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Amazon Support Engineer Jobs in Seattle, WA (NOW HIRING)

PactFi

Client Support Engineer

Seattle, WA · On-site

About the Job We\'re seeking a Client Support Engineer to drive technical execution across the end ... Business technology expertise working across vendor systems (Pendo, Amazon Redshift, Intercom)

PactFi

Client Support Engineer

Seattle, WA · On-site +1

$130K - $150K/yr

About the Job We're seeking a Client Support Engineer to drive technical execution across the end ... Business technology expertise working across vendor systems (Pendo, Amazon Redshift, Intercom)

PactFi

Client Support Engineer

Seattle, WA · Remote

$130K - $150K/yr

About the Job We're seeking a Client Support Engineer to drive technical execution across the end ... Business technology expertise working across vendor systems (Pendo, Amazon Redshift, Intercom)

Amazon

Executive Support Eng II (RED)

Seattle, WA · On-site

Executive Support Engineers work with Amazon Senior Leadership teams to support their IT needs. Our customers need timely, accurate, and professional support to minimize downtime and disruption. A ...

Amazon

Executive Support Eng II (RED)

Seattle, WA · On-site

Executive Support Engineers work with Amazon Senior Leadership teams to support their IT needs. Our customers need timely, accurate, and professional support to minimize downtime and disruption. A ...

Amazon

Executive Support Eng II (RED)

Seattle, WA · On-site

Executive Support Engineers work with Amazon Senior Leadership teams to support their IT needs. Our customers need timely, accurate, and professional support to minimize downtime and disruption. A ...

Amazon

Executive Support Eng IV (RED)

Seattle, WA · On-site

Executive Support Engineers work with Amazon Senior Leadership teams to support their IT services. Our customers require timely, accurate, and professional support to minimize downtime and disruption.

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All JobsAmazon Support Engineer JobsAmazon Support Engineer Jobs in Seattle, WA

Amazon Support Engineer information

See Seattle, WA salary details

$18

$45

$77

How much do amazon support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for amazon support engineer in Seattle, WA is $45.40, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $53.08 per hour, depending on experience, location, and employer.

How does an Amazon Support Engineer typically collaborate with software development and operations teams?

Amazon Support Engineers work closely with both software development and operations teams to troubleshoot production issues, deploy updates, and improve system reliability. They often participate in daily stand-ups, incident reviews, and cross-team meetings to ensure clear communication and quick resolution of technical problems. This collaboration helps ensure that products and services run smoothly, and support engineers often act as a bridge between technical and non-technical teams, translating issues and solutions effectively.

What are the key skills and qualifications needed to thrive as an Amazon Support Engineer, and why are they important?

To thrive as an Amazon Support Engineer, you need a strong background in computer science, troubleshooting, and system administration, typically supported by a relevant degree or equivalent experience. Familiarity with AWS services, Linux/Unix environments, scripting languages, and ticketing systems like Jira is commonly required. Excellent problem-solving skills, clear communication, and a customer-centric mindset help you stand out in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and seamless operation of Amazon's services.

What is an Amazon Support Engineer?

Amazon Support Engineers are IT professionals responsible for maintaining the reliability and performance of Amazon’s technology infrastructure. They diagnose, troubleshoot, and resolve technical issues related to Amazon’s products and services, such as AWS, e-commerce platforms, and internal systems. Support Engineers work closely with development teams, monitor system health, and ensure high availability for customers. They also create documentation, automate repetitive tasks, and may participate in on-call rotations to provide 24/7 support. Their role is critical in minimizing downtime and ensuring smooth operations across Amazon’s global platforms.

What is the difference between Amazon Support Engineer vs Amazon Technical Support Specialist?

AspectAmazon Support EngineerAmazon Technical Support Specialist
Required CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related fields; certifications like CompTIA or Cisco are a plusOften requires similar technical certifications; may have less emphasis on formal degrees
Work EnvironmentSupports Amazon's cloud services, e-commerce platform, and internal systems; often involves troubleshooting hardware/software issuesProvides customer support for Amazon products and services, primarily via phone, chat, or email
Employer & Industry UsageCommonly employed by Amazon in technical and cloud support rolesEmployed by Amazon in customer support roles

Amazon Support Engineers focus on technical troubleshooting, system support, and infrastructure, often working behind the scenes. In contrast, Amazon Technical Support Specialists primarily assist customers directly with product and service issues. Both roles require technical knowledge, but the Support Engineer role tends to involve more technical problem-solving and system management.

What are popular job titles related to Amazon Support Engineer jobs in Seattle, WA? For Amazon Support Engineer jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Amazon Support Engineer jobs in Seattle, WA look for? The top searched job categories for Amazon Support Engineer jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Amazon Support Engineer jobs? Cities near Seattle, WA with the most Amazon Support Engineer job openings:
Amazon Support Engineer jobs near you
Infographic showing various Amazon Support Engineer job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $94,430 per year, or $45.4 per hour.

Mission Operations Support Engineer, Amazon LEO - Mission Operations

Amazon

Redmond, WA • On-site

$77K - $105K/yr

Full-time

Posted 7 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,079 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon LEO is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.
Export Control Requirement
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S

as a refugee or granted asylum.
Key job responsibilities
As a Mission Operations Support Engineer, you will be responsible for the day-to-day operational health and performance of the LEO satellite constellation. You will perform on-console troubleshooting, monitor fleet telemetry, execute operational procedures, and respond to anomalies in real-time. Your primary focus will be ensuring continuous operational excellence through hands-on fleet management and rapid issue resolution.
You will monitor satellite health and status, execute routine operational tasks and procedures, troubleshoot anomalies as they arise, and coordinate with engineering teams to resolve issues

You will participate in shift rotations to provide 24/7 operational support, maintain operational documentation and runbooks, and identify opportunities for process improvements based on operational experience.
The ideal candidate will be detail oriented, have strong troubleshooting skills, able to remain calm under pressure, and capable of making sound operational decisions quickly. You should have foundational knowledge in space systems or related technical domains and be comfortable working in a fast-paced operational environment.
A day in the life
You will work on-console, monitoring the health and performance of the leo satellite constellation. You will execute operational procedures, respond to alerts and anomalies, and coordinate with engineering teams when issues require escalation

You will maintain operational logs, update documentation based on lessons learned, and contribute to the continuous improvement of operational processes.

What Amazon employees say

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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