Amazon Technical Support Jobs in Virginia (NOW HIRING)

As a Senior Technical Program Manager in the Amazon Cyber Threat Intelligence organization, you will be a critical part of an organization focused on influencing the security culture within Amazon. Amazon Cyber Threat Intelligence is responsible for understanding threat actors and how their techniques are being used against Amazon's businesses. You will support and enhance the daily operations of our program by identifying, planning, and executing strategic improvement projects spanning multiple teams. You will apply your knowledge of project management and the threat intelligence lifecycle to deliver automation efforts that scale intelligence for Amazon, coordinate intelligence sharing across teams, and implement improvements and efficiencies across the organization. You will identify future opportunities for improvement through implementing and analyzing quantitative metrics around program functions. You will help the team develop repeatable processes that improve program capabilities and project execution. You will be a crucial element for both our threat intelligence team and for larger intelligence priorities across Amazon ensuring the continued safety and security of our customers.
This position requires that the candidate selected be a US Citizen.
Key job responsibilities
The successful candidate will work as a leader in a team of talented security professionals. You will be responsible for program management across ACTI's customer experience initiatives, data governance, metrics and reporting, and the operational rhythm of business activities. You will own the customer feedback cycle, coordinate cross-team goals and priorities, and ensure that analyst requirements are effectively translated into actionable engineering roadmap items. You will have a strong mix of program management expertise, customer obsession, security fundamentals, and experience working with intelligence or security operations teams. We are looking for TPMs who excel at solving ambiguous problems, removing obstacles, and driving alignment across diverse stakeholders. You will design and implement processes, drive metrics-based improvements, and work with analysts, engineers, and customer teams to develop innovative solutions to complex organizational challenges. You will be able to prioritize well, communicate clearly, and have a consistent track record of delivery. You are proactive in removing roadblocks and can handle multiple competing priorities in a fast-paced environment. You will influence diverse teams, effectively rally support for your initiatives, and help technical and analytical teams create simple solutions to meet customer goals. You can handle business escalations with a data-driven approach to build trust with analysts, engineers, and senior leaders.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
BASIC QUALIFICATIONS
- 5+ years of technical product or program management experience
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- 5+ years of analytical, quantitative, communication, and presentations experience
- 2+ years of IT Security experience
PREFERRED QUALIFICATIONS
- 5+ years of IT Security experience
- Experience developing and executing/delivering product and technical roadmaps influencing internal and external stakeholders
- Experience running user trials, beta, field testing or collecting customer feedback
- 5+ years of working directly with security operations, intelligence analysis, or customer-facing security teams
- Experience with Cyber Threat Intelligence operations or platforms
- Experience with data governance, data modeling, or data quality initiatives
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MD, Annapolis Junction - 148,700.00 - 201,200.00 USD annually
USA, NY, New York - 163,600.00 - 221,300.00 USD annually
USA, TX, Austin - 148,700.00 - 201,200.00 USD annually
USA, VA, Arlington - 148,700.00 - 201,200.00 USD annually
USA, VA, Herndon - 148,700.00 - 201,200.00 USD annually
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually