Amazon Support Engineer Jobs in Seattle, WA (NOW HIRING)

About IonQ:
IonQ, Inc. [NYSE: IONQ] is the world's leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ's newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance.
Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before.
Location: This role will work onsite at our office located in Bothell, WA.
Travel: Up to 10%, domestic or internationalJob ID: 1773
The Role:
We are looking for a Production Support Engineer to join our Manufacturing and Production Team. As the Production Support Engineer, you'll be part of a cross-functional team whose mission is to lead IonQ on its journey to build the world's best quantum computers to solve the world's most complex problems.
In this role, you will serve as a critical engineering anchor for our production floor. In this role, you will not typically be behind a desk; instead, you will be on the floor daily, supporting our production technicians as they build, integrate, and test highly complex quantum computing hardware. You will be the first line of defense for any technical blockers, deviations, or process inefficiencies, ensuring our builds remain on schedule without sacrificing IonQ's quality standards and processes.
Responsibilities:

• Provide real-time engineering support to production technicians experiencing build, assembly, or test issues.
• Investigate failures or components that do not fit/function as intended, triaging the NC process and determining disposition (rework, scrap, or MRB escalation).
• Review and update assembly documentation, SOPs, and build logs when discrepancies are found on the floor.
• Design, procure, or improve fixtures, jigs, and shop aids to make assemblies safer, faster, and more repeatable for technicians.
• Ensure the production line has the necessary calibrated tooling, specialized equipment, and technical clarity to execute builds.
• Act as the bridge between the production technicians and the core Design/Manufacturing Engineering teams, translating floor struggles into actionable design-for-manufacturability (DFM) feedback.
• Initiate and document Non-Conformance Reports (NCRs), helping to track quality trends on the line.
• Assist in onboarding and training technicians on engineering specifications and delicate handling procedures (e.g., optics, ultra-high vacuum components, or precision cabling).

Requirements:

• Bachelor's degree in Mechanical Engineering or a related technical discipline.
• 2+ years of experience in a hands-on production, manufacturing, or hardware development environment.
• Proven ability to troubleshoot hardware issues on the fly in a high-tech manufacturing setting.
• Experience reading and interpreting complex engineering drawings, CAD models, schematics, and geometric dimensioning and tolerancing (GD&T).
• Exceptional interpersonal skills with the ability to build trust with technicians on the floor and communicate effectively with manufacturing and design engineers.

Preferred Qualifications:

• Experience with high-precision assemblies, optomechanical builds, fiber optics, or ultra-high vacuum (UHV) systems.
• A history of independently resolving hardware failures with minimal supervision.
• Experience with cleanroom environments (Class 100 to 10,000).
• Familiarity with CAD, PLM software and ERP/MRP Systems.

The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site.
If this role has a commission structure, the compensation range below just reflects the base compensation range.
Wage Transparency:
$99,782-$143,083 USD
Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401(k), unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment.
At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.
We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.
US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying "U.S. Person" (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.
US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.
If you are interested in being a part of our team and mission, we encourage you to apply!