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American Express Merchant Services Jobs (NOW HIRING)

American Express

Manager - Risk Management

Phoenix, AZ · On-site

$89K - $150K/yr

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express ...

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How much do american express merchant services jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for american express merchant services in the United States is $22.27, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What is American Express Merchant Services?

American Express Merchant Services refers to the suite of payment solutions and support provided by American Express to businesses that accept Amex cards. These services enable merchants to process American Express credit and debit card transactions, access detailed reporting, and receive customer support. In addition, merchants can benefit from marketing programs, fraud protection tools, and resources designed to help manage and grow their business. By partnering with American Express, merchants can attract loyal cardmembers and provide a seamless payment experience.

What are the key skills and qualifications needed to thrive in American Express Merchant Services?

To thrive in American Express Merchant Services, you need a strong background in sales, customer relationship management, and knowledge of payment processing, typically supported by experience in financial services or business development. Familiarity with CRM platforms like Salesforce, merchant onboarding systems, and payment technologies is essential. Excellent communication, negotiation, and problem-solving skills help build trust and foster long-term client partnerships. These skills are crucial for driving revenue growth, ensuring client satisfaction, and navigating the competitive payments industry.

What are some common challenges faced by professionals in American Express Merchant Services, and how can they be addressed?

Professionals in American Express Merchant Services often encounter challenges such as managing diverse merchant expectations, staying up-to-date with evolving payment technologies, and ensuring seamless integration with clients' existing systems. To address these challenges, it's important to maintain open communication with merchants, actively participate in ongoing training, and collaborate closely with technical and support teams. Embracing a customer-centric mindset and leveraging available resources can help overcome obstacles and deliver exceptional service.

What is the difference between American Express Merchant Services vs Payment Processor?

AspectAmerican Express Merchant ServicesPayment Processor
Primary RoleProvides merchant account services, payment solutions, and customer support for American Express card transactionsFacilitates electronic payment transactions between merchants, banks, and card networks
CredentialsRequires merchant account setup, compliance with card network standardsRequires PCI compliance, integration with payment gateways
Work EnvironmentCustomer service, sales, technical support within financial servicesTechnical, operational, and support roles in payment processing companies
Industry UsageUsed by merchants accepting American Express cardsUsed by merchants accepting various electronic payments

American Express Merchant Services focuses on providing specific merchant account solutions for American Express cardholders, while Payment Processors handle the technical and operational aspects of processing electronic payments across multiple card networks. Both roles are essential in the payment ecosystem but serve different functions within the industry.

What cities are hiring for American Express Merchant Services jobs?

Cities with the most American Express Merchant Services job openings:

What states have the most American Express Merchant Services jobs?

States with the most job openings for American Express Merchant Services jobs include:

What job categories do people searching American Express Merchant Services jobs look for?

The top searched job categories for American Express Merchant Services jobs are:

American Express Merchant Services jobs near you
Infographic showing various American Express Merchant Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,316 per year, or $22.3 per hour.

Manager - Risk Management

American Express

Phoenix, AZ • On-site

$89K - $150K/yr

Full-time

Posted 5 days ago

American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

25th of 151 rated financial services

Job description


The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company's payment network.
The role of the Global Merchant & Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express' revenue and Merchant Pricing strategies play a key role in driving financial performance.
This role sits within Pricing Infrastructure & Business Operations team, which drives pricing agility, compliance, and operational excellence through end-to-end platform ownership, governance, and in embedded Pricing Center of Excellence.
Responsibilities
  • Manage projects with the ability to develop plans and timelines, analyze data, manage stakeholders, escalate and clear roadblocks, track and execute workstreams.
  • Collaborate with Servicing, Client Management and Regional Pricing teams to review Pricing related processes, identify gaps, assess root causes, and advise on recommended solutions.
  • Partner with Controls Management and Regional Pricing teams to identify pricing errors, propose and implement controls while also providing meaningful reporting to Pricing leadership.
  • Coordinate Issue Event framework processes, including reviewing gaps, initiating issues/events, gathering milestone support, monitoring progress, and preparing reports.
  • Identify both process and system/tool improvement opportunities to drive greater efficiency and ensure all key processes and procedures are well-documented.

Qualifications
  • 4+ years of experience in project/program management with a focus on process improvement, root cause analysis, and driving large-scale cross-functional initiatives.
  • Strong analytical skills with the ability to assess complex processes, identify inefficiencies, and implement effective solutions.
  • High proficiency in Microsoft Office (Excel, PowerPoint, Outlook).
  • Exceptional communication skills (oral and written), with proven executive presence and ability to influence at all levels.
  • Strategic thinker and creative problem solver with a transformative mindset and strong attention to detail.
  • Demonstrated ability to balance multiple priorities, manage offshore collaboration, and adapt in a fast-paced environment.
  • Bachelor's degree is required.
  • Merchant experience is a plus.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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