational and time management skills
Preferred Skills: ** **
  • Empathy - true empathy exhibited while on the job in this role builds authenticity and positive rapport with worried, uncertain, and irate customers.
  • Organization - Varied organizational skills like notetaking, time management, and prioritizing help agents handle daily workloads.
  • Leads conversations with positivity and control - leads members to identified outcome and controls the conversation in a positive fashion.

Other/State Specific
This role pays $16.63/hour plus job based incentive , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.
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ID 2026-4119
Category Customer Service/Support
Type Full Time
Company AHS American Home Shield Corp

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