... legal, support, etc.). • Define and size segments, identify and engage key customers, and ... Understand the technical requirements of our customers and work closely with the internal ...
... legal, support, etc.). • Define and size segments, identify and engage key customers, and ... Understand the technical requirements of our customers and work closely with the internal ...
Do you like helping customers implement innovative cloud computing solutions and solve technical ... When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Do you like helping customers implement innovative cloud computing solutions and solve technical ... When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Do you like helping customers implement innovative cloud computing solutions and solve technical ... When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Do you like helping customers implement innovative cloud computing solutions and solve technical ... When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Do you like helping customers implement innovative cloud computing solutions and solve technical ... When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Do you like helping customers implement innovative cloud computing solutions and solve technical ... When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Sr. Product Design Engineer, LV Power Distribution, Data Center Engineering, Electrical Products ...
Amazon Web Services is hiring a Sr Product Design Engineer for the Electrical Products and Services ... provide technical support for information requests prior to, and during manufacturing phases ...
Sr. Product Design Engineer, LV Power Distribution, Data Center Engineering, Electrical Products ...
Amazon Web Services is hiring a Sr Product Design Engineer for the Electrical Products and Services ... provide technical support for information requests prior to, and during manufacturing phases ...
Sr. Product Design Engineer, LV Power Distribution, Data Center Engineering, Electrical Products ...
Herndon, VA · On-site
Amazon Web Services is hiring a Sr Product Design Engineer for the Electrical Products and Services ... provide technical support for information requests prior to, and during manufacturing phases ...
Sr. Product Design Engineer, LV Power Distribution, Data Center Engineering, Electrical Products ...
Herndon, VA · On-site
Amazon Web Services is hiring a Sr Product Design Engineer for the Electrical Products and Services ... provide technical support for information requests prior to, and during manufacturing phases ...
Do you like helping customers implement innovative cloud computing solutions and solve technical ... When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Do you like helping customers implement innovative cloud computing solutions and solve technical ... When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS ... re looking for a Technical Account Manager (TAM) to support our customers' creative and ...
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS ... re looking for a Technical Account Manager (TAM) to support our customers' creative and ...
International Contracts Mgr, Amazon Leo
Arlington, VA · On-site
$102K - $136K/yr
The International Contracts Manager supports the Amazon Leo for Government team focusing on ... technical challenges, with the ability to build and convey compelling international contract ...
International Contracts Mgr, Amazon Leo
Arlington, VA · On-site
$102K - $136K/yr
The International Contracts Manager supports the Amazon Leo for Government team focusing on ... technical challenges, with the ability to build and convey compelling international contract ...
Sr. Product Design Engineer, LV Power Distribution, Data Center Engineering, Electrical Products and
Herndon, VA · On-site
$110K - $144K/yr
Amazon Web Services is hiring a Sr. Product Design Engineer for the Electrical Products and ... provide technical support for information requests prior to, and during manufacturing phases ...
Sr. Product Design Engineer, LV Power Distribution, Data Center Engineering, Electrical Products and
Herndon, VA · On-site
$110K - $144K/yr
Amazon Web Services is hiring a Sr. Product Design Engineer for the Electrical Products and ... provide technical support for information requests prior to, and during manufacturing phases ...
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS ... re looking for a Technical Account Manager (TAM) to support our customers' creative and ...
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS ... re looking for a Technical Account Manager (TAM) to support our customers' creative and ...
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS ... At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our ...
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS ... At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our ...
ACTI combines technical expertise, strategic analysis, and advanced tooling to identify emerging ... When we feel supported in the workplace and at home, there's nothing we can't achieve.
ACTI combines technical expertise, strategic analysis, and advanced tooling to identify emerging ... When we feel supported in the workplace and at home, there's nothing we can't achieve.
ACTI combines technical expertise, strategic analysis, and advanced tooling to identify emerging ... When we feel supported in the workplace and at home, there's nothing we can't achieve.
ACTI combines technical expertise, strategic analysis, and advanced tooling to identify emerging ... When we feel supported in the workplace and at home, there's nothing we can't achieve.
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS ... At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our ...
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS ... At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our ...
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS ... At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our ...
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS ... At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our ...
... At Amazon you will be responsible for working on multi-million-dollar designs that support our ... provide technical support for information requests prior to, and during manufacturing phases ...
... At Amazon you will be responsible for working on multi-million-dollar designs that support our ... provide technical support for information requests prior to, and during manufacturing phases ...
Sr. Product Design Engineer, Data Center Engineering, Electrical Products and Services
Herndon, VA · On-site
At Amazon you will be responsible for working on multi-million-dollar designs that support our ... provide technical support for information requests prior to, and during manufacturing phases ...
Sr. Product Design Engineer, Data Center Engineering, Electrical Products and Services
Herndon, VA · On-site
At Amazon you will be responsible for working on multi-million-dollar designs that support our ... provide technical support for information requests prior to, and during manufacturing phases ...
You will own the technical direction, delivery, and operational health of these services and/or ... supported in the workplace and at home, there's nothing we can't achieve.
New
You will own the technical direction, delivery, and operational health of these services and/or ... supported in the workplace and at home, there's nothing we can't achieve.
New
Sr. Electrical Engineer, Data Center Engineering
$110K - $144K/yr
At Amazon we highly support continued learning opportunities and focus on continued employee ... technical support for information requests prior to, and during construction phases. - Work with ...
Sr. Electrical Engineer, Data Center Engineering
$110K - $144K/yr
At Amazon we highly support continued learning opportunities and focus on continued employee ... technical support for information requests prior to, and during construction phases. - Work with ...
