American Express Merchant Services Jobs (NOW HIRING)

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company's payment network and manages bank partnerships globally.

GMNS is looking for an experienced Manager- Financial Crimes focused on ensuring risk and control management is embedded in the day-to-day operations of our organization. This first-line role will involve extensive collaboration with partners across business units, functional areas, and geographies.  This role will lead the execution of financial crime risk management within the business unit and is accountable for ensuring the business maintains a strong control environment to prevent, detect, and respond to financial crimes-including anti-money laundering (AML), sanctions, fraud, and anti-bribery and corruption (ABC). The ideal candidate brings deep subject matter expertise and a pragmatic, partnership-driven approach to risk management.

The Manager-Financial Crimes will:

• Consult on the design and implementation of controls tailored to specialized risk areas including Financial Crime and Compliance, with input in broader areas of operational risk 
• Ensure all activities & guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams
• Comply with enterprise policies and programs pertaining to specific risk types (e.g., Conduct Risk Management policy), and support with design/ enhancement of BU procedures /standards 
• Maintain awareness and understanding of emerging trends, best practices, and regulatory updates relevant to operational risks and share this with BU process owners
• Support with the design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GMNS 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Required:

• 3+ years of experience in AML, financial crimes compliance, fraud risk, or business risk roles within a financial institution.
• Strong understanding of BSA/AML, OFAC, and anti-bribery and corruption regulations.
• Proven ability to assess risk, implement controls, and collaborate across functions.

Preferred:

• Bachelor's degree in finance, criminal justice, business administration, or a related field.
• CAMS, CFE, or similar professional certification.
• Experience working in a first line of defense or business control function.
• Familiarity with customer risk rating, transaction monitoring, and suspicious activity reporting processes.

Skills & Competencies:

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Sound judgment and decision-making under pressure.
• Ability to influence and educate business partners on risk concepts.
• Skilled in project management and working in a matrixed organization.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

• Develop and maintain financial crimes risk assessments and controls aligned with enterprise policy and regulatory expectations.
• Partner with business leadership to embed financial crime risk management into day-to-day operations, new product development, and client onboarding.
• Lead or support investigations of suspicious activity, coordinating with AML and fraud investigation teams.
• Monitor and report on financial crimes risk indicators, emerging threats, and control effectiveness to business and risk leadership.
• Escalate and remediate control issues or potential violations in partnership with compliance, legal, and audit functions.
• Support internal and regulatory exams, audits, and inquiries related to financial crimes.
• Coordinate financial crimes training and awareness programs for front-line staff.
• Maintain detailed documentation and records to demonstrate compliance with regulatory and internal standards.