Amazon Technical Support information
What are the key skills and qualifications needed to thrive as an Amazon Technical Support specialist?
To thrive as an Amazon Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of Amazon products and services, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These skills and qualities ensure efficient resolution of technical issues and contribute to high customer satisfaction.
What does an Amazon Technical Support specialist do?
An Amazon Technical Support specialist assists customers and employees with troubleshooting technical issues related to Amazon's products and services. This can include resolving problems with Amazon devices like Kindle, Echo, or Fire TV, as well as addressing software, account, and connectivity issues. They use a combination of technical knowledge and customer service skills to guide users through solutions, escalate complex problems, and ensure a positive support experience. Their role is essential in maintaining customer satisfaction and the smooth operation of Amazon's technical ecosystem.
What is the difference between Amazon Technical Support vs Amazon Customer Service Representative?
| Aspect | Amazon Technical Support | Amazon Customer Service Representative |
|---|---|---|
| Required Skills | Technical troubleshooting, software/hardware knowledge, problem-solving | Customer service skills, communication, issue resolution |
| Work Environment | Remote or on-site, technical support centers | Remote or call centers, customer interaction |
| Certifications | Optional technical certifications (e.g., CompTIA) | Customer service training, communication skills |
| Job Focus | Diagnosing and fixing technical issues | Assisting with orders, returns, account issues |
Amazon Technical Support roles focus on resolving technical problems related to Amazon products and services, requiring technical knowledge and troubleshooting skills. In contrast, Amazon Customer Service Representatives handle general customer inquiries, order issues, and account support, emphasizing communication and customer service skills. Both roles may be remote or on-site and serve different but complementary functions within Amazon's support ecosystem.
What are some common challenges faced by Amazon Technical Support specialists, and how can they be addressed?
Amazon Technical Support specialists often encounter challenges such as troubleshooting complex technical issues, balancing high call volumes, and adapting to rapidly changing products and services. To address these, specialists are encouraged to leverage Amazon's comprehensive knowledge bases and collaborate closely with cross-functional teams, such as engineering and product support. Continuous learning and effective communication with both customers and internal teams are key to overcoming these challenges and providing excellent customer service.
What are popular job titles related to Amazon Technical Support jobs in Virginia?
For Amazon Technical Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Amazon Technical Support jobs in Virginia look for?
The top searched job categories for Amazon Technical Support jobs in Virginia are:
What cities in Virginia are hiring for Amazon Technical Support jobs?
Cities in Virginia with the most Amazon Technical Support job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 12 days ago
Amazon rating
7.4
Based on 7,091 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Come be a part of a rapidly expanding $35B global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
Key job responsibilities
• Define and execute on a contracted spend market development plan and ensure it's in line with the Amazon Business strategic direction, in partnership with key internal stakeholders (e.g. sales teams, service teams, marketing, partner team, contracts, legal, support, etc.).
• Define and size segments, identify and engage key customers, and identify and engage key partners including defense contractors and system integrators to formulate deal strategy.
• Support business development pipeline by engaging with key prospects and partners.
• Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings to meet customer mission requirements.
• Understand the use of Salesforce.com and other internal Amazon systems.
• Present business reviews to the senior management team regarding progress and roadblocks to expanding planned/contracted/RFX spend across the Federal market.
A day in the life
In this role, you will identify opportunities for US Federal customers and their contractor community to adopt Amazon Business as a capability that promotes competition with every purchase, and highlight credentialed (small, women owned, veteran, AbilityOne, etc.) sellers and their products. Daily focus will be on identifying opportunities and driving pipeline with both the US Federal Program and Prime Contractors and their sub-contractors.
BASIC QUALIFICATIONS
- 5+ years of developing, negotiating and executing business agreements experience
- 5+ years of professional or military experience
- 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience explaining complex technical concepts to various business and technical audiences
- Experience presenting to both technical and non-technical executive audiences
PREFERRED QUALIFICATIONS
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- Experience developing, leading, negotiating and executing corporate and/or business transactions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 147,900.00 - 200,100.00 USD annually
Key job responsibilities
• Define and execute on a contracted spend market development plan and ensure it's in line with the Amazon Business strategic direction, in partnership with key internal stakeholders (e.g. sales teams, service teams, marketing, partner team, contracts, legal, support, etc.).
• Define and size segments, identify and engage key customers, and identify and engage key partners including defense contractors and system integrators to formulate deal strategy.
• Support business development pipeline by engaging with key prospects and partners.
• Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings to meet customer mission requirements.
• Understand the use of Salesforce.com and other internal Amazon systems.
• Present business reviews to the senior management team regarding progress and roadblocks to expanding planned/contracted/RFX spend across the Federal market.
A day in the life
In this role, you will identify opportunities for US Federal customers and their contractor community to adopt Amazon Business as a capability that promotes competition with every purchase, and highlight credentialed (small, women owned, veteran, AbilityOne, etc.) sellers and their products. Daily focus will be on identifying opportunities and driving pipeline with both the US Federal Program and Prime Contractors and their sub-contractors.
BASIC QUALIFICATIONS
- 5+ years of developing, negotiating and executing business agreements experience
- 5+ years of professional or military experience
- 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience explaining complex technical concepts to various business and technical audiences
- Experience presenting to both technical and non-technical executive audiences
PREFERRED QUALIFICATIONS
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- Experience developing, leading, negotiating and executing corporate and/or business transactions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 147,900.00 - 200,100.00 USD annually
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US